Owen Valley Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 65 Google reviews
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What this means for your family
While the facility is often praised for its clean environment and active memory care programming, the recent, recurring reports of neglect and medication errors are deeply concerning. If you are considering this facility, we strongly recommend conducting unannounced visits during off-hours and weekends to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
65 reviews on Google“Owen Valley Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising the facility for its cleanliness, homey atmosphere, and compassionate staff. However, a significant number of recent reviews raise serious allegations of neglect, including issues with hygiene, medication management, and poor responsiveness to resident needs. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the severe, recurring complaints regarding quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Welcoming and friendly front-desk staff
- Strong rehabilitation and therapy team
- Compassionate end-of-life care
Concerns
- Neglect and poor hygiene (e.g., failure to bathe residents) (mentioned by 3 reviewers)
- Medication management issues and late administration (mentioned by 3 reviewers)
- Unresponsive staff and ignored call lights (mentioned by 3 reviewers)
- General decline in quality of care under new management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 2-star CMS staffing rating, how do you ensure that residents receive timely assistance when using their call lights?
- 2I noticed that medication management is a high priority; could you walk me through your process for ensuring medications are administered on time and accurately?
- 3Some families have expressed concerns regarding hygiene routines; what is your specific process for scheduling and documenting regular bathing and personal care for residents?
- 4I see that you are very active in responding to feedback online; how do you incorporate that family input into your daily operations and staff training?
- 5With your strong reputation for rehabilitation and therapy, how do you balance those intensive services with the daily social and recreational needs of long-term residents?
- 6How does your team coordinate communication with families when there is a change in a resident's medical condition or an urgent health concern?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a resident in the Memory Care Unit for 10 months. Our family was so happy with the love, care and respect that she was given.”
“My dad has been here for a week come tomorrow and they haven’t even washed him yet. A nurse told us “I’ve worked 12 hours and haven’t gotten a break” in response to my dad not getting help for hours.”
“My mother has been at the rehab for almost a year now, at first it was good but has declined considerably, our mother has no teeth or dentures and yet they do not accommodate her nutritionally.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent problems with fire safety systems and emergency preparedness across multiple inspections, with recurring deficiencies in sprinkler systems, fire alarms, and emergency power that appeared in 2023, 2024, and again in December 2024. While all 39 deficiencies have correction dates, the repeated safety issues suggest ongoing challenges with maintaining critical protective systems. Two families filed complaints that led to findings about delayed medical notifications and X-ray service problems.
Feb 23, 2026Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 9, 2024Routine12
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 2, 2024Routine13
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Construction Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 29, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Ownership & Operations
Who Operates This Facility
Owen Valley Rehabilitation and Healthcare Center
nonprofit
Chain Affiliation
Castle Healthcare
9 facilities nationwide
Chain avg rating: 3.0/5 · Rank 1 of 9 (Best)
Ownership & Management
Owners
Putnam County Hospital
Owner · Organization
Davis, Nesanel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Singer, Chaya
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Strimbu, Tina
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit owenvalleyhcr.com
Medicare data downloads
Original nursing home datasets
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