Grand Traverse Pavilions
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 26 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (23 vs median 8.0)
Below average in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $148,763 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for patients needing specialized physical or aquatic therapy, as the rehabilitation staff receives exceptional praise. However, families should closely monitor the quality of meals and verify that call button response times are adequate, as some residents have experienced delays in care.
Google Reviews
Google Reviews
26 reviews on Google“Families seeking rehabilitation services will find highly praised physical and aquatic therapy programs that effectively aid recovery from surgeries and strokes. However, significant concerns exist regarding inconsistent staffing levels and food quality, with some reviewers describing the dining as poor and lacking variety.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and aquatic therapy staff
- Compassionate long-term care and hospice support
- Clean and well-maintained patient rooms
- Engaging wellness programs and water classes
Concerns
- Inconsistent staffing and slow response to call buttons (mentioned by 2 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 2 reviewers)
- Staffing shortages affecting care delivery (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high staffing rating, how do you ensure that the caregivers have enough time to build meaningful, personal connections with each resident?
- 2I noticed the facility has been working on addressing recent state inspection findings; what specific steps are being taken right now to improve health and safety protocols?
- 3How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
- 4What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 5Since the facility is quite large with 240 residents, how do you ensure that each person's individual care plan is closely monitored and updated?
- 6What is the process for communicating important updates or changes in care status to family members?
Personalized based on this facility's data
Key Review Excerpts
“After my hip replacermet I was referred to the Pavilions for therapy. I finished aquatic and land therapy today and could not be happier.”
“The personal love and care for my mom was amazing!! I couldn’t have asked for more care and concern from the caregivers and hospice team at the Pavilions.”
“My dad spent 3 weeks in the rehab ward of the Pavilions. I couldn’t have asked for better care for my father. The staff was considerate, helpful, used all safety precautions, treated my dad with dignity and the physical therapists were fantastic!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Grand Traverse Pavilions has a concerning pattern of deficiencies with families filing multiple complaints that triggered investigations. The facility struggles most with resident rights, quality care delivery, and medication management, with repeated issues spanning multiple surveys. While all deficiencies show correction dates, problems persist across time periods, particularly around protecting residents from abuse and providing appropriate treatment according to care plans.
Feb 24, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Oct 15, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 12, 2025Routine27
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Mar 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 9, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 12, 2025
$77,620
Payment Denial
Jun 12, 2025
25-day denial
Fine
Sep 19, 2024
$29,348
Payment Denial
Sep 19, 2024
19-day denial
Ownership & Operations
Who Operates This Facility
Grand Traverse Pavilions
government
Ownership & Management
Owners
County of Grand Traverse
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit gtpavilions.org
Medicare data downloads
Original nursing home datasets
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