Hoboken University Medical Center Tcu
Strong Medicare quality ratings; families often praise compassionate maternity and newborn care. Still worth an in-person visit.
based on 715 Google reviews
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What this means for your family
Choosing Hoboken University Medical Center Tcu means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate maternity and newborn care and professional surgical and anesthesia teams. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
715 reviews on Google“Families should be aware of significant disparities in care at this facility. While many reviewers praise the maternity, labor and delivery, and surgical teams for being exceptionally compassionate and professional, there are frequent and serious reports of long ER wait times, poor facility cleanliness, and inadequate temperature control in patient rooms.”
Quality Themes
Strengths
- Compassionate maternity and newborn care
- Professional surgical and anesthesia teams
- Attentive nursing staff in specific departments
- Efficient emergency processing for some patients
Concerns
- Long emergency room wait times and neglect (mentioned by 6 reviewers)
- Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
- Inadequate temperature control (rooms too hot/cold) (mentioned by 3 reviewers)
- Unprofessional or rude administrative/front desk staff (mentioned by 4 reviewers)
- Outdated or poorly maintained building infrastructure (mentioned by 3 reviewers)
Rating Trends
Distribution · 222 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's smaller size of 15 residents, how do you ensure personalized attention and consistent communication with families regarding daily care updates?
- 2Could you walk me through your current protocols for building maintenance and housekeeping to ensure that resident rooms and common areas remain comfortable and clean?
- 3With the TCU being part of a larger medical center, how do you manage the transition and care coordination for residents if an urgent medical situation arises?
- 4I noticed the dining experience is an area you are looking to improve; what kind of input do residents have on the menu and meal service quality?
- 5How does your team manage room temperature control to ensure that residents remain comfortable throughout the changing seasons?
- 6Since your staffing rating is excellent, how do you foster a supportive environment for your team to ensure they remain attentive and professional when interacting with families at the front desk?
Personalized based on this facility's data
Key Review Excerpts
“I unexpectedly had to deliver me baby at 34 weeks and the care I received was amazing. I was in the OR and my son was born safely as soon as we knew there was a problem.”
“The ER took me in immediately, got my vitals and all my details and then took me to be seen right away. I saw a nurse, then a doctor, then another nurse and another doctor. Each person explained to me all the procedures that they were going to try to bring my blood pressure down.”
“The hospital is very dirty, literally every where. The staff is great!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a mixed record with 7 deficiencies across 2 surveys, all corrected by the provider. Food safety issues appeared in both surveys (2023 and 2024), suggesting persistent challenges with nutrition and dietary operations. The 2024 survey revealed multiple safety concerns including fire protection systems and emergency power backup. While all deficiencies have correction dates, the recurring food safety problems warrant attention when considering this facility.
Jun 18, 2024Routine5
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 5, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Hoboken University Medical Center Tcu
for profit
Ownership & Management
Owners
Carepoint Health System, INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
715 reviews from families & visitors
Official Website
Visit carepointhealth.org
Medicare data downloads
Original nursing home datasets
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