The Palms at La Quinta
Families consistently rate this highly — reviewers highlight compassionate and professional caregiving staff. Schedule a visit to confirm the fit.
based on 44 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality memory care and a vibrant social life for their loved ones. While there were significant management and communication issues in the past, recent years show a complete turnaround toward excellence. You should feel confident in the care, but as with any facility, continue to monitor communication during transitions.
Google Reviews
Google Reviews
44 reviews on Google“The Palms at La Quinta is highly regarded by families for its compassionate, family-like care and its ability to handle urgent, short-notice transitions with professionalism. Reviewers frequently praise the attentive nursing staff and the vibrant social environment, though older reviews from 2019 highlight significant past issues with management communication and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional caregiving staff
- Smooth transition and enrollment process
- Engaging and diverse activity programs
- Warm, welcoming, and well-maintained environment
Concerns
- Historical management and communication disconnect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently use the reviewer's name and acknowledge the positive sentiment. While most responses are warm and tailored, some rely on repetitive templates like 'thank you for leaving us a stellar review.'
Questions for Your Tour
- 1We've heard such wonderful things about how welcoming and professional the caregiving staff is; how do you ensure that new residents feel that same sense of warmth during their first few weeks?
- 2The activity programs here seem really diverse and engaging—could you walk us through what a typical weekly calendar looks like for a resident?
- 3Since we want to ensure a smooth transition, what does the enrollment and move-in process look like for a new family?
- 4How does the management team communicate important updates or changes to families to ensure everyone stays on the same page?
- 5In the event of a medical emergency after hours, what specific protocols are in place to ensure a resident gets immediate care?
- 6We noticed the facility is very well-maintained; how often are common areas refreshed to keep the environment feeling vibrant for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff went above and beyond to make it possible. Once there, the staff treated our parent with dignity, compassion and integrity.”
“The level of care and attention I experience was exceptional. They have a loving staff that is always very attentive and hands on to her needs.”
“The food is great, the sense of community, and activities are first rate. My father is extremely happy.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 19, 2026ComplaintClean
This report details a Complaint Investigation conducted on 03/19/2026 regarding allegations of deficiencies in resident care. All four allegations—dietary, hygiene, medical needs, and documentation—were investigated and subsequently found to be unsubstantiated by the department. The facility has been closed since 07-03-2025.
Dec 19, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 27, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Mar 26, 2025InspectionClean
The facility underwent an unannounced annual inspection on March 26, 2025. The inspector noted that the facility was clean, clutter and odor free, and observed adequate supplies and safety equipment functioning correctly. No immediate violations or concerns were observed during the visit.
Feb 10, 2025ComplaintClean
The investigation substantiated allegations that a resident sustained pressure injuries due to neglect. The primary deficiency cited relates to staff training regarding adherence to care plans and follow-up medical care coordination. The facility was assessed a civil penalty and must complete staff training on care plan adherence by the specified due date.
Apr 15, 2024InspectionClean
The unannounced annual inspection found several areas of compliance, including clean physical plant, proper storage of hazardous materials, and operable safety equipment. However, a critical deficiency was noted regarding staff qualifications, specifically the lack of consistent on-site staff with current CPR and first aid certification, which presents an immediate risk to residents.
Jun 15, 2023ComplaintClean
This report details the findings of a complaint investigation conducted on 06/15/2023 regarding four allegations. All four allegations—regarding medication administration, physical handling, inappropriate speech, and excessive wait times—were found to be unsubstantiated based on staff interviews and record reviews.
Mar 20, 2023InspectionClean
The facility underwent an unannounced annual inspection on March 20, 2023. The inspector noted that the kitchen was free from hazardous items, and all reviewed areas, including resident apartments, were clean and compliant. No deficiencies were observed during the inspection.
Ownership & Operations
Who Operates This Facility
Hawthorn AL Opco Gp Llc;integral Senior Living LLC
ROLAND GANDY
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit thepalmsatlaquintaseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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