Our Lady of Prompt Succor Nursing Facility
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 14 Google reviews

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What this means for your family
While the facility is frequently praised for its cleanliness and compassionate care, the reports of neglect and dismissive staff are serious red flags. When touring, we strongly recommend observing staff interactions with residents during unannounced visits and asking specifically about their protocols for addressing hygiene and urgent patient needs.
Google Reviews
Google Reviews
14 reviews on Google“Our Lady of Prompt Succor Nursing Facility receives polarized feedback, with some residents and families praising the compassionate staff and clean environment, while others report serious concerns regarding neglect and unprofessional behavior. While recent positive reviews highlight attentive care, older reports and external observations raise significant questions about the facility's culture and responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Responsive to resident comfort requests
Concerns
- Neglect and lack of urgency in patient care (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed some families have mentioned how clean and well-maintained the facility is; what specific cleaning protocols do you have in place to keep the resident areas so tidy?
- 2How does the nursing team ensure that resident comfort requests are addressed quickly, especially during the night shifts?
- 3What is the process for keeping family members updated on changes in a resident's health or daily well-being?
- 4Could you tell me more about the dining experience and how much input residents have regarding their meal options?
- 5In the event of a sudden medical emergency or a change in condition, what are the immediate steps the staff takes to ensure the resident is cared for?
- 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“If I had known how well I’d be treated and how happy I’d be here, I would have moved a lot sooner! Every day I am amazed at something or someone!”
“My Mom LOVES it here! She’s always raving about the staff and how they serve with compassionate & loving hearts.”
“During my time there I noticed how clean and well kept the facility was. There was always someone cleaning the inside of the facility every time I was there and all the residents rooms were well kept.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing issues with care planning and medication management that persist across multiple years, with families filing complaints about dementia care and communication failures. The most frequent problems involve resident assessments and care plans (appearing in 2022, 2023, and 2025) and medication labeling issues (2022 and 2025). While all deficiencies show correction dates, the recurring patterns in core care areas suggest systemic challenges that warrant careful consideration during your visit.
Feb 25, 2026Routine8
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Jan 8, 2025Routine16
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 13, 2024Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Dec 6, 2023Routine14
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 31, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Dec 7, 2022Routine4
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Our Lady of Prompt Succor Nursing Facility
for profit
Chain Affiliation
Rightcare Health Services
13 facilities nationwide
Chain avg rating: 2.6/5 · Rank 2 of 13 (Best)
Ownership & Management
Owners
Abington Family Holdings LLC
Owner · Organization
B & J Limited Partnership
Owner · Organization
Healthcare Advisory LLC
Owner · Organization
Jsss-Snf LLC
Owner · Organization
Opelousashpops, LLC
Owner · Organization
Shm Opelousas Pfu LLC
Owner · Organization
The Vernice C Wright Irrevocable Trust
Owner · Organization
Jones, Calvin
Owner
Stevens, Vikki
Owner
Srb Investments, LLC
Owner (parent company) · Organization
Broussard, Scott
Owner (parent company)
Davis, John
Owner (parent company)
Davis, Michael
Owner (parent company)
Davis, Thomas
Owner (parent company)
Stevens, Vikki
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit promptsuccor.com
Medicare data downloads
Original nursing home datasets
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