Oak Park Place of Nakoma
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 33 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
- High staff turnover (73%)
- High RN turnover (81%)
Below average in WI · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · No penalties on record
What this means for your family
This facility offers excellent physical therapy and a modern environment, making it a strong candidate for short-term rehab. However, families should be extremely cautious regarding long-term or memory care placement; please conduct unannounced visits to verify staffing ratios and hygiene standards, as multiple reviewers have reported inconsistent care.
Google Reviews
Google Reviews
33 reviews on Google“Oak Park Place of Nakoma presents a polarized experience for families, with high praise for its physical facility, therapy services, and some individual staff members. However, multiple families have reported serious concerns regarding consistent understaffing, neglect in hygiene care, and administrative turnover that impacts the quality of daily resident life.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical therapy and rehabilitation services
- Modern, clean, and well-maintained facility
- Friendly and compassionate front-line nursing and CNA staff
- Appetizing and well-regarded food service
Concerns
- Chronic understaffing leading to delayed response times and neglect (mentioned by 5 reviewers)
- Inconsistent hygiene care (e.g., residents left in soiled clothing) (mentioned by 3 reviewers)
- High administrative and staff turnover (mentioned by 3 reviewers)
- Medication administration errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical therapy and dining; how do you ensure that same level of quality and attention carries over into daily hygiene assistance for residents?
- 2Given the feedback regarding response times, what is your current process for ensuring that call lights are answered promptly, especially during shift changes?
- 3I see that the facility is very active in responding to family feedback online; how do you incorporate that family input into your day-to-day operations and staff training?
- 4With your focus on modern facilities, what specific activities or engagement programs are currently in place to support residents, particularly those in memory care?
- 5How does your nursing team manage medication administration to ensure accuracy and consistency for residents who require complex daily routines?
- 6What steps are you taking to maintain staff stability and consistency so that residents can build long-term, trusting relationships with their primary caregivers?
Personalized based on this facility's data
Key Review Excerpts
“The staff are the stars of our healing journey. PT/OT Jessica/Ashley worked tirelessly to bring about strength and mobility.”
“They have a high level of turn over with staff, which led to us explaining mom's condition every day to new staff.”
“He would be sitting in urine soaked clothing on several occasions on a daily basis. Not only through his clothing but through furniture cushions and bedding.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
3
measures
8
measures
2
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems across multiple areas, with families filing 10 complaint-triggered reports over recent years. The most persistent issues involve fire safety systems, medication management, and resident rights violations. While the facility corrects deficiencies when cited, problems resurface across surveys, including recent complaints about medication errors and response to alleged violations, suggesting ongoing operational challenges that warrant careful consideration during visits.
Jan 22, 2026Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jan 8, 2026Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Dec 23, 2025Complaint2
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 3, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 15, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 18, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Construction Deficiencies
Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Ownership & Operations
Who Operates This Facility
Oak Park Place of Nakoma
for profit
Ownership & Management
Owners
Helle Revocable Trust
Owner · Organization
Lakleland Nakoma LLC
Owner · Organization
Chase, Byron
Owner
Frank, Scott
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit oakparkplace.com
Medicare data downloads
Original nursing home datasets
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