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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 110 Google reviews
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Magnolia Crossing Nursing and Rehabilitation Center has a middle-range Medicare overall rating. Strengths include compassionate individual nursing staff. Some reviewers note concerns about severe neglect and lack of hygiene care (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families should exercise extreme caution, as recent reviews indicate a significant decline in care quality following a change in ownership. While some long-term residents and rehab patients praise specific nursing staff and the cleanliness of the facility, there are frequent and severe allegations of neglect, including unaddressed falls, hygiene issues, and loss of personal belongings.
Quality Themes
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Concerns
Rating Trends
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Distribution · 100 analyzed
The owner uses highly templated, repetitive responses that rely on standardized scripts. While they acknowledge names and specific staff members in positive reviews, negative reviews are met with nearly identical boilerplate language regarding 'sharing with the leadership team.'
Personalized based on this facility's data
Key Review Excerpts
“My mom was in respite care at Magnolia Crossing for 5 days. She came home looking refreshed and happy. The staff was amazing and the administration office was so helpful and informative.”
“The staff is compassionate, attentive, and consistently went above and beyond to ensure their patients are comfortable and well cared for.”
“Always short staffed, untrained lazy aids, unprofessional rude management, patients screaming for help, halls smell like urine and fecal matter, nurses helpful but overloaded, visited but never would I put loved ones in this nursing home TERRIBLE”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Magnolia Crossing has significant concerns with 12 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility shows recurring problems with resident care quality, infection control, and abuse prevention policies. Most troubling are repeated deficiencies in preventing abuse and neglect, with some issues persisting into 2025, suggesting ongoing problems with resident safety and care standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Booker Hospital District
for profit
WELLSENTIAL OF MAGNOLIA CROSSING LLC
SANDRA A PECOT
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 67
Owners
Booker Hospital District
Owner · Organization
Key personnel
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Medicare Care Compare
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Google Reviews
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