Compass Post Acute Rehabilitation
Strong Medicare quality ratings; families often praise highly skilled and encouraging physical therapy team. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
This facility's physical therapy department is highly regarded and often cited as a reason for successful recovery. However, the recurring reports of severe neglect and staffing shortages during off-hours are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits to monitor your loved one's hygiene and ensure their care plan is being followed.
Google Reviews
Google Reviews
89 reviews on Google“Compass Post Acute Rehabilitation receives highly polarized feedback, with many families praising the physical therapy team and clean, updated facility, while others report severe neglect and staffing shortages. While some patients experience compassionate, attentive care, multiple reviewers describe instances of patients being left soiled, experiencing medication delays, and suffering from poor communication with administrative staff. Families should be aware that experiences appear to vary significantly based on individual staffing shifts and specific nursing units.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging physical therapy team
- Clean, odor-free, and recently renovated facility
- Friendly and compassionate nursing and CNA staff
- Effective discharge planning and social work support
Concerns
- Chronic understaffing leading to delayed response times for call lights (mentioned by 12 reviewers)
- Poor hygiene and neglect (patients left soiled, bedsores, lack of bathing) (mentioned by 9 reviewers)
- Inconsistent medication management and communication with families (mentioned by 6 reviewers)
- Poor food quality and lack of assistance with feeding (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 98 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's recent renovations, how do you ensure that the high standards of cleanliness are maintained consistently across all resident rooms?
- 2With the physical therapy team being a standout strength here, how do you integrate their rehabilitation goals into the daily care routine for residents?
- 3I noticed the staffing rating is a 3/5; could you walk me through your current process for monitoring call lights to ensure residents receive timely assistance?
- 4How does your nursing team coordinate with families to ensure there is consistent communication regarding medication management and any changes in a resident's health status?
- 5Regarding the dining experience, what support is available for residents who may need extra assistance during meals to ensure they are getting proper nutrition?
- 6How do you address hygiene and personal care needs throughout the day to ensure residents remain comfortable and well-cared for at all times?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists are top notch and so are the CNAs. The food was also wonderful.”
“My mother was at this facility and it was constant harassment to get her out. Patients are neglected badly due to staff not being used properly.”
“The facility is clean with no lingering odors, the staff was friendly and caring, and the therapy services were excellent. From admission to discharge our experience was a delight!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Compass Post Acute Rehabilitation has a recurring issue with food safety and dietary services, appearing in both 2024 and 2025 inspections, suggesting this area needs ongoing attention. The facility also had a deficiency in care planning timelines in the most recent survey. While all violations were corrected and none triggered by family complaints, the repeated dietary problems indicate potential inconsistency in kitchen operations that families should inquire about during visits.
Apr 10, 2025Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 26, 2024Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Compass Post Acute Rehabilitation
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 3 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit compasspostacute.com
Medicare data downloads
Original nursing home datasets
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