Hawthorne Center for Rehabilitation and Healing of
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 111 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 6.0)
- High staff turnover (58%)
- High RN turnover (74%)
Bottom 25% in FL · Below recommended RN staffing · Below chain average · $157,729 in fines
What this means for your family
This facility has a strong reputation for physical and occupational therapy, making it a potential candidate for short-term rehab. However, given the recurring reports of inconsistent nursing care and hygiene issues, it is critical that you visit frequently and monitor your loved one's daily care needs personally. Ask management specifically about their current nurse-to-patient ratios and how they handle medication administration during weekend shifts.
Google Reviews
Google Reviews
111 reviews analyzed“Hawthorne Center for Rehabilitation and Healing receives polarized feedback, with many families praising the therapy department and specific staff members for their compassion and professionalism. However, a significant number of reviewers report serious concerns regarding neglect, including delayed hygiene care, poor communication, and inconsistent nursing responsiveness. Potential families should be aware that while many have positive experiences, there are recurring reports of staffing shortages and lapses in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive individual staff members
- Clean and well-maintained facility environment
- Helpful social services and admissions team
Concerns
- Inconsistent nursing care and delayed response times (mentioned by 8 reviewers)
- Poor hygiene management (delayed toileting/showers) (mentioned by 5 reviewers)
- Staffing shortages leading to neglect (mentioned by 4 reviewers)
- Poor communication regarding medical status and discharge (mentioned by 4 reviewers)
- Low quality or cold food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
- 2I noticed that physical and occupational therapy are highly regarded here; how do you integrate those therapy goals into the resident's daily routine outside of scheduled sessions?
- 3Could you walk me through your process for communicating changes in a resident's medical status or care plan to family members, especially during transitions or discharge planning?
- 4With the current dining feedback, what steps are you taking to improve the quality and temperature of meals served to residents?
- 5Since medication management is a priority for us, could you explain the oversight process in place to ensure medications are administered accurately and on time?
- 6What does a typical social or activity schedule look like for a resident, and how do you encourage participation for those who may be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is great. The therapists in the gym are always smiling and make therapy fun. I would recommend Hawthorne to anyone looking for a rehab hospital.”
“My grandmother was here last year for rehabilitation on a major back surgery... her main nurse treated my grandma terribly, made her go 12+ hrs without medication, would be on her phone ignoring her.”
“My mom has been in memory care for 3 years she is well loved and a joy to them as well. We appreciate knowing she’s safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 5 of the 21 deficiencies found across 6 surveys, raising concerns about care quality and communication. The facility has recurring issues with resident assessment and care planning (appearing in multiple surveys), medication management, and respiratory care, though all violations have correction dates. Problems with notifying families about resident incidents and maintaining medical records suggest ongoing challenges with basic care standards that families should discuss during visits.
Jun 17, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 16, 2025Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 14, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 5, 2023Routine9
Egress Deficiencies
Provide hallway or ground-level exits in all residents' rooms.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 7, 2022Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jun 17, 2025
$157,729
Ownership & Operations
Who Operates This Facility
Hawthorne Center for Rehabilitation and Healing of
for profit
Chain Affiliation
Infinite Care
20 facilities nationwide
Chain avg rating: 3.2/5 · Rank 15 of 20
Ownership & Management
Owners
Hawthorne Operations Holdings LLC
Owner · Organization
Drebin, Ezriel
Owner
Herzka, Yisroel
Owner
Kopelowitz, Shaul
Owner
Wolofsky, Chava
Owner
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
111 reviews from families & visitors
Official Website
Visit hawthornerehab.com
Medicare data downloads
Original nursing home datasets
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