Orchard Grove Residences
Families consistently rate this highly — reviewers highlight attentive and loving care staff. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
This facility offers a beautiful, peaceful environment that many families find comforting for their loved ones. However, because recent reviews indicate significant issues with staffing shortages and medication delays, you should specifically ask management about their current staffing ratios and how they ensure timely medication administration.
Google Reviews
Google Reviews
11 reviews on Google“Orchard Grove Residences is highly regarded by many families for its beautiful environment and the loving, attentive nature of its staff. However, recent feedback indicates a decline in service quality, specifically regarding staffing shortages, delayed medication, and unreturned administrative communications.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and loving care staff
- Beautiful and clean environment
- Large, well-maintained resident rooms
- Pleasant community atmosphere
Concerns
- Declining staffing levels and long wait times for assistance
- Inconsistency in meal quality and medication timing
- Poor administrative responsiveness to family inquiries
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a beautiful and clean environment here, how do you ensure the resident rooms stay well-maintained and personalized for new arrivals?
- 2We've heard wonderful things about the loving care your staff provides; how do you ensure that level of attention remains consistent for every resident throughout the day?
- 3Could you walk us through the daily dining schedule and how you ensure meal quality and nutritional variety stay high for everyone?
- 4What specific protocols are in place to ensure medication is administered accurately and precisely on schedule?
- 5How does the administration stay in touch with families to provide regular updates on their loved ones' well-being?
- 6In the event of a medical emergency after hours, what is the immediate process for getting care to a resident?
Personalized based on this facility's data
Key Review Excerpts
“My mom received excellent and loving care while at Orchard Grove. She enjoyed watching the deer and the birds from her window. There was a nice community atmosphere.”
“Orchard Grove is a perfect "in-between stop". When you need a little more than some Assisted Living places provide, but you need don't need full skilled nursing. The resident rooms are quite large compared to some places and come with some furnishings provided if you like.”
“My mother was a resident here for approximately 2-3 years. At first it was fine. Well staffed, caring aides. However, as time went on most of the amenities mentioned in their info pack never materialized. Staff grew smaller, long wait for assistance, meal quality dropped, meds were late.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
18 violations from 5 inspections
Nov 19, 2025Complaint13Report
Food service
Admission standards
Environmental standards
Resident services
Resident services
Disaster and emergency planning
Admission standards
Environmental standards
Operating certificates
Personnel
Food service
Resident services
Disaster and emergency planning
Sep 24, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 4, 2025Complaint
Admission standards
Jan 27, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 27, 2024Routine
Admission standards
Admission and retention standards
Records and reports
Resident services
Ownership & Operations
Who Operates This Facility
The Gerry Homes
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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