Our Lady of Consolation Nursing and Rehab Care Ctr
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 56 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
Below average in NY · Meets national RN staffing standard · Above average staffing · No penalties on record
What this means for your family
While the rehabilitation therapy team is frequently praised, the facility has a recurring pattern of severe understaffing and neglect that has led to life-threatening outcomes for some residents. If you choose this facility, you must be prepared to be a constant, daily advocate for your loved one, as response times for basic needs like toileting and call bells are frequently reported as dangerously slow.
Google Reviews
Google Reviews
56 reviews on Google“Our Lady of Consolation Nursing and Rehab Care Center receives highly polarized feedback, with some families praising the rehabilitation therapy and individual staff members, while a significant number of reviewers report severe neglect and dangerous understaffing. Multiple families have documented traumatic experiences involving untreated infections, falls, and delayed responses to call bells, leading to serious health complications for their loved ones. Prospective families should be aware of the stark contrast between the positive rehab outcomes reported by some and the recurring reports of systemic neglect.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Clean and well-maintained facility environment
- Select compassionate and attentive individual nurses and aides
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 12 reviewers)
- Neglect resulting in severe infections, bedsores, or falls (mentioned by 10 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 8 reviewers)
- Poor communication regarding patient medical status and records (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Since your therapy teams are highly regarded, how do you work with families to set specific goals for physical and occupational therapy progress?
- 2What specific protocols do you have in place to ensure medication management is handled accurately and consistently for every resident?
- 3How do you ensure that communication between the nursing staff and family members remains frequent and clear regarding changes in a resident's medical status?
- 4With the facility being quite large, what steps are taken to ensure that residents receive timely assistance with their daily needs and call bells?
- 5What specific training and support do you provide to your staff to maintain a high standard of professional and compassionate care?
- 6Can you tell me more about the specialized programming and safety measures available for residents in your memory care unit?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team is incredible but everything else is not. The bad nurses and CNA’s out number the good.”
“I was pleasantly surprised by the care my son received at Our Lady of Consolation. He was treated with genuine kindness and dignity.”
“They just don't have enough hands to get to everyone in a timely manner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Our Lady of Consolation has 35 deficiencies across four surveys, with one family complaint triggering an inspection regarding physician oversight. Recurring issues involve fire safety systems, care planning and assessments, and food service operations. While all deficiencies show correction dates, problems persist across multiple surveys in fire safety maintenance and care coordination, suggesting ongoing operational challenges families should investigate further during visits.
Mar 11, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 2, 2025Routine15
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jul 2, 2025Complaint1
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Apr 12, 2024Routine9
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Jul 13, 2023Routine1
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Mar 18, 2022Routine9
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Our Lady of Consolation Nursing and Rehab Care Ctr
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit olc.chsli.org
Medicare data downloads
Original nursing home datasets
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