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Nursing HomeMedicaid

Park Avenue Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.

2001 North Park Avenue, Jefferson Park · Tucson, AZ 85719200 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 278 Google reviews

5
4
3
2
1
Park Avenue Health and Rehabilitation Center Nursing Home in Tucson, AZ — Street View
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What this means for your family

Park Avenue has a capable therapy team that many residents find helpful for recovery. However, the recurring reports of neglect and slow response times are serious red flags; if you choose this facility, we strongly advise that a family member visits daily to monitor hygiene and medication schedules.

Google Reviews

Google Reviews

278 reviews analyzed
Park Avenue Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy and nursing teams, while others report severe concerns regarding neglect, poor communication, and hygiene. While some residents describe a clean, supportive environment, a significant number of reviewers cite issues with call light response times, staff attitude, and inadequate basic care for vulnerable patients. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean5.0Activities4.0Meds2.0Memory4.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Compassionate and attentive individual staff members
  • Clean, well-maintained facility environment
  • Helpful and knowledgeable admissions and social services team

Concerns

  • Neglect and lack of basic hygiene (soiled linens/clothing) (mentioned by 14 reviewers)
  • Slow or non-existent response to call lights (mentioned by 9 reviewers)
  • Poor communication with family members (mentioned by 8 reviewers)
  • Rude or dismissive staff attitude (mentioned by 7 reviewers)

Rating Trends

Tap a year to see what changed

2343.42021(13)4.42022(47)3.82023(34)3.42024(24)4.42025(60)4.62026(38)

Distribution

5
141
4
15
3
3
2
4
1
37
24 reviews posted between Dec 18, 2025Dec 20, 2025 · 22 were 5-star
12 reviews posted between Apr 16, 2026Apr 17, 2026 · 12 were 5-star
11 reviews posted between Feb 3, 2026Feb 6, 2026 · 11 were 5-star

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
  • 2Could you walk me through your process for maintaining hygiene standards and ensuring linens are changed on a consistent, daily schedule?
  • 3How do you facilitate communication with family members to ensure we are kept in the loop regarding our loved one's health status and daily care?
  • 4With your strong reputation for physical and occupational therapy, how do you integrate those active recovery programs into the daily life of residents who aren't in formal sessions?
  • 5What specific steps are being taken to address the recent state violations and improve the overall consistency of care provided by the nursing staff?
  • 6How does your team handle medication management and ensure accuracy, particularly when transitioning a new resident into your care?

Personalized based on this facility's data


Key Review Excerpts

The CNA's vary from person to person. Some have good attitudes and some have really bad attitudes. Depending on who is on duty, my calls can go unanswered for 15 to 45 minutes.

Long-term resident · 2022★★★★

My dad was here for serious wound care and dialysis. Everyone involved in his care has been helpful and compassionate. There are some very intelligent and skilled people working here.

Family member · 2022★★★★★

The team at Park Avenue cared for my Mom with end stage dementia for over 3 years. My family visited frequently and the level of care she received, as well as the compassion of the staff is top notch.

Memory care family member · 2024★★★★★
Source: 278 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
38%
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Worse than Avg
Here
86.0%
US
95.5%
AZ
94.6%
Pima
96.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Better than Avg
Here
2.0%
US
12.1%
AZ
4.0%
Pima
4.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.9%
Worse than Avg
Here
27.9%
US
19.4%
AZ
20.5%
Pima
18.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
14.4%
AZ
10.6%
Pima
12.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
15.4%
AZ
11.2%
Pima
14.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility95.1%
Mixed vs Avgs
Here
95.1%
US
93.4%
AZ
97.0%
Pima
97.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
79.7%
AZ
87.3%
Pima
90.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
AZ
91.3%
Pima
91.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Mixed vs Avgs
Here
0.9%
US
1.6%
AZ
1.1%
Pima
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (7.6)
8 complaint-triggered
$25,116 in fines

This facility has a concerning pattern of ongoing complaints from families, with 9 complaint-triggered deficiencies spanning 2022-2025, indicating persistent problems. The most recurring issues involve resident safety and protection from abuse/neglect, quality of care, and resident rights violations including failure to notify families of injuries or health changes. While the facility corrects deficiencies when cited, the continuous stream of new complaints suggests systemic care quality problems that families should carefully consider.

Oct 24, 2025Complaint
1
0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 22, 2025Routine
4
0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372MinorCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 1, 2025Complaint
2
0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 11, 2025Complaint
2
0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Aug 1, 2024Complaint
1
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

May 19, 2023Complaint
2
0686Moderate

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580MinorCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Federal Penalties

Fine

Aug 1, 2024

$25,116

State Inspection History

State Inspections

Source: AZ State Licensing Agency

25total
31deficiencies
Dec 30, 2025Complaint
CleanReport

An onsite complaint survey was conducted for the following intakes, 00153400, 00154678, 00153418, 00154414, 00154420 and 00153199. There were no deficiencies cited. 

Dec 4, 2025Complaint
CleanReport

An onsite complaint survey was conducted on December 4, 2025 for the investigation of intake #00152125.  There are no deficiencies cited.

Nov 14, 2025Complaint
CleanReport

The investigation of Complaints 2661433, 2654430/00149105 and 00149112 was conducted on November 14,2025. There were no deficiencies cited.

Oct 23, 2025Complaint

An onsite complaint survey was conducted on October 23, 2025 through October 24, 2025 for the following intakes: 00146480, 00147075, and 00147182. The following deficiencies were cited 

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.k. Cover R9-10-403.C.1.k.Corrected Nov 1, 2025

Based on interviews, review of clinical record, the State Agency (SA) complaint portal, and review of facility policy and procedure, the facility failed to ensure the facility investigation and medical record were complete and accurate for one resident (#2), and regarding an incident of abuse. The deficient practice could result in care team members not being adequately informed regarding the status of the resident and lead to missed or delayed care.

20(f)(5) Resident-identifiable information. (i) A facility may not release information that is resident-identifiable to the public. (ii) The facility may release information that is resident-identifiaResident Records - Identifiable Information - 0842 FederalCorrected Nov 1, 2025

Based on interviews, review of clinical record, the State Agency (SA) complaint portal, and review of facility policy and procedure, the facility failed to ensure the facility investigation and medical record were complete and accurate for one resident (#2), and regarding an incident of abuse. The deficient practice could result in care team members not being adequately informed regarding the status of the resident and lead to missed or delayed care.

Sep 16, 2025Complaint
CleanReport

The onsite complaint survey was conducted on September 16, 2025 and investigated complaints #00144135, 00143098, 00143179, 00142929. No deficiencies were cited.

Aug 27, 2025Other
NFPA 101 FederalCorrected Nov 1, 2025

Violation cited

NFPA 101 FederalCorrected Nov 1, 2025

Violation cited

Aug 19, 2025Routine

The recertification survey (event ID 1D3E73-H1) was conducted on August 19, 2025 - August 22, 2025  The following deficiencies were cited:

An administrator shall ensure that: R9-10-410.B.2. A resident is treated with dignity, respect, and consideration;R9-10-410.B.2.Corrected Aug 25, 2025

Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that the catheter bag was covered for one resident (#176). The deficient practice could result in resident not being treated with dignity and respect.

80 Infection Control The facility must establish and maintain an infection prevention and control program designed to provide a safe, sanitary and comfortable environment and to help prevent the develInfection Prevention & Control - 0880 FederalCorrected Aug 25, 2025

Based on observation, interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed during therapy sessions for five residents (#44, #45, #55, #180, and #181). The deficient practice could lead to spread of infection.

An administrator shall ensure that: R9-10-422.1. An infection control program is established, under the direction of an individual qualified according to policies and procedures, to prevent the devR9-10-422.1.c.Corrected Aug 25, 2025

Based on observation, interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed during therapy sessions for five residents (#44, #45, #55, #180, and #181). The deficient practice could lead to spread of infection.

10(a) Resident Rights. The resident has a right to a dignified existence, self-determination, and communication with and access to persons and services inside and outside the facility, including thoseResident Rights/Exercise of Rights - 0550 FederalCorrected Aug 25, 2025

Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that the catheter bag was covered for one resident (#176). The deficient practice could result in resident not being treated with dignity and respect.

Aug 13, 2025Complaint
CleanReport

An onsite complaint survey was conducted on August 13, 2025, for the investigation of intakes #00140625, #00140777, #2577248, #00138462, and #00138481.  There are no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park Avenue Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 119 of 328

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Peterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / DirectorCote, EllenManagerVo, EliseManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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