Overland Terrace Healthcare & Wellness Centre, Lp
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (14 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Chain outperformer · No penalties on record
What this means for your family
This facility shows a clear upward trend in quality, with recent families highly praising the administration and the warmth of the nursing staff. However, you should specifically inquire about staffing levels during night and weekend shifts, as some residents have experienced long delays in response to call buttons.
Google Reviews
Google Reviews
70 reviews on Google“Families considering Overland Terrace can expect a facility that has undergone significant recent improvements, with many recent reviewers praising the compassionate nursing staff and the helpfulness of the administration. However, historical reviews and some recent feedback highlight serious concerns regarding understaffing and delayed response times to call buttons.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Kind and accessible administration
- Effective rehabilitation services
- Clean and well-maintained environment
Concerns
- Understaffing leading to slow response times (mentioned by 2 reviewers)
- Inconsistent communication regarding medical emergencies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
The owner uses highly repetitive, template-based responses that rely on pre-written phrases like 'appreciate your positive review.' While they occasionally mention the facility name, they rarely reference specific details or names mentioned in the text of the reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your administration and nursing staff; how do you foster that culture of compassion among the team?
- 2Can you walk us through the specific protocols your team follows to ensure medication is administered accurately and on schedule?
- 3In the event of a medical emergency, what is the specific communication process to ensure the family is notified immediately?
- 4How does the facility manage call bell response times to ensure residents receive timely assistance throughout the day?
- 5What kind of daily activities or social programs do you have planned to keep residents engaged and active?
- 6We noticed the facility is very well-maintained; how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“The nurses took great care of my grandparents, the memory specialist communicated clearly and consistently, and everyone was wonderful to be work with during a stressful time for our family.”
“My mothers memory has been fading, but ever since she came to overland I’ve noticed when Bob comes to play music on Thursday he begins to tap her feet and snap her fingers when he plays “can’t help falling in love” it made me very emotional”
“The only thing preventing the 5 stars is that the place is understaffed :( one of my family members is residing here and has said it takes longer than an hour to get someone to respond to the call button”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with 90 deficiencies across 16 surveys, including multiple family complaints about neglect and abuse. The most problematic areas are resident safety and accident prevention, fire safety systems, and nutrition/dietary services. Recent complaint investigations found issues with behavioral health care and medical record protection. While all violations show correction dates, the pattern of repeated safety deficiencies and abuse-related complaints spanning multiple years warrants careful consideration before placing a loved one here.
Dec 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Mar 6, 2025Routine19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 16, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 14, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Overland Terrace Healthcare & Wellness Centre, Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Chain avg rating: 2.2/5 · Rank 4 of 16
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit cvsouthnc.com
Medicare data downloads
Original nursing home datasets
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