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Nursing HomeMedicaid Investigative

Oak Park Nursing and Rehab Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

718 Jupiter Drive, Madison, WI 53718100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 100 Google reviews

5
4
3
2
1
Oak Park Nursing and Rehab Center Nursing Home in Madison, WI — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (24 vs median 7)

Bottom 25% in WI · Meets national RN staffing standard · Above recommended total nurse staffing

Source: Medicare data

What this means for your family

Oak Park Place offers a vibrant community with excellent activity programs and a strong therapy team, making it a great choice for independent or assisted living. However, families should exercise caution regarding the memory care and skilled nursing units; specifically, ask for a tour of the actual living quarters, inquire about current staff-to-resident ratios, and request a clear policy on how communication is handled when medical concerns arise.

Google Reviews

Google Reviews

100 reviews on Google
Oak Park Place generally receives strong praise for its independent and assisted living programs, with many families highlighting a welcoming atmosphere, engaging activities, and a compassionate staff. However, there is a recurring pattern of negative feedback regarding the memory care and skilled nursing units, specifically concerning high staff turnover, inconsistent communication, and cleanliness issues. Families considering this facility should distinguish between the different levels of care, as experiences appear to vary significantly between independent living and higher-acuity units.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean6.0Activities9.0Meds3.0Memory4.0Comms4.0Value5.0

Strengths

  • Engaging and varied activity programs
  • Warm and welcoming staff
  • Well-maintained and clean common areas
  • Strong physical and occupational therapy teams

Concerns

  • High staff turnover and inconsistent staffing levels (mentioned by 5 reviewers)
  • Poor communication with families regarding medical care and documentation (mentioned by 4 reviewers)
  • Cleanliness issues and unpleasant odors in rooms/hallways (mentioned by 3 reviewers)
  • Poor quality or cold food service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(1)'17(1)'19(11)'21(19)'23(13)'25(13)'26(13)

Distribution · 94 analyzed

5
73
4
7
3
2
2
2
1
10

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much the staff engages with residents through your activity programs; could you tell us more about what a typical day looks like for someone living here?
  • 2We noticed the facility is very well-maintained; what are your current protocols for ensuring all resident rooms and hallways remain fresh and clean?
  • 3How does the nursing team ensure that medication management is handled accurately and consistently for every resident?
  • 4What is the best way for us to stay in regular, clear communication with the clinical team regarding any changes in our loved one's medical care?
  • 5Since the therapy teams are a known strength here, how do you coordinate physical and occupational therapy with the daily nursing care plan?
  • 6In the event of a medical emergency after hours, what is the specific process for notifying the family and managing the resident's care?

Personalized based on this facility's data


Key Review Excerpts

The care at Oak Park Place is much better than most. While many nursing homes and rehab facilities house staff that are careless or unskilled, Oak Park Place has quite a few staff who take their work seriously and show their human soul.

Memory care family member · 2024★★★★

A lot of staff turnover. Do not always or consistently deliver the services you pay for although the prices are high enough. Communication with residents and family is inconsistent or non existent.

Family member · 2023★★☆☆☆

This is the worst memory care center. My dad was there and wasn’t taken care of appropriately. The food was cold and disgusting looking I won’t feed it to my dog. The staff changed almost every week.

Memory care family member · 2018☆☆☆☆
Source: 100 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.23hrs
OK
Registered nurses for medical care
Total Nursing
4.36hrs
OK
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
52%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility36.3%
Worse than Avg
Here
36.3%
US
15.3%
WI
19.9%
Dane
16.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility37.0%
Worse than Avg
Here
37.0%
US
19.4%
WI
25.0%
Dane
28.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
WI
5.2%
Dane
8.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
Dane
93.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.5%
WI
15.9%
Dane
16.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Mixed vs Avgs
Here
14.5%
US
19.5%
WI
16.8%
Dane
11.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.3%
Mixed vs Avgs
Here
87.3%
US
79.8%
WI
82.2%
Dane
87.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.0%
Worse than Avg
Here
81.0%
US
81.8%
WI
86.6%
Dane
88.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
1.6%
WI
1.3%
Dane
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
2penalties
Well above state avg (9.8)
12 complaint-triggered

Families have filed complaints triggering 11 deficiencies, including serious concerns about resident protection from abuse and neglect that persist across multiple recent surveys. The facility shows recurring problems with infection control, medication management, and building safety systems that appear repeatedly from 2023 through 2026. While most violations have correction plans, the pattern of repeated deficiencies in critical care areas suggests ongoing operational challenges families should carefully evaluate.

Feb 25, 2026Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 4, 2026Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Jan 10, 2026Complaint
3
0880Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0882Immediate jeopardy · WidespreadCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Dec 5, 2025Complaint
3
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Sep 9, 2025Routine
25
0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0809Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0912Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Jul 16, 2024Routine
17
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Federal Penalties

Fine

Jan 10, 2026

$67,410

Payment Denial

Jan 10, 2026

17-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oak Park Nursing and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Bernstein, Gregory

Owner

Chase, Byron

Owner

9%

Chase, Theodore

Owner

14%

Frank, Scott

Owner

44%

Halford, Steven

Owner

9%

Sadler, Robert

Owner

15%

Key personnel

Frank, ScottManagerAhmad, FaridAdp of the SnfBalousek, RebeccaAdp of the SnfChase, ByronAdp of the SnfChase, TheodoreAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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