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Nursing HomeMedicaid

Palms Care Center and Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

3370 Nw 47th Terrace, Lauderdale Lakes, FL 33319120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 95 Google reviews

5
4
3
2
1
Palms Care Center and Rehab Nursing Home in Lauderdale Lakes, FL — Street View
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What this means for your family

While the rehab therapy department and admissions team are frequently highlighted as major strengths, the facility faces recurring, serious complaints regarding nursing responsiveness and hygiene. If you choose this facility, ensure you have a clear, direct line of communication with a specific supervisor and visit frequently to monitor your loved one's daily care needs.

Google Reviews

Google Reviews

95 reviews on Google
Palms Care Center and Rehab receives highly polarized feedback, with many families praising specific staff members like admissions coordinators and receptionists for their kindness and helpfulness. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate nursing care, particularly regarding hygiene and responsiveness to patient needs. Families should be aware that while some find the facility clean and supportive, others describe a chaotic environment where patient safety and basic care standards are inconsistent.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean6.0Activities7.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Helpful and welcoming admissions and reception staff
  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Dedicated individual staff members noted for compassion

Concerns

  • Unresponsive or slow nursing/caregiver staff (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff for updates (mentioned by 5 reviewers)
  • Hygiene issues, including leaving patients in soiled linens (mentioned by 3 reviewers)
  • Unprofessional or rude behavior from nursing/administrative staff (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(2)'20(5)'22(8)'24(5)'26(1)

Distribution · 101 analyzed

5
77
4
2
3
1
2
3
1
18

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on staffing, what specific protocols are in place to ensure that call lights are answered promptly and that residents receive timely assistance with hygiene needs?
  • 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the resident's daily routine outside of scheduled sessions?
  • 3Communication is very important to our family; what is the standard process for updating us on changes in care, and who is our primary point of contact for routine status updates?
  • 4With the recent health inspection findings, what specific steps has the leadership team taken to improve oversight and ensure consistent quality of care across all shifts?
  • 5How does the nursing team manage medication administration to ensure accuracy, especially during shift changes or busy periods?
  • 6I see that the admissions team is very welcoming; how do you foster that same level of professional and compassionate communication between the nursing staff and family members once a resident has moved in?

Personalized based on this facility's data


Key Review Excerpts

The staff was totally unresponsive to her medical needs. I had to call for an ambulance to get her to the hospital, she was in sepsis and nearly died.

Long-term resident's family · 2020☆☆☆☆

They will let a patient sit in there own urine for an hour or more. The call buttons are useless. No one responses.

Family member · 2023☆☆☆☆

I found the speech pathology, physical therapy, and occupational therapy staff superb. The staff at Palms was fantastic always there when I needed anything.

Rehab patient · 2022★★★★★
Source: 95 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.68hrs
91%
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
26%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
19.4%
FL
11.5%
Broward
9.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
15.5%
FL
8.7%
Broward
8.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
15.3%
FL
10.6%
Broward
11.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
14.4%
FL
9.1%
Broward
10.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.2%
Better than Avg
Here
9.2%
US
19.5%
FL
15.0%
Broward
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Mixed vs Avgs
Here
4.6%
US
12.1%
FL
4.1%
Broward
2.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
79.8%
FL
94.7%
Broward
96.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
FL
94.8%
Broward
98.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
FL
1.5%
Broward
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Well above state avg (7.3)
1 complaint-triggered
$11,517 in fines

Palms Care Center has shown a pattern of recurring issues with food service, medication management, and daily care assistance across all three recent surveys, though all 28 deficiencies have been corrected by the facility. The most persistent problems involve menu planning and food preparation, medication labeling, and helping residents with basic daily activities, with some issues reappearing in multiple inspections despite corrections.

Apr 30, 2026Complaint
1
0583Minimal · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

Oct 24, 2024Routine
11
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

Aug 17, 2023Routine
9
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Apr 14, 2022Routine
8
0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Oct 24, 2024

$11,517

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palms Care Center and Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

FL Snf Trust

Chain Size

10 facilities nationwide

Chain avg rating: 3.1/5 · Rank 30 of 46

Ownership & Management

Owners

Palms Nursing Holdco LLC

Owner · Organization

100%

FL Master Opco Holdco II LLC

Owner (parent company) · Organization

FL Snf Trust I

Owner (parent company) · Organization

FL Snf Trust II

Owner (parent company) · Organization

Key personnel

Sylverain, VanessaW-2 Managing EmployeeEllenbogen, MossOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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