Oak Hill Health & Rehabilitation
Strong Medicare quality ratings; families often praise clean, modern facility environment. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
While the facility is physically impressive and offers effective rehabilitation therapy, the recurring reports of severe neglect and medication errors are deeply concerning. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily medical care to ensure their safety.
Google Reviews
Google Reviews
66 reviews on Google“Oak Hill Health & Rehabilitation presents a starkly polarized experience for families, with some praising the facility's cleanliness and compassionate therapy staff, while others report severe, life-threatening neglect. Critical concerns include chronic understaffing, medication mismanagement, and a lack of responsiveness to patient needs, leading to multiple allegations of poor clinical outcomes. Families should exercise extreme caution and conduct thorough, in-person monitoring if choosing this facility.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern facility environment
- Effective physical and rehabilitation therapy
- Responsive and compassionate individual staff members
- Seamless admission and discharge processes for some
Concerns
- Severe understaffing and slow call-light response times (mentioned by 6 reviewers)
- Medical negligence and failure to monitor patient vitals/conditions (mentioned by 5 reviewers)
- Inappropriate medication management or over-medication (mentioned by 3 reviewers)
- Rude or dismissive staff behavior toward residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has 109 residents, what is your current protocol for ensuring call lights are answered promptly during peak hours or shift changes?
- 2Can you walk me through your specific process for medication administration and how you ensure accuracy for residents with complex health needs?
- 3With the recent focus on improving communication, what is the best way for family members to receive regular, proactive updates on their loved one's health status and vitals?
- 4How does your team foster a culture of patience and compassion, particularly when residents require extra time or assistance with daily tasks?
- 5Since your rehabilitation therapy program is highly regarded, how do you integrate those therapy goals into the resident's daily routine outside of formal sessions?
- 6What specific steps are taken to monitor a resident's condition continuously, and how are family members alerted if there is a change in their health or medical needs?
Personalized based on this facility's data
Key Review Excerpts
“My mom spent the last 40 days of her life at Oak Hill Rehab and they were an absolute nightmare. It’s impossible to run a successful facility when there is only 1 nurse and 2 CNA’a who care, and when a critical concern is brought to the head of nursing, it’s disregarded and swept under the carpet.”
“My sister was at Oak Hill Rehab from a Friday evening thru the following Saturday morning... Her wound went without being redressed for 4 days so instead of only losing two toes she lost her forefoot. Please do not trust this facility.”
“My father was sent here after having a stroke and the care he received was FANTASTIC!! I’m a nurse who worked many years in long term care and rehab and know how most of these places give terrible care but Oak Hill Health and Rehab has top notch nurses, CNA’s, PT and every other position.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
5
measures
6
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak Hill Health & Rehabilitation has shown persistent issues with medication management appearing across multiple surveys from 2022 to 2024, along with recurring problems in care delivery and food service. Families have filed complaints leading to findings about medication labeling, nutrition deficiencies, and failure to report suspected abuse. While the facility corrects deficiencies when cited, the pattern of repeated violations in critical care areas suggests ongoing challenges with consistent quality oversight.
Feb 18, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 2, 2025Routine10
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jun 28, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 14, 2024Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Aug 3, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Oak Hill Health & Rehabilitation
for profit
Chain Affiliation
Tlc Management
20 facilities nationwide
Chain avg rating: 4.0/5 · Rank 13 of 20
Ownership & Management
Owners
Ott Family Trust
Owner · Organization
Ott, Dwight
Owner
Ott, Ryan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit seniorlivingatoakhill.com
Medicare data downloads
Original nursing home datasets
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