Oxford Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise exceptional admissions and concierge support. Still worth an in-person visit.
based on 515 Google reviews
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What this means for your family
This facility has a standout admissions and therapy team, making it a strong candidate for short-term rehab if you can be present to advocate for your loved one. However, the recurring reports of hygiene neglect and poor nursing response times are significant red flags; we strongly recommend visiting during off-hours and weekends to observe the actual level of care provided.
Google Reviews
Google Reviews
515 reviews on Google“Oxford Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the facility's recent renovations, cleanliness, and the exceptional support provided by specific staff members like Tamika James. However, a significant number of reviewers report serious concerns regarding inconsistent nursing care, poor food quality, and hygiene issues such as patients being left in soiled linens. Families should be aware that while many have positive rehab experiences, there are recurring reports of neglect and communication failures that warrant careful investigation.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional admissions and concierge support
- Clean, modern, and recently renovated facility
- Effective physical and occupational therapy programs
- Attentive and professional individual staff members
Concerns
- Poor food quality, cold meals, and dietary restriction errors (mentioned by 12 reviewers)
- Neglect regarding hygiene and incontinence care (mentioned by 6 reviewers)
- Understaffing and slow response times from nursing/aides (mentioned by 7 reviewers)
- Rude or unprofessional behavior from nursing staff (mentioned by 5 reviewers)
- Medication management errors or near-misses (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent renovations to the facility, what specific improvements have been made to the dining experience and meal service quality for residents?
- 2With the facility currently holding a 2-star staffing rating, how do you ensure consistent, timely support for residents who need assistance with daily hygiene and incontinence care?
- 3What protocols are in place to ensure accuracy in medication management and to prevent the types of errors that can occur in a busy clinical setting?
- 4How does your nursing team handle resident requests or call-lights during peak hours to ensure that response times remain prompt?
- 5I noticed the facility has a 4.2-star rating on Google; how do you incorporate feedback from families into your daily operations to address concerns like staff communication?
- 6What does a typical day look like for a resident here in terms of social engagement and activities, and how do you encourage participation?
Personalized based on this facility's data
Key Review Excerpts
“Not one time that we have visited was he not sitting in a soiled diaper sitting on soiled linens on his bed.”
“The facility is currently being renovated, and it is beautiful! It is clean and bright and now very modern. The facility has a brand-new rehab gym, dialysis center and a full ADL Suite.”
“My mom and I chose this place and regret it. She was there for a month on November 2025. At first it was very promising. My mom enjoys the staff who were providing the therapy. But in the end with how terrible she was being treated by the aides, she decided to discharge herself.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with complaint-triggered inspections prompting 9 deficiencies, indicating families have filed reports about care concerns. Primary problem areas include quality of care (treatment plans and daily living assistance), medication management and pharmacy services, and food safety and dietary services. While most issues appear corrected, the recurring nature of medication errors, food handling violations, and care planning deficiencies across multiple surveys suggests persistent operational challenges families should investigate further.
Aug 1, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 11, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 15, 2024Routine20
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Oct 1, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Apr 10, 2024Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 12, 2023Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Oxford Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 47 of 80
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
515 reviews from families & visitors
Official Website
Visit oxfordrehabhc.com
Medicare data downloads
Original nursing home datasets
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