Optalis Health and Rehabilitation of Ann Arbor
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 248 Google reviews

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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, which have helped many patients regain mobility. However, families should be aware of consistent reports regarding slow response times for call lights and staffing shortages. We recommend visiting in person to observe response times and asking specifically about the nurse-to-patient ratio on the unit your loved one will occupy.
Google Reviews
Google Reviews
248 reviews on Google“Optalis Health and Rehabilitation of Ann Arbor receives highly polarized reviews, with many patients praising the rehabilitation therapy and the concierge service, while others report severe neglect and staffing issues. While many families highlight the facility as a clean and supportive environment for recovery, a significant number of critical reviews cite long response times for call lights, poor communication regarding care plans, and inconsistent nursing quality.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Attentive and helpful concierge services
- Clean and well-maintained facility
- Compassionate and professional nursing staff
Concerns
- Excessively long response times for call lights (mentioned by 14 reviewers)
- Understaffing leading to neglect of basic patient needs (mentioned by 9 reviewers)
- Poor communication regarding discharge planning and medical care (mentioned by 6 reviewers)
- Inconsistent quality of food and dietary management (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that physical and occupational therapy are highly praised here; could you walk me through how your therapy team coordinates with the nursing staff to support a resident's daily recovery goals?
- 2Given the importance of timely assistance, what is your current protocol for managing call lights, and how do you ensure residents feel supported during peak hours?
- 3We value clear communication regarding medical updates and discharge planning; what is the standard process for keeping family members informed about changes in a loved one's care plan?
- 4With a facility capacity of 180, how do you ensure that each resident receives consistent, personalized attention for their daily needs throughout the day?
- 5I see that you actively engage with feedback online; how does the leadership team use family input to make ongoing improvements to the quality of life and care here?
- 6Could you share how the dietary team manages individual nutritional needs and how you ensure that mealtime remains an enjoyable part of the day for residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff here is very curtios,and very prompt. Food is excellent. Crafts are great! Elizabeth in activities is so helpful and very kind.”
“The only reason for giving one Star is because the PT/OT staff are excellent as are a few of the nursing staff and I had to leave at least 1 Star to post a review. Most of the care staff leave a LOT to be desired.”
“My mother was here for rehab, the PT/OT team was wonderful. My mother was happy with the food and her care she received. I would recommend.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious ongoing concerns with families filing multiple complaints about abuse reporting, care planning, and treatment quality across recent years. The facility has repeatedly struggled with nursing staffing levels, medication management, and basic care assistance, with these same issues appearing in both routine inspections and family-initiated complaints. While all deficiencies show correction dates, the pattern of recurring problems in core care areas suggests persistent operational challenges that warrant careful consideration during any visit.
Dec 15, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 10, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Mar 19, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 21, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 7, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 26, 2024Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 5, 2023
$15,593
Ownership & Operations
Who Operates This Facility
Optalis Health and Rehabilitation of Ann Arbor
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 14 of 37
Ownership & Management
Owners
Om Holdco 5 LLC
Owner · Organization
Optalis Lp Investors 5 LLC
Owner (parent company) · Organization
Snw LLC
Owner (parent company) · Organization
Optum Management Solutions. INC
Owner (parent company) · Organization
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
248 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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