Oakwood Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 32 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (61%)
Below average in WI · Meets national RN staffing standard · Below chain average · $36,552 in fines
What this means for your family
This facility offers strong physical therapy and a dedicated activities team, which can be excellent for short-term recovery. However, families should be aware of recurring reports regarding slow call-light response times and limited privacy in shared rooms; we recommend asking specifically about staffing ratios during the night shift.
Google Reviews
Google Reviews
32 reviews on Google“Oakwood Health Services receives highly polarized feedback, with many reviewers praising the physical therapy and nursing staff for their compassionate care, while others report significant concerns regarding facility maintenance and staffing levels. Families frequently mention frustration with long response times for call lights and the lack of privacy due to shared bathrooms and small room sizes. While some residents have positive experiences with recovery, others describe the environment as impersonal and poorly managed.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Compassionate and friendly nursing staff
- Active and engaging resident activities
Concerns
- Slow response times for call lights and assistance (mentioned by 4 reviewers)
- Lack of privacy due to shared bathrooms and small rooms (mentioned by 4 reviewers)
- Inconsistent or poor quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy department and resident activities; could you tell us more about how these programs are structured?
- 2How does the nursing team manage call light responses during the night shifts to ensure residents get timely assistance?
- 3Could you describe the meal planning process and how you ensure consistent food quality and nutritional variety for everyone?
- 4With the shared bathroom layout in some rooms, what steps are taken to ensure residents maintain their privacy and dignity?
- 5What is your specific protocol for managing medications and ensuring there are no errors in administration?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting physicians or arranging hospital transport?
Personalized based on this facility's data
Key Review Excerpts
“The management team (Katie and Sara) are excellent and responded to mine and my sisters concerns in a positive and proactive way.”
“The nurses, CNAs and D.O.N. are great!”
“The staff is friendly and caring. The only thing is they could use more help in the late shift.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 35 deficiencies across nine surveys, including multiple family complaints triggering investigations. The most recurring issues involve infection control, accident prevention and safety supervision, and building safety compliance. Recent complaints in 2024-2025 involved serious concerns about abuse protection, pressure ulcer care, and family notification of incidents, though the facility has provided correction dates for all cited deficiencies.
Mar 11, 2026Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 18, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Aug 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 9, 2024Complaint3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Feb 20, 2025
$22,925
Fine
Aug 26, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Oakwood Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 34 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
32 reviews from families & visitors
Official Website
Visit oakwoodhealthservices.com
Medicare data downloads
Original nursing home datasets
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