Catalina Post Acute and Rehabilitation
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 324 Google reviews

Watch Catalina Post Acute and Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While the physical therapy department is highly regarded for helping patients regain mobility, the facility faces critical, recurring issues with basic patient care and responsiveness. Families should be extremely cautious and, if choosing this facility, must plan to be physically present daily to ensure basic needs like hygiene, hydration, and call-light assistance are met.
Google Reviews
Google Reviews
324 reviews analyzed“Catalina Post Acute and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unsanitary conditions, while others praise specific staff members and the rehabilitation therapy department. While the physical therapy team is frequently cited as a strength, the facility is consistently criticized for being understaffed, slow to respond to call lights, and failing to provide basic hygiene for residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Specific, dedicated nursing and CNA staff
- Successful post-surgery/injury recovery outcomes
Concerns
- Extremely slow or non-existent response to call lights (mentioned by 28 reviewers)
- Poor hygiene and failure to assist with toileting/diaper changes (mentioned by 22 reviewers)
- Unresponsive phone lines and lack of communication with families (mentioned by 18 reviewers)
- Facility cleanliness, odors, and unsanitary conditions (mentioned by 12 reviewers)
- Understaffing leading to neglect (mentioned by 15 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the focus on post-surgery recovery here, what specific protocols are in place to ensure call lights are answered promptly so patients can focus on their physical therapy goals?
- 2I noticed the facility has a high volume of residents; could you walk me through your current process for ensuring consistent hygiene assistance and timely toileting for those who need extra support?
- 3Since communication is so vital for families, what is the best way for us to stay updated on our loved one's daily progress, and how do you handle inquiries when phone lines are busy?
- 4I see that you respond to some online feedback; how do you use that family input to improve the daily living environment and overall cleanliness of the facility?
- 5With the current staffing levels, how do you ensure that medication management and daily care needs are met consistently throughout the weekend and evening shifts?
- 6Could you describe the daily activity schedule and how you encourage residents to participate, especially those who might be spending most of their time in their rooms recovering?
Personalized based on this facility's data
Key Review Excerpts
“The in this facility was initially trying, however I found was fortunate in having Amanda give me the care that made my stay most acceptable.. Amanda has been most professional, courteous, compassionate, & efficient.”
“They did a wonderful rehab for my husband! He went in in a wheelchair and was walking 150 feet, with a walker, in less than two weeks. Would have been a 5 star review if he had been happier with the food!”
“My dad was sent here post Covid-19 for rehabilitación. The staff was always very helpfull innletting us see our dad through the window. When he was able to come home tbe staff made sure we had eveything we needed to do so.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Catalina Post Acute shows a concerning pattern with families filing eight complaints that triggered inspections, revealing issues with patient care quality, safety protocols, and fire safety systems. The facility has recurring problems across multiple areas including wound care, respiratory care, medication management, and fire safety equipment that appear across different survey periods. While all deficiencies show correction dates, the repeated nature of similar violations and significant family complaint activity suggests ongoing quality concerns that families should carefully evaluate during visits.
Oct 29, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 16, 2025Routine9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 23, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Jul 9, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 27, 2023Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 16, 2026Complaint
Violation cited
Jan 6, 2026ComplaintCleanReport
An onsite complaint survey was conducted on January 6, 2026 for intake 00155116. There were no defiencies cited.
Dec 15, 2025ComplaintCleanReport
An onsite complaint survey was conducted on December 15, 2025 for the investigation of the following intake: 00152970No deficiencies were cited.
Nov 18, 2025ComplaintCleanReport
The onsite complaint survey was conducted on November 19, 2025, in conjunction with the investigation of complaint #00150357There were no deficiencies noted.
Oct 28, 2025Complaint
An onsite complaint survey was conducted on October 28, 2025 through October 30, 2025 for the following intakes: 00147737 and 00147536. The following deficiencies were cited:
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.
Sep 23, 2025Other
Based on observation, it was determined that the facility failed to provide a clear means of egress to exit to a public way. Failure to provide a clear and unobstructed means of egress could cause harm to patients and staff in the event of a fire emergency.
Based on observation, the facility failed to provide a fire extinguisher near the generator. Failing to have an available fire extinguisher during an emergency could result in harm to the patients and/or staff.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, it was determined that the facility failed to fill multiple penetrations in the smoke barriers. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.
Based on observation and staff interviews, the facility failed to provide a record of electrical equipment tests, repairs, and modifications. Failing to conduct maintenance on patient care appliances could cause harm to the residents if the appliance malfunctions.Â
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.
Sep 14, 2025Complaint10Report
An onsite recertification and re-licensure survey was conducted on September 14, 2025 through September 16, 2025 in conjunction with the investigation of intake #00144461. The following deficiencies were cited:
Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.
Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for 1 of 27 sampled residents (#45) in accordance with professional standards of practice. The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.
Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.
Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.
Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for one resident (#45). The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.
The facility failed to ensure that food is labeled and dated in accordance with food safety practices.
Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99. The deficient practice has the potential to negatively affect resident care.
Facility The facility failed to ensure that food is labeled and dated in accordance with food safety practices.
Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99.Â
Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.
Jul 31, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 31, 2025 for the investigation of intake #00137805, 00134929. There were no deficiencies cited.
Ownership & Operations
Who Operates This Facility
Catalina Post Acute and Rehabilitation
for profit
Chain Affiliation
The Ensign Group
329 facilities nationwide
Chain avg rating: 3.2/5 · Rank 134 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
324 reviews from families & visitors
Official Website
Visit catalinacare.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Villas at King Road, the, Villa a
2.1 miAssisted Living · Tucson, AZ
Family Loving Kare Central
2.1 miAdult Family Home · Tucson, AZ
River Rose Senior Care LLC
2.3 miAssisted Living · Tucson, AZ
Starfish Care Homes, LLC
2.5 miAssisted Living · Tucson, AZ
Jady Guardian LLC
3.8 miAdult Family Home · Tucson, AZ
Caring Hearts Assisted Living Home
4.3 miAssisted Living · Tucson, AZ