Ozark Riverview Manor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 32 Google reviews
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What this means for your family
While the rehabilitation department is noted for helping patients regain mobility, the recurring reports of severe understaffing and neglect are deeply concerning. We strongly advise families to conduct unannounced visits during evening or weekend hours to observe staffing levels and hygiene standards firsthand before making a decision.
Google Reviews
Google Reviews
32 reviews on Google“Ozark Riverview Manor receives highly polarized feedback, with some families praising the therapy department and individual staff members, while others report severe concerns regarding neglect and understaffing. Multiple reviewers have documented issues with hygiene, slow response times, and poor communication regarding medical care. Families should be aware of a recurring pattern of complaints regarding the quality of care for residents with complex medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation and therapy services
- Some highly dedicated and caring individual staff members
- Assisted living side noted for going above and beyond
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor hygiene and lack of basic resident care (mentioned by 4 reviewers)
- Poor communication and medical mismanagement (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive consistent assistance with daily hygiene and personal care needs?
- 2I noticed the facility has a strong reputation for rehabilitation and therapy; how do you integrate those therapy goals into the daily routine for long-term residents?
- 3Could you walk me through your current medication management process to ensure accuracy and timely administration for residents?
- 4What steps is the leadership team taking to improve communication with families regarding changes in a resident's health or care plan?
- 5How does your team ensure that residents in memory care receive the specialized attention and engagement they need throughout the day?
- 6In the event of a medical concern or emergency, what is the standard procedure for notifying family members and coordinating with outside physicians?
Personalized based on this facility's data
Key Review Excerpts
“I have been here over six months and during that time I have been able to learn how to walk with one leg and now with my prosthetic. I just cannot thank the Therapy department, administration, hou”
“If you love your loved one, just know this facility is always crucially under staffed, especially at night and early morning. One of our family members in rehab in 2025 said he had to go long periods of time, well over 30/40 minutes, with feces in his briefs and would burn so bad.”
“The Dr there chooses not to listen to specialist or the family and prescribes medication they don't need to make them like zombies and medications they do need he refuses to give them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced multiple family complaints triggering inspections, with concerning patterns in medication management, safety oversight, and infection control that have persisted across multiple years. While the facility has corrected each identified deficiency, the recurring issues with medication errors, accident prevention, and basic care standards—combined with complaints about abuse reporting and resident rights violations—suggest ongoing operational challenges that warrant careful evaluation during your visit.
Dec 17, 2025Routine11
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Apr 18, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 26, 2024Routine23
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 25, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Aug 1, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2022Routine2
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Federal Penalties
Fine
Aug 1, 2023
$30,319
Ownership & Operations
Who Operates This Facility
Ozark Riverview Manor
nonprofit
Ownership & Management
Owners
Willow Health Care INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit willowhealthcare.com
Medicare data downloads
Original nursing home datasets
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