Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 284 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Park Avenue Health and Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy programs and compassionate and attentive individual staff members. Review the component ratings and current source records before deciding.
Park Avenue Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy and nursing teams, while others report severe concerns regarding neglect, poor communication, and hygiene. While some residents describe a clean, supportive environment, a significant number of reviewers cite issues with call light response times, staff attitude, and inadequate basic care for vulnerable patients. Families considering this facility should be aware of the stark contrast between the positive experiences of some rehab patients and the distressing accounts of neglect reported by others.
Quality Themes
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Concerns
Rating Trends
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Distribution · 222 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The CNA's vary from person to person. Some have good attitudes and some have really bad attitudes. Depending on who is on duty, my calls can go unanswered for 15 to 45 minutes.”
“My dad was here for serious wound care and dialysis. Everyone involved in his care has been helpful and compassionate. There are some very intelligent and skilled people working here.”
“The team at Park Avenue cared for my Mom with end stage dementia for over 3 years. My family visited frequently and the level of care she received, as well as the compassion of the staff is top notch.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
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Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of ongoing complaints from families, with 9 complaint-triggered deficiencies spanning 2022-2025, indicating persistent problems. The most recurring issues involve resident safety and protection from abuse/neglect, quality of care, and resident rights violations including failure to notify families of injuries or health changes. While the facility corrects deficiencies when cited, the continuous stream of new complaints suggests systemic care quality problems that families should carefully consider.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Federal Penalties
Fine
Aug 1, 2024
$25,116
Source: AZ State Licensing Agency
An onsite complaint survey was conducted for the following intakes, 00153400, 00154678, 00153418, 00154414, 00154420 and 00153199. There were no deficiencies cited.
An onsite complaint survey was conducted on December 4, 2025 for the investigation of intake #00152125. There are no deficiencies cited.
The investigation of Complaints 2661433, 2654430/00149105 and 00149112 was conducted on November 14,2025. There were no deficiencies cited.
An onsite complaint survey was conducted on October 23, 2025 through October 24, 2025 for the following intakes: 00146480, 00147075, and 00147182. The following deficiencies were cited
Based on interviews, review of clinical record, the State Agency (SA) complaint portal, and review of facility policy and procedure, the facility failed to ensure the facility investigation and medical record were complete and accurate for one resident (#2), and regarding an incident of abuse. The deficient practice could result in care team members not being adequately informed regarding the status of the resident and lead to missed or delayed care.
Based on interviews, review of clinical record, the State Agency (SA) complaint portal, and review of facility policy and procedure, the facility failed to ensure the facility investigation and medical record were complete and accurate for one resident (#2), and regarding an incident of abuse. The deficient practice could result in care team members not being adequately informed regarding the status of the resident and lead to missed or delayed care.
The onsite complaint survey was conducted on September 16, 2025 and investigated complaints #00144135, 00143098, 00143179, 00142929. No deficiencies were cited.
Violation cited
Violation cited
The recertification survey (event ID 1D3E73-H1) was conducted on August 19, 2025 - August 22, 2025 The following deficiencies were cited:
Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that the catheter bag was covered for one resident (#176). The deficient practice could result in resident not being treated with dignity and respect.
Based on observation, interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed during therapy sessions for five residents (#44, #45, #55, #180, and #181). The deficient practice could lead to spread of infection.
Based on observation, interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure infection control policies were followed during therapy sessions for five residents (#44, #45, #55, #180, and #181). The deficient practice could lead to spread of infection.
Based on observations, clinical record review, resident and staff interviews, and review of facility policy, the facility failed to ensure that the catheter bag was covered for one resident (#176). The deficient practice could result in resident not being treated with dignity and respect.
An onsite complaint survey was conducted on August 13, 2025, for the investigation of intakes #00140625, #00140777, #2577248, #00138462, and #00138481. There are no deficiencies cited.
Park Avenue Health and Rehabilitation Center
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 119 of 328
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
284 reviews from families & visitors
Official Website
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