Open Arms Retirement Center

The facility failed to maintain floors in good repair within the Jordan and Townsend Halls. Observations revealed exposed uneven concrete and missing baseboards, creating a safety hazard for residents using mobility aids. This is a repeat deficiency from a previous inspection.

The facility failed to maintain hallway floors in a clean, safe, and functional condition. Specifically, carpet had been removed months prior, leaving exposed, uneven concrete and missing baseboards in the Jordan and Townsend Halls. This condition created safety risks for residents using mobility aids and prevented proper cleaning and sanitization of the floors.

The facility failed to maintain an approved sanitation classification from the NC Division of Environmental Health, receiving a score of 81. Specific issues included cleaning needs in resident rooms, holes in bathroom walls, unlabeled chemical bottles, and the presence of algae and mold on bathing equipment.

The facility failed to maintain an approved sanitation classification from the NC Division of Environmental Health, receiving a score of 81. Specific issues included cleaning needs in resident rooms, holes in walls, peeling paint, and unlabeled chemical bottles. Additionally, bathing equipment contained black algae and mold, and the soiled utility room lacked soap and paper towels.

The facility failed to implement proper sanitation protocols and oversight. Observations in common areas revealed strong urine odors, soiled trashcans overflowing with incontinence briefs, and stained linens. Maintenance issues such as brown stains in floor grout and unmaintained bathroom surfaces were also noted.

The facility failed to ensure oxygen cylinders were stored safely, with multiple unsecured small and medium cylinders found on the floors of resident rooms. There were no storage racks or crates available to secure the equipment, and the facility lacked a policy for the proper handling and storage of oxygen tanks.

The facility failed to maintain the building in a safe condition because the front entrance door was in disrepair and inoperable. This defect prevented the door from being securely closed and locked, posing a safety risk to residents and staff.

The facility failed to ensure oxygen cylinders were stored safely and in an orderly manner. Multiple unsecured small and medium oxygen cylinders were found on the floors of resident rooms, and the facility lacked a policy for the proper handling and storage of oxygen equipment.

The facility failed to ensure necessary healthcare referral appointments were made for a resident, resulting in worsening open wounds with exposed orthopedic hardware and infection. Specifically, a referral for home health skilled nursing for wound care was not properly communicated to the agency, leading to a delay in treatment and an emergency department visit.

The facility failed to ensure healthcare referral appointments were made for a resident, which resulted in the resident's open wounds worsening and having exposed orthopedic hardware. Specifically, a referral for home health skilled nursing for wound care was not properly processed or followed up on, despite physician orders.