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Strong Medicare quality ratings; public reviewers often praise exceptional admissions and concierge support. Still worth an in-person visit.
based on 533 Google reviews
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Oxford Rehabilitation and Healthcare Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional admissions and concierge support and clean, modern, and recently renovated facility. Review the component ratings and current source records before deciding.
Oxford Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the facility's recent renovations, cleanliness, and the exceptional support provided by specific staff members like Tamika James. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, poor food quality, and hygiene issues such as patients being left in soiled linens. Families should be aware that while many have positive rehab experiences, there are recurring reports of neglect and communication failures that warrant careful investigation.
Quality Themes
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Rating Trends
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Distribution · 235 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“Not one time that we have visited was he not sitting in a soiled diaper sitting on soiled linens on his bed.”
“The facility is currently being renovated, and it is beautiful! It is clean and bright and now very modern. The facility has a brand-new rehab gym, dialysis center and a full ADL Suite.”
“My mom and I chose this place and regret it. She was there for a month on November 2025. At first it was very promising. My mom enjoys the staff who were providing the therapy. But in the end with how terrible she was being treated by the aides, she decided to discharge herself.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
7
measures
1
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Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a concerning pattern with complaint-triggered inspections prompting 9 deficiencies, indicating families have filed reports about care concerns. Primary problem areas include quality of care (treatment plans and daily living assistance), medication management and pharmacy services, and food safety and dietary services. While most issues appear corrected, the recurring nature of medication errors, food handling violations, and care planning deficiencies across multiple surveys suggests persistent operational challenges families should investigate further.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Construction Deficiencies
Meet other general requirements.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Oxford Rehabilitation and Healthcare Center
for profit
Marquis Health Services
87 facilities nationwide
Chain avg rating: 3.0/5 · Rank 47 of 80
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
533 reviews from families & visitors
Official Website
Visit oxfordrehabhc.com
Medicare data downloads
Original nursing home datasets
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