Palm Garden of Ocala
Strong Medicare quality ratings; families often praise warm, compassionate, and long-tenured staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
The Bridge at Ocala is highly regarded for its compassionate staff and clean, home-like environment, making it a strong candidate for assisted living. However, if your loved one has significant mobility issues or requires high-level supervision, be sure to discuss how the facility ensures constant engagement and security for personal belongings, as these have been noted as areas for improvement.
Google Reviews
Google Reviews
36 reviews analyzed“The Bridge at Ocala is widely praised for its compassionate, long-term staff and home-like atmosphere, with many families noting that their loved ones felt treated like family. While the majority of reviews are highly positive, some families have raised concerns regarding the supervision of residents with mobility issues and the security of personal belongings in resident rooms.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and long-tenured staff
- Clean and well-maintained facility
- Responsive and transparent administration
- Strong sense of community and personalized care
Concerns
- Lack of supervision for residents with mobility issues (mentioned by 2 reviewers)
- Theft or loss of personal items (jewelry, electronics) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the warmth and compassion of your long-tenured staff; how does that sense of community translate into the daily care for residents?
- 2With the focus on personalized care mentioned by many families, how do you ensure that each resident's specific daily routine and preferences are honored?
- 3Could you walk us through your specific protocols for medication management to ensure everything is handled accurately and timely?
- 4How do your caregivers monitor residents during the day to ensure those with mobility challenges are supervised and safe from falls?
- 5What steps does the facility take to ensure that residents' personal belongings, like jewelry or electronics, are kept secure and accounted for?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The management and staff at The Bridge truly care about and respect their residents. The facilities are homey and well maintained. I appreciated the transparency around costs - no surprises.”
“My mom lived at The Bridge for about 7 months & enjoyed being treated like “family”. She lived in a Studio Room & found it to be very comfortable even after she moved from a larger home. The residents were very friendly to her & her caregivers were attentive & gave her personalized care.”
“A decent assisted living facility that my father lived at. However, beware if your loved one has mobility issues. My father was in a wheelchair and we would find him just rolled into a room with no supervision, tv or anything to keep him entertained.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Garden of Ocala has recurring issues with care planning and medication management, with families filing complaint reports about accident hazards and unnecessary medications. The facility shows patterns of deficiencies across accident prevention, resident assessment, and pharmacy services that have appeared in multiple surveys over recent years. While all violations have correction dates, the repeated nature of core care issues, particularly around safety supervision and medication oversight, suggests ongoing operational challenges that warrant careful consideration during visits.
Dec 17, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 12, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 19, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2024Routine9
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Oct 28, 2022Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Federal Penalties
Fine
Dec 19, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Palm Garden of Ocala
for profit
Chain Affiliation
Palm Garden Health and Rehabilitation
14 facilities nationwide
Chain avg rating: 3.0/5 · Rank 3 of 14
Ownership & Management
Owners
Palm Garden Healthcare Holdings, LLC
Owner · Organization
James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,
Owner (parent company) · Organization
James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001
Owner (parent company) · Organization
Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E
Owner (parent company) · Organization
Mccarver, Patsy
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit centurypa.com
Medicare data downloads
Original nursing home datasets
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