Magnolia Crossing Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 111 Google reviews
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What this means for your family
While the facility has historically been praised for its clean environment and kind nursing staff, recent reviews from 2024-2026 suggest a dangerous decline in care standards. If you choose this facility, you must closely monitor your loved one for hygiene needs and physical safety, as multiple families have reported unaddressed falls and significant loss of personal property.
Google Reviews
Google Reviews
111 reviews on Google“Families should exercise extreme caution, as recent reviews indicate a significant decline in care quality following a change in ownership. While some long-term residents and rehab patients praise specific nursing staff and the cleanliness of the facility, there are frequent and severe allegations of neglect, including unaddressed falls, hygiene issues, and loss of personal belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual nursing staff
- Clean and well-maintained building
- Engaging activities and social programs
- Professional admissions and administrative staff
Concerns
- Severe neglect and lack of hygiene care (mentioned by 4 reviewers)
- Staffing shortages and overworked employees (mentioned by 3 reviewers)
- Loss or theft of resident personal belongings (mentioned by 3 reviewers)
- Unresponsive or avoidant management (mentioned by 3 reviewers)
- Failure to monitor residents leading to falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that rely on standardized scripts. While they acknowledge names and specific staff members in positive reviews, negative reviews are met with nearly identical boilerplate language regarding 'sharing with the leadership team.'
Questions for Your Tour
- 1We've heard great things about the social programs here; could you tell us more about the specific types of activities available to keep residents engaged?
- 2How does the nursing team manage resident monitoring and safety protocols to prevent falls during the night or during shift changes?
- 3What steps are in place to ensure that every resident's personal belongings are kept secure and organized within their rooms?
- 4Could you describe the communication process between the administrative staff and families, especially if we have concerns about a resident's daily hygiene or care?
- 5With the nursing staff being such a highly praised part of your team, how do you support them to ensure they have enough time for attentive, one-on-one care?
- 6We'd love to know more about the dining experience—how are meals planned and how do you ensure the nutritional needs of all residents are met?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in respite care at Magnolia Crossing for 5 days. She came home looking refreshed and happy. The staff was amazing and the administration office was so helpful and informative.”
“The staff is compassionate, attentive, and consistently went above and beyond to ensure their patients are comfortable and well cared for.”
“Always short staffed, untrained lazy aids, unprofessional rude management, patients screaming for help, halls smell like urine and fecal matter, nurses helpful but overloaded, visited but never would I put loved ones in this nursing home TERRIBLE”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Magnolia Crossing has significant concerns with 12 complaint-triggered deficiencies indicating families have filed reports about care issues. The facility shows recurring problems with resident care quality, infection control, and abuse prevention policies. Most troubling are repeated deficiencies in preventing abuse and neglect, with some issues persisting into 2025, suggesting ongoing problems with resident safety and care standards.
Mar 12, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Mar 5, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 22, 2025Complaint3
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
May 22, 2025Routine3
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Ownership & Operations
Who Operates This Facility
Booker Hospital District
for profit
WELLSENTIAL OF MAGNOLIA CROSSING LLC
SANDRA A PECOT
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 36 of 67
Ownership & Management
Owners
Booker Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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