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Nursing HomeMedicaid Investigative

Grand Traverse Pavilions

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1000 Pavilions Circle, Traverse City, MI 49684240 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 26 Google reviews

5
4
3
2
1
Grand Traverse Pavilions Nursing Home in Traverse City, MI — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (23 vs median 8.0)

Below average in MI · Meets national RN staffing standard · Above recommended total nurse staffing · Low staff turnover (stable workforce) · $148,763 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is an excellent choice for patients needing specialized physical or aquatic therapy, as the rehabilitation staff receives exceptional praise. However, families should closely monitor the quality of meals and verify that call button response times are adequate, as some residents have experienced delays in care.

Google Reviews

Google Reviews

26 reviews on Google
Families seeking rehabilitation services will find highly praised physical and aquatic therapy programs that effectively aid recovery from surgeries and strokes. However, significant concerns exist regarding inconsistent staffing levels and food quality, with some reviewers describing the dining as poor and lacking variety.

Quality Themes

Tap a score for details
Food2.0Staff7.0Clean8.0Activities9.0MedsN/AMemoryN/AComms3.0Value4.0

Strengths

  • Excellent physical and aquatic therapy staff
  • Compassionate long-term care and hospice support
  • Clean and well-maintained patient rooms
  • Engaging wellness programs and water classes

Concerns

  • Inconsistent staffing and slow response to call buttons (mentioned by 2 reviewers)
  • Poor food quality and lack of nutritional variety (mentioned by 2 reviewers)
  • Staffing shortages affecting care delivery (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'18(1)'20(1)'22(1)'24(3)'26(5)

Distribution · 26 analyzed

5
15
4
3
3
1
2
1
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a high staffing rating, how do you ensure that the caregivers have enough time to build meaningful, personal connections with each resident?
  • 2I noticed the facility has been working on addressing recent state inspection findings; what specific steps are being taken right now to improve health and safety protocols?
  • 3How does the nursing team manage medical emergencies or sudden changes in a resident's condition during the overnight hours?
  • 4What kind of daily activities or social outings are available to help residents stay engaged with the community?
  • 5Since the facility is quite large with 240 residents, how do you ensure that each person's individual care plan is closely monitored and updated?
  • 6What is the process for communicating important updates or changes in care status to family members?

Personalized based on this facility's data


Key Review Excerpts

After my hip replacermet I was referred to the Pavilions for therapy. I finished aquatic and land therapy today and could not be happier.

Rehab patient · 2026★★★★★

The personal love and care for my mom was amazing!! I couldn’t have asked for more care and concern from the caregivers and hospice team at the Pavilions.

Long-term resident's family · 2026★★★★★

My dad spent 3 weeks in the rehab ward of the Pavilions. I couldn’t have asked for better care for my father. The staff was considerate, helpful, used all safety precautions, treated my dad with dignity and the physical therapists were fantastic!

Rehab patient's family · 2025★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.36hrs
OK
Registered nurses for medical care
Total Nursing
4.61hrs
OK
All nurses + aides combined
Staff Turnover
23%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
MI
19.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
MI
95.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.7%
Better than Avg
Here
8.7%
US
14.4%
MI
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.4%
MI
20.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
MI
95.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Mixed vs Avgs
Here
7.7%
US
12.1%
MI
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.8%
MI
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.2%
Better than Avg
Here
94.2%
US
81.8%
MI
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
MI
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
4penalties
Well above state avg (9.8)
32 complaint-triggered
$148,763 in fines

Grand Traverse Pavilions has a concerning pattern of deficiencies with families filing multiple complaints that triggered investigations. The facility struggles most with resident rights, quality care delivery, and medication management, with repeated issues spanning multiple surveys. While all deficiencies show correction dates, problems persist across time periods, particularly around protecting residents from abuse and providing appropriate treatment according to care plans.

Feb 24, 2026Complaint
3
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

Oct 15, 2025Complaint
2
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jun 12, 2025Routine
27
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Mar 11, 2025Complaint
1
0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Feb 20, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 9, 2025Complaint
5
0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0603Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Federal Penalties

Fine

Jun 12, 2025

$77,620

Payment Denial

Jun 12, 2025

25-day denial

Fine

Sep 19, 2024

$29,348

Payment Denial

Sep 19, 2024

19-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Grand Traverse Pavilions

Organization Type

government

Ownership & Management

Owners

County of Grand Traverse

Owner · Organization

100%

Key personnel

Crawford, CarolManaging Control - Governing BodyGriggs, KarenManaging Control - Governing BodyMarois, MaryManaging Control - Governing BodyHautamaki, DavidManagerLavender, DarrellManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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