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Nursing HomeMedicaid Investigative

Overland Terrace Healthcare & Wellness Centre, Lp

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3515 Overland Avenue, Palms · Los Angeles, CA 9003487 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 70 Google reviews

5
4
3
2
1
Overland Terrace Healthcare & Wellness Centre, Lp Nursing Home in Los Angeles, CA — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Above-median deficiencies (14 vs median 13.0)

Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Chain outperformer · No penalties on record

Source: Medicare data

What this means for your family

This facility shows a clear upward trend in quality, with recent families highly praising the administration and the warmth of the nursing staff. However, you should specifically inquire about staffing levels during night and weekend shifts, as some residents have experienced long delays in response to call buttons.

Google Reviews

Google Reviews

70 reviews on Google
Families considering Overland Terrace can expect a facility that has undergone significant recent improvements, with many recent reviewers praising the compassionate nursing staff and the helpfulness of the administration. However, historical reviews and some recent feedback highlight serious concerns regarding understaffing and delayed response times to call buttons.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean7.0Activities9.0Meds1.0Memory9.0Comms6.0ValueN/A

Strengths

  • Compassionate and professional nursing staff
  • Kind and accessible administration
  • Effective rehabilitation services
  • Clean and well-maintained environment

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Inconsistent communication regarding medical emergencies (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'19(5)'21(4)'23(11)'25(16)'26(2)

Distribution · 72 analyzed

5
52
4
4
3
0
2
1
1
15

How They Respond to Reviews

23%response rate
Generic

The owner uses highly repetitive, template-based responses that rely on pre-written phrases like 'appreciate your positive review.' While they occasionally mention the facility name, they rarely reference specific details or names mentioned in the text of the reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the kindness of your administration and nursing staff; how do you foster that culture of compassion among the team?
  • 2Can you walk us through the specific protocols your team follows to ensure medication is administered accurately and on schedule?
  • 3In the event of a medical emergency, what is the specific communication process to ensure the family is notified immediately?
  • 4How does the facility manage call bell response times to ensure residents receive timely assistance throughout the day?
  • 5What kind of daily activities or social programs do you have planned to keep residents engaged and active?
  • 6We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?

Personalized based on this facility's data


Key Review Excerpts

The nurses took great care of my grandparents, the memory specialist communicated clearly and consistently, and everyone was wonderful to be work with during a stressful time for our family.

Long-term resident's family · 2026★★★★★

My mothers memory has been fading, but ever since she came to overland I’ve noticed when Bob comes to play music on Thursday he begins to tap her feet and snap her fingers when he plays “can’t help falling in love” it made me very emotional

Memory care family member · 2025★★★★★

The only thing preventing the 5 stars is that the place is understaffed :( one of my family members is residing here and has said it takes longer than an hour to get someone to respond to the call button

Long-term resident's family · 2024★★★★
Source: 70 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.0%
Better than Avg
Here
5.0%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
15.4%
CA
11.6%
Los angeles
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility10.2%
Worse than Avg
Here
10.2%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (15.4)
19 complaint-triggered

This facility has serious concerns with 90 deficiencies across 16 surveys, including multiple family complaints about neglect and abuse. The most problematic areas are resident safety and accident prevention, fire safety systems, and nutrition/dietary services. Recent complaint investigations found issues with behavioral health care and medical record protection. While all violations show correction dates, the pattern of repeated safety deficiencies and abuse-related complaints spanning multiple years warrants careful consideration before placing a loved one here.

Dec 19, 2025Complaint
1
0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Mar 6, 2025Routine
19
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Mar 6, 2025Complaint
1
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jan 16, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 14, 2025Complaint
2
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Jan 2, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Overland Terrace Healthcare & Wellness Centre, Lp

Organization Type

for profit

Chain Affiliation

Chain Name

Corporate Interface Services

Chain Size

41 facilities nationwide

Chain avg rating: 2.2/5 · Rank 4 of 16

Ownership & Management

Key personnel

Lipman, NossonW-2 Managing EmployeeCorporate Interface Services LLCManagerGoldleaf Twelve Gp LLCGeneral Partnership InterestRechnitz, ShlomoLimited Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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