Fallsview Nursing and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 181 Google reviews
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What this means for your family
Fallsview has a strong reputation for cleanliness and a dedicated therapy team, making it a potential candidate for short-term rehab. However, families should be aware of consistent reports regarding staffing shortages and should conduct a tour specifically asking about nurse-to-patient ratios during night and weekend shifts.
Google Reviews
Google Reviews
181 reviews on Google“Fallsview Rehabilitation and Nursing Center receives a high volume of positive reviews praising its clean environment, friendly staff, and effective rehabilitation services. However, a recurring pattern of negative feedback highlights significant concerns regarding chronic understaffing, neglectful care, and poor communication from management during critical situations.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and compassionate nursing staff
- Effective rehabilitation therapy team
- Welcoming and professional administrative leadership
Concerns
- Chronic understaffing leading to long wait times for call buttons (mentioned by 4 reviewers)
- Neglectful care and lack of responsiveness to patient needs (mentioned by 5 reviewers)
- Poor communication and unprofessional behavior from management/supervisors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 185 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2Given that staffing levels can fluctuate, what is your specific protocol for ensuring call buttons are answered promptly during shift changes or peak hours?
- 3With a 3-star health inspection rating, what specific steps has the leadership team taken over the last year to address the deficiencies identified by state surveyors?
- 4How does your nursing team ensure accuracy and safety in medication management, particularly when transitioning a new resident into your care?
- 5I see that your rehabilitation team is highly regarded; how do they collaborate with the nursing staff to ensure a resident's progress is communicated clearly to our family?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation for those who might be hesitant to join group activities?
Personalized based on this facility's data
Key Review Excerpts
“The staff I have met have been wonderful my heart breaks for them. How can you help everyone when you have no help. The nursing call buttons go off for hours.”
“I was very pleased with the attention given to all patients and very helpful physical therapists. Medication was handled properly and care was given professionally.”
“The staff was just lazy and did not want to exert themselves. In addition, he wore Depends purely as protection as he is in his 90s, as a result of their laziness in regard to getting him up to use”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Fallsview Nursing has concerning patterns with families filing complaints about medication management and nursing competency issues. The facility shows recurring problems across fire safety systems, medication management, and care planning that persist across multiple surveys from 2021-2024. While all deficiencies show correction dates, the repeated violations in critical areas like medication errors and fire safety suggest ongoing operational challenges that warrant careful consideration.
Mar 19, 2026Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Oct 2, 2024Routine16
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 28, 2023Complaint4
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jul 28, 2023Routine8
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
May 3, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 1, 2021Routine1
Construction Deficiencies
Use approved construction type or materials.
Federal Penalties
Fine
Jul 28, 2023
$159,660
Ownership & Operations
Who Operates This Facility
Fallsview Nursing and Rehabilitation Center
for profit
Chain Affiliation
Allaire Health Services
20 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 20 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
181 reviews from families & visitors
Official Website
Visit fallsviewhc.com
Medicare data downloads
Original nursing home datasets
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