Pacific Haven Subacute and Healthcare Center
Strong Medicare quality ratings; families often praise exceptional physical and speech therapy teams. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
This facility is an excellent choice for patients requiring intensive physical or speech therapy, as their rehab team is frequently cited as 'miracle workers.' However, families should perform their own due diligence regarding medication protocols and observe staff interactions closely, as there have been isolated but serious reports of medication errors and unprofessionalism.
Google Reviews
Google Reviews
154 reviews on Google“Families considering Pacific Haven can expect highly praised physical therapy and nursing care, with many reviewers highlighting the facility's ability to help patients regain mobility after major surgeries. While the majority of reviews are overwhelmingly positive regarding staff compassion, there are serious, isolated allegations regarding medication errors and staff misconduct that should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and speech therapy teams
- Compassionate and attentive nursing staff
- Clean and well-maintained environment
- Strong focus on patient dignity and respect
Concerns
- Medication administration errors
- Staff unprofessionalism or rudeness (mentioned by 3 reviewers)
- Inconsistent communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 157 analyzed
How They Respond to Reviews
The owner relies heavily on repetitive, templated responses for positive reviews, often using the same phrases regarding 'pride in our work' and 'entrusting us with your loved one.' While they attempt to address negative feedback with empathy and a request for direct contact, the vast majority of interactions lack true personalization.
Questions for Your Tour
- 1We've heard wonderful things about your physical and speech therapy teams; how do you coordinate their care with the daily nursing plan?
- 2What specific protocols do you have in place to ensure medication is administered accurately and double-checked by the nursing staff?
- 3How does the nursing team ensure that family members are kept updated and informed about any changes in a resident's condition?
- 4Can you tell us about the daily activities and social programs available to help residents stay engaged with one another?
- 5In the event of a medical emergency during the night, what is the immediate process for notifying the family and providing care?
- 6We noticed your team emphasizes patient dignity in their care; how is this value practiced during daily tasks like bathing or dressing?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists provided excellent care focused on my mother's recovery, while the activities staff, who l”
“The staff was very thorough, attentive and easy to work with. They really seemed to care!”
“My Mom also has dementia and depression, so being in a nursing home made her feel like she was abandoned by her family, she would always cry everytime that we visit her. As days passed by, her crying episodes lessened..”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 10 deficiencies, indicating ongoing concerns about care quality. The facility shows recurring problems in nutrition and dietary services, medication management, and fire safety systems that persist across multiple surveys from 2022 to 2025. While all deficiencies have correction dates, the pattern of repeated violations in core care areas suggests systemic issues that may affect resident wellbeing and safety.
Nov 4, 2025Complaint2
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 12, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
May 5, 2025Routine21
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 5, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 11, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 22, 2023Complaint2
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Pacific Haven Subacute and Healthcare Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 84 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit pachaven.com
Medicare data downloads
Original nursing home datasets
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