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Reviewer concerns include extremely slow response times to call bells (mentioned by 6 reviewers) — investigate before committing.
based on 39 Google reviews
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Reviewer feedback for Oak Hill Manor suggests areas to investigate further. Common concerns include: extremely slow response times to call bells (mentioned by 6 reviewers), poor communication from management and social workers (mentioned by 4 reviewers). We recommend visiting in person, talking to current residents and their families, and asking specific questions about the concerns identified in reviews.
Families should exercise extreme caution when considering Oak Hill Manor due to frequent reports of severe neglect, including delayed responses to call bells, hygiene issues, and failure to manage medical infections. While some long-term residents and specific staff members have provided positive remarks, the prevailing themes involve critical lapses in communication and inadequate staffing for patient needs.
Quality Themes
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Distribution · 30 analyzed
This facility responds to some reviews.
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Key Review Excerpts
“Staff hid an advancing infection from us. My mom was in so much pain. Literally sobbing, leg bright red, swollen.”
“The staff at Oak Hill exceeds all expectations!”
“The help on day is great.,there are some problem help on second shift.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2023, Oak Hill Manor underwent three inspections, resulting in one clean report and nine recorded violations. Findings included administrative and maintenance issues, such as improper trash receptacle covers, unlabeled alarm batteries, and missing staff documentation, as well as specific concerns regarding resident care and fire drill procedures.
A direct care staff person's file was missing a high school diploma, GED, or active nurse aide registry status.
A resident was not evacuated from the home during a fire drill conducted on 10/8/23.
Glucometers showed incorrect dates/times, and there were discrepancies between glucometer readings and the Medication Administration Report (MAR).
Weekly menus were not posted one week in advance as required.
No deficiencies are reported in this inspection record.
The facility did not have a current registration copy for the 2017 Toyota Bus used for resident transport.
Glucometer readings for a resident were inconsistent when compared to the eMAR.
The trash receptacle in the resident spa bathroom was not covered.
There was a 6-inch accumulation of lint in the lint traps of dryer #2 and dryer #3.
The batteries in the carbon monoxide alarm near the kitchen were not labeled with the installation date.
Oak Hill AL Operating Company LLC
for profit
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