Ozark Nursing and Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 21 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in MO · Critically understaffed (RN) · $48,557 in fines · Abuse citation
What this means for your family
While some families report success with the facility's approach to complex dementia behaviors, the recurring reports of poor hygiene and safety lapses are concerning. We strongly recommend that you conduct an unannounced visit to inspect the cleanliness of the rooms and ask specifically about their protocols for resident supervision and the security of personal belongings.
Google Reviews
Google Reviews
21 reviews on Google“Ozark Nursing and Care Center receives highly polarized feedback, with some families praising specific staff members for attentive care while others report severe neglect and safety concerns. Critical issues frequently cited include poor cleanliness, missing personal belongings, and significant lapses in resident supervision, particularly within the memory care unit. Prospective families should be aware of the inconsistent quality of care and the serious allegations regarding hygiene and communication.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Efforts to manage complex dementia behaviors
- Home-like atmosphere
Concerns
- Poor facility cleanliness and hygiene (mentioned by 3 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
- Inadequate supervision and safety lapses (mentioned by 2 reviewers)
- Unresponsive or poor communication from administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure consistent supervision and safety for residents throughout the day and night?
- 2I noticed some concerns regarding facility maintenance; could you walk me through your current housekeeping schedule and how you ensure high standards of hygiene in resident rooms?
- 3How does your team manage the security of personal belongings, and what is your process for tracking items to prevent them from being misplaced?
- 4With your focus on managing complex dementia behaviors, what specific training or specialized activities do you provide to keep residents engaged and comfortable?
- 5What is your standard procedure for communicating updates or concerns to families, and who is the primary point of contact if we have questions about our loved one's care?
- 6How do you handle medication management and urgent medical needs to ensure residents receive timely attention when a physician is not on-site?
Personalized based on this facility's data
Key Review Excerpts
“My mother was hospitalized because of the lack of care she recieved while here (the hospital Hotlined the facility). Memory care side was often left unlocked - my mother got out and made it to another nearby business before she was discovered.”
“My grandmother was here and it was heartbreaking. She had vomited and was left in that shirt for four days. That's disgusting and completely shameful. Her wedding ring disappeared.”
“This facility has researched to try to find new ways on being able to meet her needs to keep her and the other patients safe.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
6
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ozark Nursing and Care Center has significant ongoing problems with families filing multiple complaints, particularly about resident safety and abuse protection, with 14 complaint-triggered deficiencies. The most recurring issues involve abuse/neglect protection, medication management, and nursing staffing requirements. Recent deficiencies in 2024-2025 show these problems persist, including a serious medication error issue without a correction plan, suggesting systemic care quality concerns that warrant careful consideration.
Mar 2, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 22, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 12, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 20, 2025Complaint3
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 12, 2024Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Fine
Jul 30, 2024
$32,911
Payment Denial
Jul 30, 2024
53-day denial
Fine
Mar 6, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Ozark Nursing and Care Center
for profit
Ownership & Management
Owners
Ebg Health Care IV, INC.
Owner · Organization
Gourley, Ewing
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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