Middleton Village Nursing and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 67 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (18 vs median 7)
- High RN turnover (62%)
Bottom 25% in WI · Below recommended RN staffing · Worst in SHLOMO HOFFMAN chain · $84,573 in fines
What this means for your family
While the facility is physically clean and offers strong therapy services, the recurring reports of long wait times for call lights and inconsistent staffing are significant red flags. If you choose this facility, I strongly recommend visiting during off-hours or weekends to observe the actual level of care, and ensure you have a clear plan for how you will monitor your loved one's daily needs and medical updates.
Google Reviews
Google Reviews
67 reviews on Google“Middleton Village Nursing and Rehab receives highly polarized feedback, with some families praising the clean facility and dedicated individual staff members, while others report severe neglect and communication failures. Recurring complaints highlight significant issues with call light response times, inconsistent staffing levels, and poor management of medical and dietary needs. Prospective families should be aware that experiences appear to vary significantly depending on the specific staff on duty and the level of oversight required.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Highly competent and compassionate individual staff members
- Effective physical and occupational therapy programs
- Welcoming and professional reception/administrative staff
Concerns
- Slow or non-existent response to call lights (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and off-shifts (mentioned by 4 reviewers)
- Poor communication regarding medical care and appointments (mentioned by 3 reviewers)
- Unsanitary conditions or poor food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your specific protocol for ensuring call lights are answered promptly during weekends and evening shifts?
- 2I noticed the facility has had recent challenges with communication; what is the standard process for updating families on medical appointments and changes in care?
- 3Since therapy services are a noted strength here, how do you integrate those programs into the daily routine for residents who need ongoing rehabilitation?
- 4What steps are currently being taken to improve the dining experience and ensure that meal quality meets the nutritional and personal preferences of the residents?
- 5With the current focus on enhancing medication management, could you walk me through the safety checks you have in place to ensure accuracy and consistency?
- 6How do you address concerns regarding facility cleanliness to ensure that the environment remains comfortable and sanitary for all residents?
Personalized based on this facility's data
Key Review Excerpts
“I would say Leroy (CNA) is a HUGE asset to this facility. He is kind, compassionate, and always wears a smile. The residents look forward to seeing him as do the visitors.”
“The staff were genuinely interested in making sure our sister was as comfortable as possible. They listened to our concerns and responded appropriately. Communication with staff was mostly good. Weekends were a challenge at times due to staff rotations.”
“There are consist issues at this facility and with multiple residents. From cleanliness, food/diet, kitchen staff, nursing, the list goes on. Takes them forever to answer the call lights, the residents have to call for every little thing they need.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 47 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care problems. The most frequent issues involve abuse/neglect reporting failures, medication management, and accident prevention/safety hazards. Recent violations in 2024-2025 show ongoing problems with abuse investigations, pharmacy services, and food safety, suggesting persistent care quality issues despite provider corrections. Families should carefully evaluate whether this facility can meet their loved one's safety and care needs.
Mar 5, 2026Routine19
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 8, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 7, 2025Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 28, 2024Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Not hire anyone with a finding of abuse, neglect, exploitation, or theft.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 28, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 24, 2024Complaint3
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Oct 28, 2024
$55,734
Payment Denial
Oct 28, 2024
10-day denial
Fine
Apr 18, 2024
$12,038
Fine
Jun 21, 2023
$16,801
Ownership & Operations
Who Operates This Facility
Middleton Village Nursing and Rehab
for profit
Chain Affiliation
Shlomo Hoffman
10 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Jeidel, Jacob
Owner
Shkop, Benjamin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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