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Nursing HomeMedicaid Investigative

Our Lady of Consolation Nursing and Rehab Care Ctr

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

111 Beach Drive, West Islip, NY 11795450 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.1/5

based on 56 Google reviews

5
4
3
2
1
Our Lady of Consolation Nursing and Rehab Care Ctr Nursing Home in West Islip, NY — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)

Below average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While the rehabilitation therapy team is frequently praised, the facility has a recurring pattern of severe understaffing and neglect that has led to life-threatening outcomes for some residents. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as response times for basic needs like toileting and call bells are frequently reported as dangerously slow.

Google Reviews

Google Reviews

56 reviews on Google
Our Lady of Consolation Nursing and Rehab Care Center receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while a significant number of reviewers report severe neglect and dangerous understaffing. Multiple families have documented traumatic experiences involving untreated infections, falls, and delayed responses to call bells, leading to serious health complications for their loved ones. Prospective families should be aware of the stark contrast between the positive rehab outcomes reported by some and the recurring reports of systemic neglect.

Quality Themes

Tap a score for details
Food6.0Staff3.0Clean7.0Activities8.0Meds2.0Memory2.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy teams
  • Clean and well-maintained facility environment
  • Select compassionate and attentive individual nurses and aides

Concerns

  • Chronic understaffing leading to long wait times for assistance (mentioned by 12 reviewers)
  • Neglect resulting in severe infections, bedsores, or falls (mentioned by 10 reviewers)
  • Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
  • Poor communication regarding patient medical status and records (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'15(2)'17(2)'19(3)'21(5)'23(9)'25(13)'26(2)

Distribution · 58 analyzed

5
11
4
4
3
2
2
4
1
37

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since your therapy teams are highly regarded, how do you work with families to set specific goals for physical and occupational therapy progress?
  • 2What specific protocols do you have in place to ensure medication management is handled accurately and consistently for every resident?
  • 3How do you ensure that communication between the nursing staff and family members remains frequent and clear regarding changes in a resident's medical status?
  • 4With the facility being quite large, what steps are taken to ensure that residents receive timely assistance with their daily needs and call bells?
  • 5What specific training and support do you provide to your staff to maintain a high standard of professional and compassionate care?
  • 6Can you tell me more about the specialized programming and safety measures available for residents in your memory care unit?

Personalized based on this facility's data


Key Review Excerpts

The rehab team is incredible but everything else is not. The bad nurses and CNA’s out number the good.

Rehab patient family member · 2025☆☆☆☆

I was pleasantly surprised by the care my son received at Our Lady of Consolation. He was treated with genuine kindness and dignity.

Long-term resident's family · 2025★★★★

They just don't have enough hands to get to everyone in a timely manner.

Family member · 2023☆☆☆☆
Source: 56 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.07hrs
OK
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
23%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
NY
18.9%
Suffolk
32.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
NY
91.3%
Suffolk
92.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
15.3%
NY
13.8%
Suffolk
12.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.9%
Worse than Avg
Here
18.9%
US
14.4%
NY
14.8%
Suffolk
13.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.4%
NY
20.2%
Suffolk
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
95.5%
NY
95.3%
Suffolk
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
NY
77.0%
Suffolk
82.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.7%
NY
78.8%
Suffolk
84.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
NY
1.2%
Suffolk
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Well above state avg (7.6)
4 complaint-triggered

Our Lady of Consolation has 35 deficiencies across four surveys, with one family complaint triggering an inspection regarding physician oversight. Recurring issues involve fire safety systems, care planning and assessments, and food service operations. While all deficiencies show correction dates, problems persist across multiple surveys in fire safety maintenance and care coordination, suggesting ongoing operational challenges families should investigate further during visits.

Mar 11, 2026Complaint
3
0609Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Jul 2, 2025Routine
15
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Jul 2, 2025Complaint
1
0710Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

Apr 12, 2024Routine
9
0813Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0915Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0364Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install properly constructed windows in hallway walls or doors.

Jul 13, 2023Routine
1
0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Mar 18, 2022Routine
9
0232Potential for harm · WidespreadCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0915Potential for harm · Pattern

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Our Lady of Consolation Nursing and Rehab Care Ctr

Organization Type

nonprofit

Ownership & Management

Key personnel

Ryan, JamesW-2 Managing EmployeeCeliberti, DouglasOfficer / DirectorChristman, ThomasOfficer / DirectorDagher, PeterOfficer / DirectorHaight, JohnOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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