Paradigm at Stevens
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (21 vs median 8.0)
Below average in Texas · Critically understaffed (RN) · Above average staffing · No penalties on record
What this means for your family
The facility has a highly regarded nursing and therapy staff that many families find compassionate. However, you must address the significant reports of poor cleanliness and food quality during your tour, as these are recurring critical issues.
Google Reviews
Google Reviews
12 reviews analyzed“Families may find a caring and attentive nursing and management team, with several reviewers praising the staff's friendliness and the facility's layout. However, there are serious allegations regarding cleanliness, medication delays, and poor food quality that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Caring and attentive nursing staff
- Friendly management team
- Nice building layout
- Outstanding therapy department
Concerns
- Issues with cleanliness and hygiene (mentioned by 2 reviewers)
- Poor food quality (mentioned by 2 reviewers)
- Medication management delays
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your therapy department and the nursing staff; how do you coordinate their care with the rest of the medical team?
- 2What specific steps are being taken to ensure the dining areas and resident rooms are kept consistently clean and hygienic?
- 3Could you tell me more about how the kitchen manages meal preparation to ensure food quality and variety for the residents?
- 4How does the nursing team manage medication schedules to ensure there are no delays in administration?
- 5What is the protocol for handling medical emergencies or sudden changes in a resident's condition during the night?
- 6What kind of daily activities or social outings are available to help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“All the nurses are friendly and give updates on our patient. Our patient is non verbal, but I’d say the food must be pretty good, because our patients weight is steady.”
“I don't know why I even brought my son here . They are late with meds. Meals are the worst ever ..dirty rooms.. beds are uncomfortable. There's a smell... We were not comfortable here”
“The Therapy Department has outstanding Therapist that realky care about their patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Paradigm at Stevens has a concerning pattern of deficiencies with families filing multiple complaints that triggered investigations into abuse reporting failures, nursing staffing, and infection control issues. The facility repeatedly struggles with care planning, respiratory care, and fire safety systems across multiple surveys. While most violations show correction dates, recurring problems in resident assessment and safety suggest ongoing operational challenges that warrant careful evaluation during any visit.
Dec 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Sep 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Mar 7, 2025Routine23
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 17, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 30, 2024Complaint3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 25, 2024Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
DEWITT NURSING & REHABILITATION LLC
MS. JESSICA A ROSS
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Chain avg rating: 2.1/5 · Rank 8 of 15
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit paradigmatstevens.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.