Overlook Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 52 Google reviews

Watch Overlook Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Overlook is highly regarded for its compassionate nursing care and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of potential inconsistencies in dining services and are encouraged to visit during off-hours to observe staffing levels and care quality firsthand.
Google Reviews
Google Reviews
52 reviews on Google“Overlook Nursing and Rehabilitation Center receives high praise for its attentive nursing staff and effective rehabilitation services, with many families reporting that their loved ones felt safe and well-cared for. However, there are significant concerns regarding the consistency of the dining services and isolated but severe reports of poor hygiene and inadequate staffing ratios.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Professional and welcoming intake process
Concerns
- Inconsistent meal accuracy and quality (mentioned by 2 reviewers)
- Understaffing and poor bedside manner (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate the nursing staff is here; how do you ensure that level of personal care remains consistent for every resident?
- 2Since the rehab team has such a great reputation, could you walk us through how a resident's therapy plan is customized to their specific recovery goals?
- 3We want to make sure mealtime is a highlight of the day; what steps are being taken to ensure meal accuracy and variety for the residents?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 5Could you tell us more about the daily activities and social events available to help residents stay engaged with one another?
- 6With the recent inspections, what specific improvements or training programs has the facility implemented to address the recent state violations?
Personalized based on this facility's data
Key Review Excerpts
“My dad has been there 1 week. He gets great care and attention. With his dementia it could be very difficult but the staff approach him with thoughtfulness and professionalism.”
“My Grandmother, Anne, is getting AMAZING care at Overlook Nursing Home and Rehab Center!! She talks about the nurse, Shilo, like she’s a ANGEL!!”
“The attention given to my mother in-law during her stay was above & beyond. The after care follow up was more than expected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Overlook Nursing and Rehabilitation Center shows recurring deficiencies across multiple surveys, with families filing two complaint reports that triggered investigations. The most frequent issues involve care planning and quality standards, fire safety systems, and medication management. While all deficiencies have reported correction dates, problems persist across surveys, particularly with professional care standards appearing in four separate inspections, suggesting ongoing quality concerns.
May 6, 2025Routine20
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 31, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 14, 2024Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Sep 14, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 25, 2023Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Mar 31, 2025
$10,358
Ownership & Operations
Who Operates This Facility
Overlook Nursing and Rehabilitation Center
for profit
Chain Affiliation
Eden Healthcare
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 4 of 7
Ownership & Management
Owners
Gellis, Louis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit overlooknursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Bayberry Commons
1.8 miNursing Home · Pascoag, RI
Crystal Lake Rehabilitation and Care Center
1.8 miNursing Home · Pascoag, RI
Greenville Operations Ri LLC DBA Greenville Skille
8.4 miNursing Home · Greenville, RI
Lydia Taft House
8.4 miNursing Home · Uxbridge, MA
Stillwater Assisted Living and Skilled Nursing Com
9.4 miNursing Home · Greenville, RI