Paradigm at Bay City
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in Texas · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · Chain outperformer · $50,359 in fines
What this means for your family
This facility offers excellent physical therapy and a very clean environment, which is ideal for short-term rehabilitation. However, the report of medical neglect and difficulty contacting nurses is a major red flag; families should closely monitor clinical oversight and ensure a clear communication plan is in place for their loved one.
Google Reviews
Google Reviews
11 reviews analyzed“Families can expect high-quality rehabilitation services and a clean environment, as evidenced by successful therapy outcomes and praise for facility tidiness. However, there is a critical report of severe medical neglect involving sepsis and unresponsive nursing staff that requires serious investigation.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and physical therapy
- Clean and tidy facility
- Friendly and caring nursing staff
- Accommodating dietary department
Concerns
- Severe medical neglect and lack of physician oversight
- Difficulty accessing nursing staff
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how that process works for new residents?
- 2How do you ensure that doctors and medical providers are regularly reviewing and overseeing the care plans for every resident?
- 3With such a high rating for your staffing levels, how do you ensure that nurses and caregivers are easily accessible to families when we have questions?
- 4What steps are in place to ensure that communication between the nursing staff and family members remains consistent and timely?
- 5We noticed your team is very responsive to feedback; how does the facility use family input to improve daily care?
- 6What kind of daily activities or social events are planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Paradigm at Bay City provided me with great care. I came in on March 4th for therapy and now will be going home today March 20th. My determination and the hard work to include me now being able to walk independently and my balance is back along with my arms being strong. Are due to the staff they have all been the force of my therapy being successful due to Glenn, Roy and Allen.”
“Had my friend in there as a skilled patient requiring total care. Refused to take her to the hospital. Her sister had a private ambulance come take her to UTMB. She was impacted so bad she had sepsis; she had another bed sore and the one she had has gotten worse.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of repeated deficiencies, with families filing multiple complaints that triggered 13 inspections. The most recurring issues involve medication management, infection control, and fire safety violations. While all deficiencies show correction dates, problems persist across multiple surveys from 2023-2025, suggesting systemic challenges in maintaining consistent care standards and safety protocols.
May 30, 2025Routine5
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 30, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 20, 2024Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2024Routine12
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 28, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 12, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Aug 3, 2023
$50,359
Ownership & Operations
Who Operates This Facility
Oakbend Medical Center
government
BAY CITY NURSING & REHABILITATION LLC
TAYLOR WALLACE
Chain Affiliation
Paradigm Healthcare
18 facilities nationwide
Chain avg rating: 2.1/5 · Rank 4 of 15
Ownership & Management
Owners
Oakbend Medical Center
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit paradigmatbaycity.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.