Palm Beach Nursing Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and discharge planning, making it a potential choice for short-term rehab. However, the recurring reports of poor hygiene, ignored medical needs, and unresponsive nursing staff are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor care and advocate for your loved one's medical needs.
Google Reviews
Google Reviews
57 reviews on Google“Palm Beach Nursing Center receives highly polarized feedback, with many reviewers praising the physical therapy and social services teams for successful rehabilitation outcomes. However, significant concerns persist regarding inconsistent nursing care, facility cleanliness, and poor responsiveness from night-shift staff. Families should be aware that while some report excellent, attentive care, others describe a facility struggling with basic hygiene and patient safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Supportive and knowledgeable social services team
- Attentive and compassionate CNA staff
- Strong focus on successful discharge planning
Concerns
- Inconsistent or neglectful nursing care (mentioned by 8 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 5 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor communication with families regarding medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy programs; how do you tailor these sessions to help residents prepare for a successful transition back home?
- 2How does the nursing team ensure that medication management is handled accurately and consistently during shift changes?
- 3What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 4How do you ensure that the nursing staff is able to respond quickly to call lights, especially during the night shifts?
- 5What is the best way for us to stay updated and in constant communication with the clinical team regarding any changes in our loved one's medical status?
- 6Can you tell us more about the social services team and what kind of daily activities or social outings are available to keep residents engaged?
Personalized based on this facility's data
Key Review Excerpts
“My 93-year-old mother has been at Palm Beach Nursing Center for about a month now after slipping and injuring her knee, and the experience has been absolutely wonderful. From the moment she arrived, she has been raving about the food, the staff, and the overall environment.”
“The facility is old and would benefit greatly from refurbishing or just general maintenance. The chairs provided for guests to sit on our old and dirty... The air conditioning unit in my mother's room was disgusting even after supposedly being cleaned.”
“Staff doesn't take patient symptoms seriously. As a relative with a Power of Attorney, I described symptoms suffered by my relative to a nurse who giggled and assured me the patient was fine. Next morning the patient was having heart issues.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Beach Nursing Center has a concerning pattern with 38 deficiencies over four surveys, including three complaint-triggered issues where families filed reports. The facility struggles most with quality care delivery, medication management, and maintaining safe living environments. While all violations show correction dates, the recurring problems with basic care standards, resident rights, and safety issues suggest ongoing challenges that warrant careful consideration during your visit.
Oct 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 28, 2024Routine18
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
May 11, 2023Routine13
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jan 27, 2022Routine4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Oct 23, 2023
$4,587
Fine
Oct 2, 2023
$13,762
Fine
Aug 21, 2023
$4,545
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,587
Fine
Jul 17, 2023
$12,703
Ownership & Operations
Who Operates This Facility
Palm Beach Nursing Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 13 of 32
Ownership & Management
Owners
Palm Beach Nursing Member LLC
Owner · Organization
Br Family Holdings LLC
Owner (parent company) · Organization
Flnho Capital Group LLC
Owner (parent company) · Organization
South Florida 3 Opco Partners LLC
Owner (parent company) · Organization
Zbl-18 LLC
Owner (parent company) · Organization
Rubinstein, Berish
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Official Website
Visit palmbeachhcc.com
Medicare data downloads
Original nursing home datasets
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