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Brookdale Spring Shadows

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and support staff. Schedule a visit to confirm the fit.

9889 Kempwood Dr, Spring Branch North · Houston, TX 7708025 bedsLicensed & Active
Source: TX HHSC — view official record
Google rating
4.3/5

based on 21 Google reviews

5
4
3
2
1
Brookdale Spring Shadows Assisted Living in Houston, TX — Street View
Street View

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What this means for your family

This facility is highly regarded for its staff's ability to treat residents with dignity and foster a sense of community through engaging activities. While the recent trend is overwhelmingly positive, you should specifically inquire about the consistency of care during staff transitions to ensure the high standards mentioned by recent families are maintained.

Google Reviews

Google Reviews

21 reviews on Google

Families considering Brookdale Spring Shadows can expect a highly compassionate staff that often treats residents like family, with specific praise for their ability to engage even the most difficult residents. While most reviews highlight a warm, social environment with excellent activities, one reviewer reported a deeply distressing experience involving a lack of compassion during a transition.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0Activities9.0MedsN/AMemory5.0Comms8.0ValueN/A

Strengths

  • Compassionate and attentive nursing and support staff
  • Engaging social activities and creative programs
  • Clean and well-maintained facility with beautiful grounds
  • Strong ability to foster social connections and independence

Concerns

  • Lack of compassion/care during resident transitions

Rating Trends

Tap a year to see what changed

2344.32018(4)5.02019(1)4.42021(7)1.02022(1)4.22023(5)5.02025(6)

Distribution · 24 analyzed

5
18
4
3
3
0
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0
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3

How They Respond to Reviews

14%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With such a small community of 25 residents, how do you ensure that everyone is able to build deep, lasting social connections with their neighbors?
  • 2We've heard wonderful things about the creative programs here; could you walk us through what a typical day of social activities looks like for a resident?
  • 3How does the nursing team support a new resident during their first few weeks to ensure the transition into the community feels smooth and welcoming?
  • 4Since you are memory care certified, what specific specialized training does your staff undergo to support residents with cognitive changes?
  • 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
  • 6The grounds look beautiful; how often are the outdoor spaces prepared for residents to enjoy safely and independently?

Personalized based on this facility's data


Key Review Excerpts

The staff went above and beyond in taking care of our mom. Not only did they take great care of her - but they also took great care of us - her family- as well.

Long-term resident's family · 2025★★★★★

Since he's been at Brookdale-Spring Shadows, he has gone to the dining room for each of his meals! They have the right approach and know how to encourage him

Long-term resident's family · 2023★★★★★

The staff at Spring Shadows is very kind and patient when dealing with him. He can be a difficult man, but they have found a way to handle him with care, dignity and understanding.

Long-term resident's family · 2018★★★★★
Source: 21 Google reviews

State Inspection History

State Inspections

Source: Texas Health & Human Services Commission

2total
6deficiencies

Key Findings

Brookdale Spring Shadows had a recent inspection in December 2021 and previous life safety violations in early 2019 regarding maintenance and fire safety equipment. All identified life safety issues from 2019 were marked as corrected by February 2019, and there are currently no active enforcement actions listed.

Dec 8, 2021Routine

Health Code (1 violations)

Health Code

No specific health code violation description provided in report.

Jan 3, 2019Routine

Life Safety Code (5 violations)

Life Safety CodeCorrected Feb 28, 2019

The facility failed to provide operable windows or powered exhaust that is required for all odor-producing rooms.

Life Safety CodeCorrected Feb 28, 2019

The facility failed to ensure an emergency generator was in compliance with licensing standards for assisted living facilities.

Life Safety CodeCorrected Feb 28, 2019

The facility failed to provide and/or maintain portable fire extinguishers in compliance with licensing standards for assisted living facilities and NFPA 10.

Life Safety CodeCorrected Feb 28, 2019

The facility failed to ensure the building was kept in good repair.

Life Safety CodeCorrected Feb 28, 2019

The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arc Spring Shadow, Lp

Organization Type

for profit

Administrator

NINA N MICHELL

Source: State licensing data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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