Oaks, the
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 166 Google reviews
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What this means for your family
The Oaks offers a clean environment and a dedicated nursing team that many families find comforting for long-term care. However, because multiple reviewers have reported issues with management communication and occasional staffing shortages, we recommend that you verify the facility's current staffing ratios and establish a clear point of contact for administrative concerns before admission.
Google Reviews
Google Reviews
166 reviews on Google“The Oaks is generally praised for its clean, well-maintained facility and a staff that many families describe as kind, attentive, and professional. While many reviewers highlight excellent nursing and rehabilitation care, some families have raised significant concerns regarding understaffing, inconsistent communication from management, and occasional issues with medication management or responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Kind and attentive nursing and CNA staff
- Effective physical and occupational therapy
- Welcoming and helpful front-desk staff
Concerns
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Poor communication from administration/management (mentioned by 2 reviewers)
- Inconsistent medication management or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 168 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility is very active in responding to online feedback; how does that commitment to transparency translate into how you communicate with families regarding their loved one's care?
- 2With the current staffing levels, what is your process for ensuring that call lights are answered promptly and that residents receive timely assistance?
- 3Could you walk me through your current medication management workflow and how you ensure accuracy and consistency for residents with complex needs?
- 4Given the positive reputation of your therapy department, how do you integrate physical and occupational therapy goals into the daily life and routine of a resident?
- 5What steps are you taking to address the recent state violations to ensure the facility maintains its high standards of care?
- 6How do you handle medical emergencies or changes in condition during evening or weekend hours when administrative staff may not be on-site?
Personalized based on this facility's data
Key Review Excerpts
“The building itself is noticeably & consistently clean. The grounds are lovely & well maintained for being outdoors which mom enjoys. However it is the outstanding care that she receives daily that truly makes it the best choice.”
“The staff is wonderful even though it is apparent that they could use a few more CNA’s, they are very accommodating and poor girls are running ragged trying to answer the multiple call lights all going off at once.”
“I have had to ask for help from the Nursing Home Ombudsman... and the director or administrator... reportedly will not even return that person's calls. Since Thanksgiving, I have left over a dozen messages.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Oaks shows 15 deficiencies across three surveys with all violations corrected by the facility. Most frequent issues involve medication management and care planning, with some problems recurring across multiple inspections including medication oversight and infection control. Recent 2024 deficiencies focused on pharmacy services and infection prevention, while 2023 issues centered on resident rights and record-keeping, suggesting ongoing challenges in these core care areas.
Mar 10, 2026Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 12, 2024Routine8
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Sep 12, 2023Routine16
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 28, 2021Routine3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Oaks, the
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 55 of 194
Ownership & Management
Owners
New Bedford Medical Investors, LLC
Owner · Organization
Preston, Forrest
Owner
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
166 reviews from families & visitors
Official Website
Visit theoaksma.com
Medicare data downloads
Original nursing home datasets
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