Park Manor Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews
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What this means for your family
Park Manor offers a vibrant activity schedule and a warm atmosphere that many families appreciate. However, given the serious reports of neglect and slow response times, we strongly recommend conducting unannounced visits during weekends or evenings to observe actual staffing levels and response times before making a decision.
Google Reviews
Google Reviews
54 reviews on Google“Park Manor Health and Rehabilitation receives highly polarized feedback, with a large volume of glowing, recent reviews praising the staff's kindness and the facility's activities. However, a recurring subset of critical reviews raises serious concerns regarding neglect, slow response times, and hygiene issues, suggesting inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, engaging activity programs
- Friendly and dedicated nursing staff
- Clean and well-decorated environment
- Strong rehabilitation therapy team
Concerns
- Slow response times for call lights and assistance (mentioned by 3 reviewers)
- Inconsistent communication with family members (mentioned by 2 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given the importance of timely assistance, what is your current process for monitoring and prioritizing call light responses to ensure residents aren't waiting too long?
- 3Since your rehabilitation therapy team is a noted strength, how do you integrate their progress updates into your regular communication with family members?
- 4What specific protocols do you have in place to ensure consistent hygiene and deep-cleaning schedules for individual resident rooms?
- 5With medication management being a critical priority, could you walk me through your process for ensuring accuracy and safety for residents with complex needs?
- 6I’ve heard wonderful things about your activity programs; what are some of the most popular ways residents engage with each other during the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff are truly dedicated and caring and treated my mother with such love and respect. They were excellent about keeping us informed of any changes and I was always greeted with a friendly smile while visiting.”
“No remote for TV, takes forever to get a nurse to the room, food has not been up to par and our family member was forgotten about at dinner time , toilets over flowing and water still running in the floor after all day.”
“The therapy here is nothing short of amazing. The staff are truly amazing. Especially the nurses, I was amazed at their knowledgeable base and skill, and most importantly their attention to details.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
1
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Manor Health and Rehabilitation had 19 deficiencies across two surveys but all have been corrected by the facility. The most frequent issues involved fire safety systems, infection control, and food service operations. While the facility showed recurring problems with fire alarm systems and infection control across both surveys, the pattern suggests operational challenges that were addressed through corrective action plans.
Jun 21, 2019Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Jul 19, 2018Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Park Manor Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 20 of 43
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit parkmanorhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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