Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 334 Google reviews

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Catalina Post Acute and Rehabilitation has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly effective physical and occupational therapy and specific, dedicated nursing and cna staff. Review the component ratings and current source records before deciding.
Catalina Post Acute and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unsanitary conditions, while others praise specific staff members and the rehabilitation therapy department. While the physical therapy team is frequently cited as a strength, the facility is consistently criticized for being understaffed, slow to respond to call lights, and failing to provide basic hygiene for residents.
Quality Themes
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Distribution · 217 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The in this facility was initially trying, however I found was fortunate in having Amanda give me the care that made my stay most acceptable.. Amanda has been most professional, courteous, compassionate, & efficient.”
“I read the other reviews, you would think with all the recent one stars, something would be done. There are some great staff.... otherwise you have to read the one star reviews. They are true, tell me has anyone ever died because no one would answer the call button?”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
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Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Catalina Post Acute shows a concerning pattern with families filing eight complaints that triggered inspections, revealing issues with patient care quality, safety protocols, and fire safety systems. The facility has recurring problems across multiple areas including wound care, respiratory care, medication management, and fire safety equipment that appear across different survey periods. While all deficiencies show correction dates, the repeated nature of similar violations and significant family complaint activity suggests ongoing quality concerns that families should carefully evaluate during visits.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Source: AZ State Licensing Agency
Violation cited
An onsite complaint survey was conducted on January 6, 2026 for intake 00155116. There were no defiencies cited.
An onsite complaint survey was conducted on December 15, 2025 for the investigation of the following intake: 00152970No deficiencies were cited.
The onsite complaint survey was conducted on November 19, 2025, in conjunction with the investigation of complaint #00150357There were no deficiencies noted.
An onsite complaint survey was conducted on October 28, 2025 through October 30, 2025 for the following intakes: 00147737 and 00147536. The following deficiencies were cited:
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.
Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.
Based on observation and staff interviews, the facility failed to provide a record of electrical equipment tests, repairs, and modifications. Failing to conduct maintenance on patient care appliances could cause harm to the residents if the appliance malfunctions.Â
Based on observation, it was determined that the facility failed to fill multiple penetrations in the smoke barriers. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.
Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Based on observation, it was determined that the facility failed to provide a clear means of egress to exit to a public way. Failure to provide a clear and unobstructed means of egress could cause harm to patients and staff in the event of a fire emergency.
Based on observation, the facility failed to provide a fire extinguisher near the generator. Failing to have an available fire extinguisher during an emergency could result in harm to the patients and/or staff.
An onsite recertification and re-licensure survey was conducted on September 14, 2025 through September 16, 2025 in conjunction with the investigation of intake #00144461. The following deficiencies were cited:
Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.
Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.
Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99. The deficient practice has the potential to negatively affect resident care.
Facility The facility failed to ensure that food is labeled and dated in accordance with food safety practices.
Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99.Â
Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for 1 of 27 sampled residents (#45) in accordance with professional standards of practice. The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.
The facility failed to ensure that food is labeled and dated in accordance with food safety practices.
Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for one resident (#45). The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.
Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.
Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.
An onsite complaint survey was conducted on July 31, 2025 for the investigation of intake #00137805, 00134929. There were no deficiencies cited.
Catalina Post Acute and Rehabilitation
for profit
The Ensign Group
346 facilities nationwide
Chain avg rating: 3.2/5 · Rank 134 of 328
Owners
Caretrust Reit INC
Owner (parent company) · Organization
Key personnel
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