Cheviot Hills Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Bottom 25% in CA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in WINDSOR chain · $70,421 in fines
What this means for your family
This facility presents significant risks due to multiple reports of medical neglect and serious staff misconduct. While the cleanliness and administrative staff receive some praise, the recurring themes of poor communication and failure to respond to emergencies are critical red flags that require immediate investigation during any tour.
Google Reviews
Google Reviews
28 reviews on Google“Families considering Cheviot Hills Post Acute should be aware of significant concerns regarding patient neglect, medical mismanagement, and serious allegations of staff misconduct. While some reviewers praise the administrative staff and the cleanliness of the facility, multiple reports of inadequate response to medical emergencies and poor communication with families suggest a high-risk environment.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive admissions staff
- Convenient location near major hospitals
- Effective physical therapy services
Concerns
- Allegations of patient neglect and medical mismanagement (mentioned by 3 reviewers)
- Difficulty communicating with the facility or reaching family members (mentioned by 2 reviewers)
- Unprofessional or rude behavior by nursing staff/CNAs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
The owner uses highly standardized, template-based responses that follow a predictable structure. While they acknowledge the reviewer by name, they fail to address specific allegations regarding cleanliness or staffing, instead relying on a scripted pivot to private communication.
Questions for Your Tour
- 1It's great to see how clean and well-maintained the facility looks; what steps do you take to ensure this level of cleanliness is maintained daily?
- 2Since we want to stay closely connected to our loved one, what is your preferred process for keeping family members updated on any changes in their condition?
- 3Can you walk us through your specific protocols for medication management to ensure everything is administered accurately and on schedule?
- 4What kind of daily activities or social events do you have planned to keep residents engaged and active?
- 5In the event of a medical emergency or a sudden change in health during the night, how does the nursing team respond and how are we notified?
- 6We'd love to hear more about the dining experience—how do you plan menus to ensure the food is both nutritious and enjoyable for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The hardest decision was to put my mom in a nursing home. But the administration Gil and admission Adrian made it the best decision EVER we made for my mother.”
“My grandmother was here a few months. All the nurses and staff were very nice and attentive. Stephanie in admissions is the best!”
“They called a private ambulance company instead of 911 when she was having seizures. They didn't recognize the seriousness of her situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of repeated problems, particularly families filing complaint-triggered deficiencies (31 total). Care planning and assessment issues appear frequently across multiple years, along with ongoing concerns about safety hazards, nursing staff competency, and medication management. While deficiencies are technically corrected, the recurring nature of similar problems in core care areas like resident assessment, daily care assistance, and facility safety suggests systemic issues that persist over time.
Mar 5, 2026Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 20, 2026Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Jan 14, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Dec 18, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 10, 2025Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
May 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jun 10, 2025
$51,613
Ownership & Operations
Who Operates This Facility
Cheviot Hills Post Acute
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 19 of 19 (Worst)
Ownership & Management
Owners
Antelope Holdings I, LLC
Owner · Organization
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit windsorcheviothills.com
Medicare data downloads
Original nursing home datasets
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