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Nursing HomeMedicaid

Overlook Nursing and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

14 Rock Avenue, Pascoag · Pascoag, RI 02859100 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 52 Google reviews

5
4
3
2
1
Overlook Nursing and Rehabilitation Center Nursing Home in Pascoag, RI — Street View
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What this means for your family

Overlook is highly regarded for its compassionate nursing care and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be aware of potential inconsistencies in dining services and are encouraged to visit during off-hours to observe staffing levels and care quality firsthand.

Google Reviews

Google Reviews

52 reviews on Google
Overlook Nursing and Rehabilitation Center receives high praise for its attentive nursing staff and effective rehabilitation services, with many families reporting that their loved ones felt safe and well-cared for. However, there are significant concerns regarding the consistency of the dining services and isolated but severe reports of poor hygiene and inadequate staffing ratios.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean7.0ActivitiesN/AMedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Attentive and compassionate nursing staff
  • Effective rehabilitation therapy team
  • Clean and well-maintained facility
  • Professional and welcoming intake process

Concerns

  • Inconsistent meal accuracy and quality (mentioned by 2 reviewers)
  • Understaffing and poor bedside manner (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.0'19(2)5.04.9'21(9)4.53.8'23(4)4.84.6'25(9)4.9'26(14)

Distribution · 53 analyzed

5
44
4
5
3
0
2
1
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how compassionate the nursing staff is here; how do you ensure that level of personal care remains consistent for every resident?
  • 2Since the rehab team has such a great reputation, could you walk us through how a resident's therapy plan is customized to their specific recovery goals?
  • 3We want to make sure mealtime is a highlight of the day; what steps are being taken to ensure meal accuracy and variety for the residents?
  • 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
  • 5Could you tell us more about the daily activities and social events available to help residents stay engaged with one another?
  • 6With the recent inspections, what specific improvements or training programs has the facility implemented to address the recent state violations?

Personalized based on this facility's data


Key Review Excerpts

My dad has been there 1 week. He gets great care and attention. With his dementia it could be very difficult but the staff approach him with thoughtfulness and professionalism.

Memory care family member · 2024★★★★★

My Grandmother, Anne, is getting AMAZING care at Overlook Nursing Home and Rehab Center!! She talks about the nurse, Shilo, like she’s a ANGEL!!

Long-term resident's family · 2022★★★★★

The attention given to my mother in-law during her stay was above & beyond. The after care follow up was more than expected.

Long-term resident's family · 2026★★★★★
Source: 52 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.67hrs
89%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
27%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility26.6%
Worse than Avg
Here
26.6%
US
15.5%
RI
22.8%
Providence
23.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
12.1%
RI
15.7%
Providence
12.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.9%
Worse than Avg
Here
22.9%
US
14.4%
RI
19.7%
Providence
18.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
RI
93.7%
Providence
93.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.7%
Better than Avg
Here
16.7%
US
19.4%
RI
22.6%
Providence
21.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.9%
Better than Avg
Here
14.9%
US
19.5%
RI
16.7%
Providence
16.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility88.4%
Better than Avg
Here
88.4%
US
81.8%
RI
77.9%
Providence
75.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility76.3%
Worse than Avg
Here
76.3%
US
79.8%
RI
78.2%
Providence
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
RI
2.0%
Providence
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Well above state avg (8.7)
2 complaint-triggered
$10,358 in fines

Overlook Nursing and Rehabilitation Center shows recurring deficiencies across multiple surveys, with families filing two complaint reports that triggered investigations. The most frequent issues involve care planning and quality standards, fire safety systems, and medication management. While all deficiencies have reported correction dates, problems persist across surveys, particularly with professional care standards appearing in four separate inspections, suggesting ongoing quality concerns.

May 6, 2025Routine
20
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0225Potential for harm · WidespreadCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 31, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jun 14, 2024Routine
7
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Sep 14, 2023Complaint
1
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

May 25, 2023Routine
8
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Mar 31, 2025

$10,358

Ownership & Operations

Who Operates This Facility

Owner / Operator

Overlook Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Eden Healthcare

Chain Size

7 facilities nationwide

Chain avg rating: 2.7/5 · Rank 4 of 7

Ownership & Management

Owners

Gellis, Louis

Owner

100%

Key personnel

Bannon, JanetW-2 Managing EmployeeGellis, LouisOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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