Paradigm at Woodwind Lakes
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 223 Google reviews
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What this means for your family
This facility offers a highly professional admissions experience and many wonderful, compassionate caregivers. However, families should be vigilant about room cleanliness and hygiene, as multiple reviewers have reported persistent issues with odors and sanitation.
Google Reviews
Google Reviews
223 reviews on Google“Families often praise the facility for its friendly, compassionate nursing staff and the welcoming attitude of the admissions team. However, there are significant and recurring reports of hygiene issues, specifically regarding strong urine odors and cleanliness in certain rooms, as well as concerns regarding inconsistent food quality and meal timing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and professional admissions process
- Engaging activities for residents
- Clean and well-maintained common areas
Concerns
- Strong odor of urine in certain areas (mentioned by 6 reviewers)
- Inconsistent food quality and meal timing (mentioned by 3 reviewers)
- Issues with room cleanliness and hygiene (mentioned by 3 reviewers)
- Staffing shortages or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 210 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently mention specific staff members and details mentioned in the reviews. They maintain a warm, professional tone and use the reviewer's name whenever available.
Questions for Your Tour
- 1It's great to see how much the management engages with the community online; how does that same level of communication translate to how you update families on a resident's daily well-being?
- 2We want to ensure the living environment stays fresh and comfortable; what specific cleaning schedules are in place for the resident rooms and common areas?
- 3Could you tell us more about the dining experience, specifically regarding how meal timing is managed and how you ensure consistent food quality?
- 4What is your process for medication management to ensure everything is handled accurately and timely for each resident?
- 5We've heard wonderful things about the engaging activities here; can you walk us through what a typical weekly schedule looks like for the residents?
- 6In the event of a medical emergency or a change in health status during the night, what is the protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“Ms. Latricia Parks, Business Office Manager, has been very patient and kind. She is competent and knowledgeable which made the process of placing my brother at Paradigm stress free for me.”
“The staff is kind, attentive, and professional. The facility is clean, and there are engaging activities that keep residents active and social. Communication is great—they always keep us updated.”
“My loved one was there less than 24 hours before being transferred to the hospital for negligence and potential assault. My mother in law was told by staff they could not help her get out of bed to go to the restroom because she did not have her OWN PERSONAL walker or wheelchair.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious concerns with families filing 41 complaints leading to federal violations across multiple areas, including repeated issues with abuse protection, accident prevention, and medication management. Recent surveys show uncorrected problems in care planning, infection control, and respiratory care with no correction plans in place. The pattern reveals persistent safety and care quality issues despite correction attempts, suggesting ongoing systemic problems that families should carefully consider.
Mar 27, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 9, 2026Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 14, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 22, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 10, 2025Routine8
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Federal Penalties
Fine
Apr 10, 2025
$17,721
Fine
Jun 6, 2023
$228,698
Payment Denial
Jun 6, 2023
13-day denial
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
for profit
WOODWIND LAKES NURSING AND REHABILITATION LLC
RHONDA PEMBERTON
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
223 reviews from families & visitors
Official Website
Visit paradigmatwoodwindlakes.com
Medicare data downloads
Original nursing home datasets
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