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Nursing Home

Orchard Creek Skilled Nursing

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

9731 East Cherry Bend Road, Traverse City, MI 4968422 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 57 Google reviews

5
4
3
2
1
Orchard Creek Skilled Nursing Nursing Home in Traverse City, MI — Street View
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What this means for your family

Orchard Creek is highly recommended for its clean environment and compassionate, professional staff, particularly for rehabilitation. Because the facility is in high demand, families should contact them early to inquire about the waiting list process.

Google Reviews

Google Reviews

57 reviews analyzed
Orchard Creek Skilled Nursing is consistently praised for its clean, beautiful facility and compassionate, attentive staff. Families frequently highlight the high quality of rehabilitation services and the facility's ability to provide supportive care through transitions, including hospice. While the facility is highly regarded, prospective families should be aware that demand is high, often resulting in a waiting list.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms9.0Value8.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility
  • High-quality rehabilitation services
  • Beautiful, scenic location with trail access

Concerns

  • Long waiting list for admission (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(33)'21(8)'23(2)'25(2)'26(6)

Distribution

5
39
4
9
3
3
2
1
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's intimate size of 22 residents, how do you foster a sense of community and daily engagement for those who might not participate in group activities?
  • 2I noticed your staffing rating is excellent; how does that high level of staffing translate into the personalized care my loved one will receive on a day-to-day basis?
  • 3With the recent health inspection results in mind, what specific steps or quality improvement initiatives has the leadership team implemented to address those findings?
  • 4Since you are located in such a beautiful, scenic area, what opportunities are there for residents to safely enjoy the outdoor grounds and nearby trails?
  • 5I understand that demand for your care is quite high; could you explain the current status of your waiting list and how you prioritize admissions when a spot becomes available?
  • 6How does your nursing team coordinate with local medical providers to ensure seamless care, especially if a resident requires urgent attention or a change in their health status?

Personalized based on this facility's data


Key Review Excerpts

The nurses and employees are compassionate, well trained and outstanding at caring for our elderly. The property is very clean, they allow the residents a great amount of freedom to set up their rooms.

Family member · 2023★★★★★

Fantastic group of people. My mother was there for rehabilitation. She loved the staff, my interactions with them were great and I had no issues getting information or explanation when I needed.

Rehab patient's child · 2026★★★★★

I just spent 19 days at oc rehab. Wonderful,kind,capable, plentiful nursing and therapy staff. Can't say enough.

Rehab patient · 2021★★★★★
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.24hrs
OK
Registered nurses for medical care
Total Nursing
5.24hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
5/ 5
Better Than Avg

3

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.7%
MI
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.8%
Better than Avg
Here
90.8%
US
81.8%
MI
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (9.8)
1 complaint-triggered

Orchard Creek has concerning patterns with 36 deficiencies across three recent surveys, including a complaint-triggered safety issue where families reported concerns. The facility repeatedly struggles with fire safety systems, medication management, and abuse prevention policies, with many of the same problems recurring across multiple inspections. While all deficiencies show correction dates, the persistent nature of safety and medication issues suggests ongoing operational challenges that families should investigate thoroughly.

Sep 4, 2025Routine
14
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838ModerateCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0271ModerateCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321ModerateCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0943MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Oct 2, 2024Routine
5
0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Oct 25, 2023Complaint
1
0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 25, 2023Routine
16
0025ModerateCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0030ModerateCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0521Moderate

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0578ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Moderate

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0753ModerateCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0363MinorCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0925MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0607MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0838MinorCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Federal Penalties

Payment Denial

Sep 4, 2025

8-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Orchard Creek Skilled Nursing

Organization Type

for profit

Ownership & Management

Owners

Orchard Creek Health Care INC

Owner · Organization

100%

Meyer, Richard

Owner (parent company)

100%

Key personnel

Chilcote, DaleManager
Source: Medicare provider data

Contact

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References & Resources

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