See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Catalina Post Acute and Rehabilitation

Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.

2611 North Warren Avenue, Samos · Tucson, AZ 85719102 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 324 Google reviews

5
4
3
2
1
Catalina Post Acute and Rehabilitation Nursing Home in Tucson, AZ — Street View
Street View

Watch Catalina Post Acute and Rehabilitation

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the physical therapy department is highly regarded for helping patients regain mobility, the facility faces critical, recurring issues with basic patient care and responsiveness. Families should be extremely cautious and, if choosing this facility, must plan to be physically present daily to ensure basic needs like hygiene, hydration, and call-light assistance are met.

Google Reviews

Google Reviews

324 reviews analyzed
Catalina Post Acute and Rehabilitation receives highly polarized reviews, with many families reporting severe neglect, poor communication, and unsanitary conditions, while others praise specific staff members and the rehabilitation therapy department. While the physical therapy team is frequently cited as a strength, the facility is consistently criticized for being understaffed, slow to respond to call lights, and failing to provide basic hygiene for residents.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean1.0ActivitiesN/AMeds2.0Memory2.0Comms1.0Value5.0

Strengths

  • Highly effective physical and occupational therapy
  • Specific, dedicated nursing and CNA staff
  • Successful post-surgery/injury recovery outcomes

Concerns

  • Extremely slow or non-existent response to call lights (mentioned by 28 reviewers)
  • Poor hygiene and failure to assist with toileting/diaper changes (mentioned by 22 reviewers)
  • Unresponsive phone lines and lack of communication with families (mentioned by 18 reviewers)
  • Facility cleanliness, odors, and unsanitary conditions (mentioned by 12 reviewers)
  • Understaffing leading to neglect (mentioned by 15 reviewers)

Rating Trends

Tap a year to see what changed

2344.1'19(17)2.72.7'21(30)2.63.1'23(28)3.73.1'25(50)2.7'26(12)

Distribution

5
103
4
9
3
3
2
3
1
82

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the focus on post-surgery recovery here, what specific protocols are in place to ensure call lights are answered promptly so patients can focus on their physical therapy goals?
  • 2I noticed the facility has a high volume of residents; could you walk me through your current process for ensuring consistent hygiene assistance and timely toileting for those who need extra support?
  • 3Since communication is so vital for families, what is the best way for us to stay updated on our loved one's daily progress, and how do you handle inquiries when phone lines are busy?
  • 4I see that you respond to some online feedback; how do you use that family input to improve the daily living environment and overall cleanliness of the facility?
  • 5With the current staffing levels, how do you ensure that medication management and daily care needs are met consistently throughout the weekend and evening shifts?
  • 6Could you describe the daily activity schedule and how you encourage residents to participate, especially those who might be spending most of their time in their rooms recovering?

Personalized based on this facility's data


Key Review Excerpts

The in this facility was initially trying, however I found was fortunate in having Amanda give me the care that made my stay most acceptable.. Amanda has been most professional, courteous, compassionate, & efficient.

Rehab patient · 2025★★★★★

They did a wonderful rehab for my husband! He went in in a wheelchair and was walking 150 feet, with a walker, in less than two weeks. Would have been a 5 star review if he had been happier with the food!

Long-term resident's family · 2024☆☆☆☆

My dad was sent here post Covid-19 for rehabilitación. The staff was always very helpfull innletting us see our dad through the window. When he was able to come home tbe staff made sure we had eveything we needed to do so.

Long-term resident's family · 2021☆☆☆☆
Source: 324 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.82hrs
OK
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
15.3%
AZ
13.5%
Pima
13.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.4%
AZ
11.2%
Pima
14.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.4%
Mixed vs Avgs
Here
11.4%
US
12.1%
AZ
4.0%
Pima
4.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
93.4%
AZ
97.0%
Pima
97.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.9%
Worse than Avg
Here
90.9%
US
95.5%
AZ
94.6%
Pima
96.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.7%
Better than Avg
Here
15.7%
US
19.4%
AZ
20.5%
Pima
18.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
AZ
91.3%
Pima
91.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility88.1%
Mixed vs Avgs
Here
88.1%
US
79.7%
AZ
87.3%
Pima
91.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
AZ
1.1%
Pima
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
7 complaint-triggered

Catalina Post Acute shows a concerning pattern with families filing eight complaints that triggered inspections, revealing issues with patient care quality, safety protocols, and fire safety systems. The facility has recurring problems across multiple areas including wound care, respiratory care, medication management, and fire safety equipment that appear across different survey periods. While all deficiencies show correction dates, the repeated nature of similar violations and significant family complaint activity suggests ongoing quality concerns that families should carefully evaluate during visits.

Oct 29, 2025Complaint
1
0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Sep 16, 2025Routine
9
0211ModerateCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355ModerateCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363ModerateCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712ModerateCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0921ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 23, 2025Complaint
1
0726MinorCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Aug 8, 2024Complaint
1
0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

Jul 9, 2024Complaint
1
0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Dec 27, 2023Complaint
1
0678MinorCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

29total
43deficiencies
Jan 16, 2026Complaint
In addition to the definitions in A.R.S. § 36-401 and R9-10-101, the following definitions apply in this Article unless otherwise specified: R9-10-401.1. &quot;Administrator&quot; has the same meanR9-10-401.1.

Violation cited

Jan 6, 2026Complaint
CleanReport

An onsite complaint survey was conducted on January 6, 2026 for intake 00155116. There were no defiencies cited. 

Dec 15, 2025Complaint
CleanReport

An onsite complaint survey was conducted on December 15, 2025 for the investigation of the following intake: 00152970No deficiencies were cited.

Nov 18, 2025Complaint
CleanReport

The onsite complaint survey was conducted on November 19, 2025, in conjunction with the investigation of complaint #00150357There were no deficiencies noted.

Oct 28, 2025Complaint

An onsite complaint survey was conducted on October 28, 2025 through October 30, 2025 for the following intakes: 00147737 and 00147536. The following deficiencies were cited: 

20(g) Accuracy of Assessments. The assessment must accurately reflect the resident&#39;s status. §483.20(h) Coordination. A registered nurse must conduct or coordinate each assessment with the apprAccuracy of Assessments - 0641 FederalCorrected Nov 20, 2025

Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.

An administrator shall ensure that: R9-10-403.C.1. Policies and procedures are established, documented, and implemented to protect the health and safety of a resident that: R9-10-403.C.1.g. IncludR9-10-403.C.1.g.Corrected Nov 20, 2025

Based on interviews, review of clinical record, and review of facility policy and procedure, the facility failed to ensure one resident’s (#91) assessment was accurate and reflective of the resident’s status at the time of the assessment. The deficient practice could result in the resident not receiving appropriate care that is necessary for their wellbeing.

Sep 23, 2025Other
NFPA 101 FederalCorrected Sep 24, 2025

Based on observation, it was determined that the facility failed to provide a clear means of egress to exit to a public way. Failure to provide a clear and unobstructed means of egress could cause harm to patients and staff in the event of a fire emergency.

NFPA 101 FederalCorrected Oct 12, 2025

Based on observation, the facility failed to provide a fire extinguisher near the generator. Failing to have an available fire extinguisher during an emergency could result in harm to the patients and/or staff.

NFPA 101 FederalCorrected Dec 22, 2025

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.

NFPA 101 FederalCorrected Dec 12, 2025

Based on observation, it was determined that the facility failed to fill multiple penetrations in the smoke barriers. Failing to seal the penetrations, holes, and openings in the smoke barriers will allow smoke and heat to penetrate other wings or possibly the whole facility, which could cause harm to the patients in the event of a fire.

NFPA 101 FederalCorrected Dec 8, 2025

Based on observation and staff interviews, the facility failed to provide a record of electrical equipment tests, repairs, and modifications. Failing to conduct maintenance on patient care appliances could cause harm to the residents if the appliance malfunctions.Â

NFPA 101 FederalCorrected Oct 1, 2025

Based on a record review and interviews, the facility failed to provide all required fire drills per NFPA 101. Failing to conduct fire drills in accordance with the life safety code, one per shift per quarter, to familiarize staff with conditions under an actual fire, can result in harm to patients and/or staff during an actual fire or emergency situation.

Sep 14, 2025Complaint

An onsite recertification and re-licensure survey was conducted on September 14, 2025 through September 16, 2025 in conjunction with the investigation of intake #00144461. The following deficiencies were cited:

21(b)(3) Comprehensive Care Plans The services provided or arranged by the facility, as outlined by the comprehensive care plan, must- (i) Meet professional standards of quality.Services Provided Meet Professional Standards - 0658 FederalCorrected Sep 26, 2025

Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.

25(i) Respiratory care, including tracheostomy care and tracheal suctioning. The facility must ensure that a resident who needs respiratory care, including tracheostomy care and tracheal suctioning,Respiratory/Tracheostomy Care and Suctioning - 0695 FederalCorrected Sep 26, 2025

Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for 1 of 27 sampled residents (#45) in accordance with professional standards of practice. The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.

25(l) Dialysis. The facility must ensure that residents who require dialysis receive such services, consistent with professional standards of practice, the comprehensive person-centered care plan, aDialysis - 0698 FederalCorrected Sep 26, 2025

Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.

If dialysis services are authorized to be provided on a nursing care institution&#39;s premises, an administrator shall ensure that the dialysis services are provided in compliance with the requiremenR9-10-417.Corrected Sep 26, 2025

Based on a review of clinical records, staff interviews, and review of the facility's policies and procedures, the facility failed to ensure that one out of 12 dialysis residents (Resident # 96) was properly assessed as ordered by the physician.

If respiratory care services are provided on a nursing care institution&#39;s premises, an administrator shall ensure that: R9-10-419.1. Respiratory care services are provided under the direction oR9-10-419.1.Corrected Sep 26, 2025

Based on clinical record review, interviews, facility documentation and policy review, the facility failed to ensure an oxygen order was in place for one resident (#45). The deficient practice could result in being oxygen administered when not needed, oxygen concentration levels not aligned with the resident's needs, as well as appropriate monitoring, changing of oxygen tubing and documentation.

An administrator shall ensure that: R9-10-423.A.3. If a nursing care institution contracts with a food establishment, as defined in 9 A.A.C. 8, Article 1, to prepare and deliver food to the nursingR9-10-423.A.3.b.Corrected Sep 26, 2025

The facility failed to ensure that food is labeled and dated in accordance with food safety practices.

RN 8 Hrs/7 days/Wk, Full Time DON - 0727 FederalCorrected Sep 26, 2025

Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99. The deficient practice has the potential to negatively affect resident care.

60(i) Food safety requirements. The facility must - §483.60(i)(1) - Procure food from sources approved or considered satisfactory by federal, state or local authorities. (i) This may include food iteFood Procurement,Store/Prepare/Serve-Sanitary - 0812 FederalCorrected Sep 26, 2025

Facility The facility failed to ensure that food is labeled and dated in accordance with food safety practices.

A director of nursing shall ensure that: R9-10-412.B.1. A method is established and documented that identifies the types and numbers of nursing personnel that are necessary to provide nursing servicR9-10-412.B.1.Corrected Sep 26, 2025

Based on review of facility documentation, staff interviews and facility policy, the facility failed to use the services of a registered nurse (RN) for at least 8 consecutive hours a day, 7 days a week. The census was 99.Â

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Sep 26, 2025

Based on a review of the clinical record, staff interviews, and the facility's policies and procedures, the facility failed to ensure that 1 out of 23 residents (Resident # 7) received pain medication as ordered by the physician.

Jul 31, 2025Complaint
CleanReport

An onsite complaint survey was conducted on July 31, 2025 for the investigation of intake #00137805, 00134929. There were no deficiencies cited.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Catalina Post Acute and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

329 facilities nationwide

Chain avg rating: 3.2/5 · Rank 134 of 328

Ownership & Management

Key personnel

Eagar, RobertW-2 Managing EmployeePeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorFitch, CraigOfficer / DirectorJones, ChristineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call