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Nursing HomeMedicaid

Optima Care Harborview

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

178-198 Ogden Ave, The Heights · Jersey City, NJ 07307180 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 152 Google reviews

5
4
3
2
1
Optima Care Harborview Nursing Home in Jersey City, NJ — Street View
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What this means for your family

While the facility is frequently praised for its effective rehabilitation therapy and friendly reception, there is a consistent, high-severity pattern of reports regarding neglect and slow response times at night. We strongly recommend that families conduct an unannounced visit during evening or weekend hours to observe staffing levels and response times firsthand before making a decision.

Google Reviews

Google Reviews

152 reviews on Google
Optima Care Harborview receives highly polarized feedback, with many families praising the rehabilitation team and individual staff members for their kindness and professionalism. However, there is a persistent and serious pattern of complaints regarding neglect, specifically concerning slow response times to call bells, poor hygiene, and inadequate staffing levels, particularly at night. Families should be aware that while many report a positive, clean environment, others have described traumatic experiences involving the quality of care for vulnerable residents.

Quality Themes

Tap a score for details
Food4.0Staff6.0Clean6.0Activities7.0Meds3.0Memory2.0Comms5.0ValueN/A

Strengths

  • Highly regarded physical and occupational therapy team
  • Friendly and welcoming reception staff
  • Clean and well-maintained facility environment
  • Attentive and compassionate nursing care (noted by many)

Concerns

  • Slow or non-existent response to call bells (mentioned by 7 reviewers)
  • Understaffing, especially during night shifts (mentioned by 6 reviewers)
  • Poor quality or unpalatable food (mentioned by 5 reviewers)
  • Neglect regarding hygiene and basic patient needs (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(11)'20(4)'22(1)'24(3)'26(16)

Distribution · 154 analyzed

5
114
4
10
3
8
2
5
1
17
32 reviews posted between Oct 22, 2025Oct 25, 2025 · 30 were 5-star
12 reviews posted between Nov 7, 2023Nov 11, 2023 · 12 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the therapy team here; how do the physical and occupational therapists work with residents to help them maintain their independence?
  • 2What is the process for ensuring call bells are answered promptly, especially during the overnight hours?
  • 3Could you tell us more about the dining experience and how the menu is planned to ensure meals are both nutritious and enjoyable for the residents?
  • 4How does the nursing team approach medication management to ensure everything is handled accurately and safely?
  • 5What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
  • 6In the event of a medical emergency during the night, what is the protocol for getting immediate care and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The physical and occupational therapy group is incredible. The challenges they helped me overcome, in order for me to re-establish my independence, were substantial.

Rehab patient · 2023★★★★★

My mother died due to the staff’s neglect. Horrible staff especially night staff. They ignore call bell for HOURS. It was not even staff who had found her fallen hours later but another patient.

Long-term resident's family · 2025☆☆☆☆

The nursing staff, including Ella, Rozette, Sherry, Latasha and others, in conjunction with the aides, were always there to assist me.

Rehab patient · 2023★★★★★
Source: 152 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.38hrs
82%
All nurses + aides combined
Staff Turnover
100%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
12.1%
NJ
11.7%
Hudson
7.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.5%
NJ
18.9%
Hudson
16.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
NJ
12.7%
Hudson
7.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.1%
Mixed vs Avgs
Here
17.1%
US
19.4%
NJ
15.7%
Hudson
9.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility9.0%
Better than Avg
Here
9.0%
US
15.3%
NJ
9.1%
Hudson
11.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NJ
97.2%
Hudson
96.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
79.7%
NJ
80.1%
Hudson
74.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility76.9%
Worse than Avg
Here
76.9%
US
81.8%
NJ
78.7%
Hudson
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
NJ
1.2%
Hudson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
1penalties
Well above state avg (8.5)
4 complaint-triggered
$13,674 in fines

Optima Care Harborview has significant ongoing safety concerns, with families filing complaints that led to four deficiencies including failure to report incidents and inadequate abuse investigations. The facility repeatedly struggles with fire safety systems, emergency preparedness, and resident rights issues across multiple surveys from 2020-2024. While most deficiencies show correction dates, recurring problems with safety systems and recent complaint-driven violations suggest persistent operational challenges families should carefully consider.

Jan 15, 2026Routine
16
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0693Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jan 15, 2026Complaint
1
0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Nov 5, 2025Complaint
1
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Sep 19, 2024Routine
15
0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0912Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Sep 19, 2024Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 19, 2022Routine
20
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0531Potential for harm · WidespreadCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0711Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Federal Penalties

Fine

Jan 22, 2024

$13,674

Ownership & Operations

Who Operates This Facility

Owner / Operator

Optima Care Harborview

Organization Type

for profit

Chain Affiliation

Chain Name

Optima Care

Chain Size

8 facilities nationwide

Chain avg rating: 3.0/5 · Rank 5 of 8

Ownership & Management

Owners

Mendel, Eric

Owner

100%

Key personnel

Celecki, PatManagerMendel, EricManagerEmm Healthcare Group LLCAdp of the SnfShiftster LLCAdp of the SnfCelecki, PatAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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