Olivia Restorative Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 6.5)
- High staff turnover (65%)
- High RN turnover (83%)
Bottom 25% in MN · Below recommended RN staffing · No penalties on record · Special Focus Facility (CMS)
What this means for your family
While some families report positive outcomes from the physical therapy team, the recent, severe allegations regarding wound care and hygiene are deeply concerning. We strongly recommend that you conduct an unannounced visit and specifically inspect the cleanliness of the rooms and the responsiveness of the nursing staff before making a decision.
Google Reviews
Google Reviews
17 reviews on Google“Olivia Restorative Care Center receives polarized feedback, with some families praising the compassionate nursing staff and effective physical therapy, while others report severe lapses in medical care and poor communication. Recent reviews highlight significant concerns regarding hygiene, wound care management, and administrative responsiveness. Families should weigh the positive experiences of long-term residents against the critical reports of neglect and unprofessionalism.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy programs
- Warm and welcoming atmosphere
- Engaging activities and resident interaction
Concerns
- Poor communication between staff and family members (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
- Inadequate cleanliness and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on facility standards, could you walk me through your current daily cleaning protocols and how you ensure high hygiene levels in resident rooms?
- 2I noticed that communication is a top priority for families; what specific systems or contact points do you have in place to keep us regularly updated on our loved one's care?
- 3I see that you actively respond to feedback online; how do you incorporate that family input into your day-to-day operations and staff training?
- 4Since medication management is a critical part of care, could you explain your process for ensuring accuracy and how you handle any adjustments to a resident's prescription needs?
- 5I've heard great things about your physical therapy programs; how are these sessions integrated into a resident's daily schedule to ensure they stay active and engaged?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“My wife and I are retired nurses and frequently visited, unannounced, only to see the kind and consistent quality care of not only Mom, but other residents.”
“My husband was admitted to a dirty room with a filthy bathroom that was not cleaned for three days, and then never cleaned again. Doctor's orders were completely ignored, including cleaning his wounds.”
“Ive never been talked down to so cruelly for advocating for my mom. It makes me sick to think shes stuck there, an hour away from family, and this is the kind of people in charge of providing her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly reported concerns to authorities about this facility, triggering 18 complaint investigations that revealed serious issues with safety, medication management, and infection control. Problems with accident prevention have persisted across multiple surveys and complaints, indicating ongoing safety risks. While the facility corrects violations after they're identified, the pattern of repeated family complaints about fundamental care areas suggests persistent operational challenges families should carefully consider.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 20, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 10, 2025Routine10
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
May 30, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 12, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 9, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Olivia Restorative Care Center
for profit
Ownership & Management
Owners
Rohinsky, Steven
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit oliviarestorative.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.