Harmony Health Center
Strong Medicare quality ratings; families often praise dedicated and compassionate nursing/cna staff. Still worth an in-person visit.
based on 173 Google reviews
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What this means for your family
This facility has a dedicated therapy team that has helped many residents regain mobility, but the physical environment is a major concern. Before choosing this center, perform an in-person tour to check for odors and maintenance issues, and ask specifically about their current nurse-to-patient ratios and communication protocols for family updates.
Google Reviews
Google Reviews
173 reviews on Google“Harmony Health Center receives highly polarized reviews, with many families praising the dedicated nursing and therapy staff for their compassionate care, while others report severe neglect and unsanitary conditions. Recurring criticisms focus on the facility's aging infrastructure, persistent odors, and significant staffing shortages that impact response times and basic hygiene. Families considering this facility should weigh the positive reports of successful rehabilitation against the frequent, serious allegations regarding facility maintenance and communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate nursing/CNA staff
- Effective physical and speech therapy programs
- Helpful and professional social services team
- Consistent communication from specific staff members
Concerns
- Facility cleanliness and persistent urine odors (mentioned by 12 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 9 reviewers)
- Poor physical infrastructure, leaks, and outdated rooms (mentioned by 8 reviewers)
- Difficulty reaching staff via telephone (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility size of 203 residents, what specific protocols are in place to ensure call lights are answered promptly and that residents receive timely assistance?
- 2I noticed some concerns regarding facility maintenance and room updates; what is the current plan or timeline for addressing infrastructure improvements and general upkeep?
- 3What steps is the management team taking to ensure consistent cleanliness and odor control throughout the common areas and resident rooms?
- 4How do you manage communication with families regarding daily updates, and what is the best way to reach a staff member if we have an urgent question?
- 5With your 5-star CMS rating, what are the specific strengths of your therapy and nursing teams that you feel set Harmony Health Center apart from other facilities?
- 6How does your team handle medical emergencies or changes in a resident's condition during evening or weekend shifts?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides worked very hard and were always attentive to his needs. We truly appreciate their dedication and the effort they put into caring for the residents.”
“The facility is run down, unsanitary, and full of roaches in the rooms. Most of the staff do not treat the patients kindly or with care.”
“The therapy team worked me very hard and because of their commitment and encouragement I’m walking again, that alone speaks volumes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to findings of problems with personal care and infection control, indicating ongoing concerns that prompted external reports. The facility shows recurring issues with food safety and dietary services across multiple surveys, plus problems with resident assessments and care planning. While all deficiencies have reported correction dates, the pattern of complaints and repeated food safety violations suggests families should carefully evaluate current care quality.
Aug 7, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jul 21, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 28, 2024Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 8, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Harmony Health Center
for profit
Chain Affiliation
Benjamin Landa
49 facilities nationwide
Chain avg rating: 3.2/5 · Rank 9 of 54 (Best)
Ownership & Management
Owners
Harmony Health Intermediate Holdco, LLC
Owner · Organization
Palmetto Holdco, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit harmonyhealth.care
Medicare data downloads
Original nursing home datasets
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