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Nursing HomeMedicaid

Palm Village Retirement Comm.

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

703 W Herbert Ave, Reedley, CA 93654120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 88 Google reviews

5
4
3
2
1
Palm Village Retirement Comm. Nursing Home in Reedley, CA — Street View
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What this means for your family

Palm Village is an excellent choice if you prioritize a clean, beautiful environment and a nursing staff that treats residents like family. While the care and amenities are highly rated, you should prepare for strict facility rules and verify if the cost aligns with your budget for the level of freedom provided.

Google Reviews

Google Reviews

88 reviews on Google
Palm Village Retirement Community is highly regarded for its exceptionally kind, attentive, and professional nursing and CNA staff. Families frequently praise the facility's cleanliness, beautiful grounds, and the warm, family-like atmosphere provided to residents. While most reviews are glowing, some long-term residents' families have noted frustrations regarding restrictive rules and regulations.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms5.0Value3.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • Beautifully landscaped grounds
  • Engaging resident activities and programs
  • Warm and welcoming community atmosphere

Concerns

  • Restrictive rules and regulations for residents

Rating Trends

Tap a year to see what changed

234'16(3)'18(28)'20(3)'22(7)'24(10)'26(2)

Distribution · 94 analyzed

5
55
4
22
3
10
2
1
1
6

How They Respond to Reviews

70%response rate
Good

The owner provides personalized responses that frequently use the reviewer's name and acknowledge specific details in high-quality reviews. For lower ratings, they use a consistent, professional approach to solicit direct feedback and provide contact information.

Questions for Your Tour

  • 1We've heard wonderful things about the beautiful landscaping here; could you tell us more about the outdoor spaces where residents enjoy their time?
  • 2The nursing staff seems very well-regarded by the community; how do you ensure that level of attentive care is maintained during shift changes?
  • 3What specific types of daily activities or social programs are available to keep residents engaged and connected with one another?
  • 4Could you walk us through the protocols in place for managing medical emergencies or sudden changes in a resident's health during the night?
  • 5How does the facility balance maintaining a high standard of care and safety with ensuring residents still feel a sense of personal freedom and autonomy?
  • 6We noticed the management is active in communicating with the community; how does the facility typically address and resolve any specific concerns or feedback from families?

Personalized based on this facility's data


Key Review Excerpts

My mother Beverly Diane Hill lives here and I can’t say enough about the hospitality of all the staff including the faculty and most of all the CNA’s who work so hard on a daily basis to mentally and physically care for the individuals who reside at Palm Village

Long-term resident's family · 2024★★★★★

The nurses and staff are wonderful!! They assist my mom with all her needs at her request. Also, the community is always clean and presentable. Lastly, my mom loves the menu choices there . . . especially the desserts!!!

Long-term resident's family · 2023★★★★★

During his short stay, he was very well taken care of. This is my first experience with a "resthome" but his needs were met and my expectations were exceeded by far. The staff was very calm and even when at times he became difficult to deal with they all were very understanding, patient, and still did he was ordered to do by dr.

Rehab patient's family · 2018★★★★
Source: 88 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
4.44hrs
OK
All nurses + aides combined
Staff Turnover
29%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

3

measures

Mixed Results

7

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.1%
Worse than Avg
Here
74.1%
US
93.4%
CA
98.6%
Fresno
99.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
CA
7.0%
Fresno
5.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.3%
Worse than Avg
Here
20.3%
US
19.4%
CA
10.7%
Fresno
12.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.2%
Mixed vs Avgs
Here
11.2%
US
15.4%
CA
11.6%
Fresno
9.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility14.3%
Mixed vs Avgs
Here
14.3%
US
14.4%
CA
10.4%
Fresno
10.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.1%
Mixed vs Avgs
Here
99.1%
US
95.5%
CA
98.2%
Fresno
99.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.8%
Worse than Avg
Here
68.8%
US
81.8%
CA
94.2%
Fresno
95.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
79.7%
CA
93.2%
Fresno
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Fresno
0.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (15.4)
1 complaint-triggered

This facility shows persistent issues across multiple areas, with 59 deficiencies spanning four surveys from 2019 to 2025. The most recurring problems involve fire safety systems, resident care planning, and medication management. One family filed a complaint about care planning deficiencies. While all issues were eventually corrected, the pattern of repeated violations in fire safety (smoke alarms, sprinklers, exit signs) and care quality suggests ongoing operational challenges that families should discuss during visits.

Jul 29, 2025Routine
22
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0802Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

May 22, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Aug 2, 2024Routine
14
0623Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0346Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Minimal · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

Jul 22, 2019Routine
22
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0583Potential for harm · PatternCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0920Potential for harm · PatternCorrected

Environmental Deficiencies

Provide at least one room set aside to use as a resident dining room and for activities, that is a good size, with good lighting, air flow and furniture.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · PatternCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Village Retirement Comm.

Organization Type

nonprofit

Ownership & Management

Owners

Mennonite Brethren Homes, INC

Owner · Organization

100%

Key personnel

Higbee, JamesW-2 Managing EmployeeBrandt, JackOfficer / DirectorHigbee, JamesOfficer / DirectorKirkland, GabrielleOfficer / DirectorKriegbaum, ArnoldOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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