Oak Hill Manor
Reviewer concerns include extremely slow response times to call bells (mentioned by 6 reviewers) — investigate before committing.
based on 39 Google reviews
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What this means for your family
This facility presents significant risks regarding medical oversight and responsiveness to call bells. If you choose this facility, you must implement a rigorous daily check-in schedule and personally verify that all medical updates and hygiene needs are being addressed by the nursing staff.
Google Reviews
Google Reviews
39 reviews analyzed“Families should exercise extreme caution when considering Oak Hill Manor due to frequent reports of severe neglect, including delayed responses to call bells, hygiene issues, and failure to manage medical infections. While some long-term residents and specific staff members have provided positive remarks, the prevailing themes involve critical lapses in communication and inadequate staffing for patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Friendly receptionist and specific administrative staff
- Occasional positive experiences with housekeeping
- Some residents report satisfaction with certain dietary items
Concerns
- Extremely slow response times to call bells (mentioned by 6 reviewers)
- Poor communication from management and social workers (mentioned by 4 reviewers)
- Inadequate food quality and dietary management (mentioned by 4 reviewers)
- Substandard facility cleanliness and maintenance (mentioned by 3 reviewers)
- Neglect of basic hygiene and patient care (mentioned by 3 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your administrative team and receptionist; how do you ensure that same level of friendly communication extends to the caregiving staff and social workers?
- 2What specific protocols do you have in place to ensure call bells are answered promptly, especially during the night shifts?
- 3Could you walk us through the daily dining experience and how the kitchen manages specialized dietary needs or menu variety?
- 4What are your current processes for maintaining the cleanliness of the resident rooms and common areas to ensure a high standard of hygiene?
- 5How is medication management handled here, and what steps are taken to ensure accuracy and safety for every resident?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Staff hid an advancing infection from us. My mom was in so much pain. Literally sobbing, leg bright red, swollen.”
“I have pushed the button for the nurses and nobody ever came in. I had to go find someone. My sister went in yesterday and she was sitting in a poop diaper for God knows to how long.”
“The staff at Oak Hill exceeds all expectations!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2023, Oak Hill Manor underwent three inspections, resulting in one clean report and nine recorded violations. Findings included administrative and maintenance issues, such as improper trash receptacle covers, unlabeled alarm batteries, and missing staff documentation, as well as specific concerns regarding resident care and fire drill procedures.
Nov 30, 2023Routine
A direct care staff person's file was missing a high school diploma, GED, or active nurse aide registry status.
A resident was not evacuated from the home during a fire drill conducted on 10/8/23.
Weekly menus were not posted one week in advance as required.
Glucometers showed incorrect dates/times, and there were discrepancies between glucometer readings and the Medication Administration Report (MAR).
Apr 11, 2023RoutineCleanReport
No deficiencies found during this inspection.
Nov 17, 2022Routine
The batteries in the carbon monoxide alarm near the kitchen were not labeled with the installation date.
The trash receptacle in the resident spa bathroom was not covered.
There was a 6-inch accumulation of lint in the lint traps of dryer #2 and dryer #3.
The facility did not have a current registration copy for the 2017 Toyota Bus used for resident transport.
Glucometer readings for a resident were inconsistent when compared to the eMAR.
Ownership & Operations
Who Operates This Facility
Oak Hill AL Operating Company LLC
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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