Oaks at Denville, the
Strong Medicare quality ratings; families often praise vibrant social community and activities. Still worth an in-person visit.
based on 85 Google reviews

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What this means for your family
The Oaks at Denville is highly regarded for its independent living lifestyle, offering a vibrant community and excellent amenities. However, families seeking short-term rehabilitation should exercise extreme caution, as multiple reviewers have reported significant lapses in nursing response times, poor communication, and inconsistent medical oversight.
Google Reviews
Google Reviews
85 reviews on Google“The Oaks at Denville is a community that receives high praise from long-term independent living residents for its vibrant social atmosphere, quality amenities, and friendly staff. However, the facility faces significant and recurring criticism regarding its short-term rehabilitation and nursing services, specifically concerning slow response times to call bells, poor communication with families, and inconsistent medical care.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social community and activities
- Well-maintained, clean, and modern facilities
- Highly regarded independent living lifestyle
- Responsive maintenance and administrative staff
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 3 reviewers)
- Poor communication and lack of updates from nursing staff (mentioned by 3 reviewers)
- Inconsistent or poor quality of short-term rehabilitation care (mentioned by 3 reviewers)
- Billing errors and aggressive collections practices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through reviews; how do you ensure that families are kept consistently updated on changes in a resident's care plan?
- 2The facility looks very clean and modern, which is great; how does the maintenance team work with residents to ensure their individual living spaces stay in top shape?
- 3We love seeing the vibrant social community mentioned by others; could you tell us more about the specific daily activities and outings available for residents?
- 4With such a high staffing rating, what specific protocols are in place to ensure that call bells and requests for assistance are answered promptly, even during busy shifts?
- 5Regarding medication management, what systems do you use to ensure accuracy and to keep both residents and family members informed about any changes?
- 6In the event of a medical emergency or a change in health status during the night, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My dad has broken his hip & has dementia. They don't get him up to move as he should be exercised to work his musclesfor recovery... when he needs to go to the bathroom & calls for assistance, it has taken an hour and a half for some one to finally respond to their call for help.”
“The Oaks at Denville rehabilitation facility should be avoided at all costs! There is absolutely no continuity in care as they have mostly contract nurses and therapists.”
“My husband and I moved into the Oaks 2 years ago. It has been the best decision. There are so many positive things about The Oaks. The apartments are very well built and extremely quiet.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Oaks at Denville shows recurring problems across multiple surveys, with safety and medication management being the most concerning areas. Fire safety, emergency lighting, and electrical systems have appeared as deficiencies in each of the three surveys, while medication management issues persist with problems in drug labeling and dosage reduction protocols. One family filed a complaint about bed rail safety practices. Though all deficiencies were reportedly corrected, the repeated safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Jan 31, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nov 8, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Nov 8, 2023Complaint1
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Jul 22, 2021Routine8
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Oaks at Denville, the
nonprofit
Chain Affiliation
Springpoint Senior Living
8 facilities nationwide
Chain avg rating: 4.0/5 · Rank 6 of 8
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit oaksatdenville.org
Medicare data downloads
Original nursing home datasets
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