Oakmont Guest Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 128 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (69%)
- High RN turnover (73%)
Bottom 25% in Texas · Below recommended RN staffing · $28,792 in fines
What this means for your family
The facility's recent renovations and excellent rehabilitation team make it a strong candidate for post-surgical recovery. However, you must closely monitor response times to call lights and verify that nursing care remains consistent during evening and night shifts, as multiple families have reported significant lapses during those times.
Google Reviews
Google Reviews
128 reviews on Google“Oakmont Guest Care Center is frequently praised for its beautiful, newly remodeled facility and a highly skilled rehabilitation team. However, families should be aware of significant, recurring reports regarding slow response times to call lights, inconsistent nursing care during night shifts, and concerns regarding staff turnover.”
Quality Themes
Tap a score for detailsStrengths
- Beautifully remodeled and clean facility
- Exceptional rehabilitation and physical therapy team
- Compassionate and professional administrative leadership
- Welcoming and friendly atmosphere for residents
Concerns
- Slow response times to call lights and patient needs (mentioned by 4 reviewers)
- Inconsistent care or neglect during night shifts (mentioned by 3 reviewers)
- High staff turnover in nursing and administration (mentioned by 2 reviewers)
- Issues with food quality and temperature (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 130 analyzed
How They Respond to Reviews
The facility provides personalized responses to positive reviews, often mentioning specific staff members or patient details. For negative reviews, they primarily use a strategy of inviting direct communication with the Administrator via email or phone.
Questions for Your Tour
- 1Since the facility has been beautifully remodeled, could you show us the dining area and tell us how the meal service and food temperature are managed throughout the day?
- 2We've heard great things about the rehabilitation and physical therapy team; can you explain how they work with residents to maintain their mobility?
- 3How do you ensure that call lights are answered promptly, especially during the overnight hours when there might be fewer staff members on duty?
- 4What is your process for communicating important medical updates or changes in care to family members to ensure we are always in the loop?
- 5With the recent changes in administration, how are you working to ensure consistent, high-quality nursing care for all residents?
- 6What kind of daily activities or social outings are available to help residents stay engaged and enjoy the welcoming atmosphere here?
Personalized based on this facility's data
Key Review Excerpts
“From evaluation to acceptance to check-in, everything has been amazing. They have been professional. They have even been clear. They have been compassionate.”
“The care that my father received during his respite stay was amazing! He enjoyed all his meals and the nursing staff was exceptional.”
“The facility is typically clean, vibrant and nicely appointed. At Oakmont, she is cared for and loved, which takes much of the burden off my caregiving shoulders.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oakmont Guest Care Center has a concerning pattern of 69 federal deficiencies across 16 surveys, with 29 triggered by family complaints. The most recurring issues involve medication management and pharmaceutical services, care planning and assessment, and infection control. While the facility reports correcting most deficiencies, the high volume of complaint-driven inspections and repeated violations in critical care areas suggest ongoing quality concerns that warrant careful consideration.
Jan 7, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Oct 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 1, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 10, 2025Routine7
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nov 21, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 30, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Sep 4, 2024
$6,151
Fine
Dec 7, 2023
$9,485
Fine
Aug 19, 2023
$13,156
Ownership & Operations
Who Operates This Facility
Nocona Hospital District
for profit
OAKMONT GUEST CARE CENTER LLC
ROBBIN WELLS
Ownership & Management
Owners
Nocona Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit oakmontguestcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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