Park Avenue Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 278 Google reviews

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What this means for your family
Park Avenue has a capable therapy team that many residents find helpful for recovery. However, the recurring reports of neglect and slow response times are serious red flags; if you choose this facility, we strongly advise that a family member visits daily to monitor hygiene and medication schedules.
Google Reviews
Google Reviews
278 reviews analyzed“Park Avenue Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy and nursing teams, while others report severe concerns regarding neglect, poor communication, and hygiene. While some residents describe a clean, supportive environment, a significant number of reviewers cite issues with call light response times, staff attitude, and inadequate basic care for vulnerable patients. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Compassionate and attentive individual staff members
- Clean, well-maintained facility environment
- Helpful and knowledgeable admissions and social services team
Concerns
- Neglect and lack of basic hygiene (soiled linens/clothing) (mentioned by 14 reviewers)
- Slow or non-existent response to call lights (mentioned by 9 reviewers)
- Poor communication with family members (mentioned by 8 reviewers)
- Rude or dismissive staff attitude (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered promptly, especially during evening and weekend shifts?
- 2Could you walk me through your process for maintaining hygiene standards and ensuring linens are changed on a consistent, daily schedule?
- 3How do you facilitate communication with family members to ensure we are kept in the loop regarding our loved one's health status and daily care?
- 4With your strong reputation for physical and occupational therapy, how do you integrate those active recovery programs into the daily life of residents who aren't in formal sessions?
- 5What specific steps are being taken to address the recent state violations and improve the overall consistency of care provided by the nursing staff?
- 6How does your team handle medication management and ensure accuracy, particularly when transitioning a new resident into your care?
Personalized based on this facility's data
Key Review Excerpts
“The CNA's vary from person to person. Some have good attitudes and some have really bad attitudes. Depending on who is on duty, my calls can go unanswered for 15 to 45 minutes.”
“My dad was here for serious wound care and dialysis. Everyone involved in his care has been helpful and compassionate. There are some very intelligent and skilled people working here.”
“The team at Park Avenue cared for my Mom with end stage dementia for over 3 years. My family visited frequently and the level of care she received, as well as the compassion of the staff is top notch.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of ongoing complaints from families, with 9 complaint-triggered deficiencies spanning 2022-2025, indicating persistent problems. The most recurring issues involve resident safety and protection from abuse/neglect, quality of care, and resident rights violations including failure to notify families of injuries or health changes. While the facility corrects deficiencies when cited, the continuous stream of new complaints suggests systemic care quality problems that families should carefully consider.
Oct 24, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 22, 2025Routine4
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 1, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 1, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 19, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Aug 1, 2024
$25,116
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Dec 30, 2025ComplaintCleanReport
An onsite complaint survey was conducted for the following intakes, 00153400, 00154678, 00153418, 00154414, 00154420 and 00153199. There were no deficiencies cited.
Dec 4, 2025ComplaintCleanReport
An onsite complaint survey was conducted on December 4, 2025 for the investigation of intake #00152125. There are no deficiencies cited.
Nov 14, 2025ComplaintCleanReport
The investigation of Complaints 2661433, 2654430/00149105 and 00149112 was conducted on November 14,2025. There were no deficiencies cited.
Oct 23, 2025Complaint
An onsite complaint survey was conducted on October 23, 2025 through October 24, 2025 for the following intakes: 00146480, 00147075, and 00147182. The following deficiencies were cited
Based on interviews, review of clinical record, the State Agency (SA) complaint portal, and review of facility policy and procedure, the facility failed to ensure the facility investigation and medical record were complete and accurate for one resident (#2), and regarding an incident of abuse. The deficient practice could result in care team members not being adequately informed regarding the status of the resident and lead to missed or delayed care.
Based on interviews, review of clinical record, the State Agency (SA) complaint portal, and review of facility policy and procedure, the facility failed to ensure the facility investigation and medical record were complete and accurate for one resident (#2), and regarding an incident of abuse. The deficient practice could result in care team members not being adequately informed regarding the status of the resident and lead to missed or delayed care.
Sep 16, 2025ComplaintCleanReport
The onsite complaint survey was conducted on September 16, 2025 and investigated complaints #00144135, 00143098, 00143179, 00142929. No deficiencies were cited.
Aug 27, 2025Other
Violation cited
Violation cited
Aug 19, 2025Routine
The recertification survey (event ID 1D3E73-H1) was conducted on August 19, 2025 - August 22, 2025 The following deficiencies were cited:
Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that the catheter bag was covered for one resident (#176). The deficient practice could result in resident not being treated with dignity and respect.
Based on observation, interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed during therapy sessions for five residents (#44, #45, #55, #180, and #181). The deficient practice could lead to spread of infection.
Based on observation, interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed during therapy sessions for five residents (#44, #45, #55, #180, and #181). The deficient practice could lead to spread of infection.
Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that the catheter bag was covered for one resident (#176). The deficient practice could result in resident not being treated with dignity and respect.
Aug 13, 2025ComplaintCleanReport
An onsite complaint survey was conducted on August 13, 2025, for the investigation of intakes #00140625, #00140777, #2577248, #00138462, and #00138481. There are no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Park Avenue Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 119 of 328
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
278 reviews from families & visitors
Official Website
Visit parkavenuehealthcare.com
Medicare data downloads
Original nursing home datasets
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