East Neck Nursing & Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 228 Google reviews
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What this means for your family
This facility offers a highly effective rehabilitation program and a very dedicated wound care team, making it a strong candidate for short-term recovery. However, the recurring reports of slow response times to call bells and poor food quality are significant red flags. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before committing.
Google Reviews
Google Reviews
228 reviews on Google“East Neck Nursing & Rehabilitation Center receives highly polarized feedback, with many families praising the facility for its cleanliness and the dedication of specific staff members like the wound care team and physical therapists. However, a significant number of reviewers report severe concerns regarding neglect, long wait times for call bells, and poor communication from administration. While some families feel their loved ones received life-changing rehabilitation, others describe the environment as understaffed and unresponsive to basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and attentive physical therapy department
- Clean, well-maintained, and odor-free facility
- Compassionate and proactive wound care nursing
- Welcoming and professional reception staff
Concerns
- Excessive wait times for call bells and basic assistance (mentioned by 12 reviewers)
- Understaffing leading to neglect of hygiene and feeding (mentioned by 9 reviewers)
- Poor communication and lack of follow-up from administration (mentioned by 7 reviewers)
- Low-quality, unappealing, or nutritionally inadequate food (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 209 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the physical therapy department's strong reputation, how do you integrate those services into the daily routine for residents who need ongoing rehabilitation?
- 2I noticed some feedback regarding response times for call bells; could you explain the current system for prioritizing and tracking staff response to resident requests?
- 3How does the facility ensure that residents receive consistent support with daily hygiene and mealtime assistance throughout all shifts?
- 4What steps is the administration taking to improve the quality and nutritional variety of the dining program to better meet resident preferences?
- 5Since communication is a top priority for our family, what is the standard protocol for keeping us updated on changes in care or medical status?
- 6How does the nursing team coordinate with the wound care specialists to ensure proactive treatment and consistent monitoring for residents?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT staff were amazing and attentive. The nurses and can were kind and caring . I can not say enough about the whole staff . The facility is clean, well staffed, informed and helpful.”
“My dads wound care nurse Jeanette at East Neck Nursing & Rehabilitation Center is exceptional. She has a wonderful disposition. Warm, caring and compassionate. Great sense of humor too.”
“My mom has been at East Neck for over a year now. The staff on the Watson unit and the Recreation staff as well! Thank you to Administration for reaching out which in turn helps all the patients on the unit!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 9 complaints leading to deficiencies, signaling ongoing concerns about care quality and resident rights. The facility has recurring issues with basic nursing care (including respiratory care, wound prevention, and daily living assistance), care planning, and safety measures. While all deficiencies show correction dates, some problems like respiratory care and accident prevention have repeated across multiple surveys, suggesting persistent challenges in maintaining consistent quality standards.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nov 19, 2025Routine7
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Nov 19, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 8, 2024Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2024Complaint6
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Dec 16, 2022Routine8
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
East Neck Nursing & Rehabilitation Center
for profit
Chain Affiliation
Cassena Care
13 facilities nationwide
Chain avg rating: 3.7/5 · Rank 9 of 15
Ownership & Management
Owners
Banger, Lisa
Owner
Carillo, Joseph
Owner
Carillo, Robert
Owner
Debenedictis, Pasquale
Owner
Ostreicher, Dvora
Owner
Solovey, Alex
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
228 reviews from families & visitors
Official Website
Visit ennrc.com
Medicare data downloads
Original nursing home datasets
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