Oak Grove Health & Rehab Center, LLC
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 121 Google reviews

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What this means for your family
While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of severe understaffing and slow response times to call lights are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring your loved one has a reliable way to communicate their needs, as staff responsiveness during off-hours is a consistent point of failure.
Google Reviews
Google Reviews
121 reviews on Google“Oak Grove Health & Rehab Center receives highly polarized feedback, with many families praising the clean, modern facility and specific staff members like the admissions team and therapy department. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent nursing care, particularly during evening and night shifts. Families considering this facility should be aware of these recurring reports of neglect and communication barriers.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Effective and professional physical and occupational therapy
- Helpful and welcoming admissions and front desk staff
- Positive, engaging community events and atmosphere
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
- Poor communication and lack of responsiveness from nursing/medical staff (mentioned by 9 reviewers)
- Inconsistent or poor quality of care during evening and night shifts (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 151 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
- 2With the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly, especially during the evening and night shifts?
- 3Since therapy services are a highlight here, how do you coordinate communication between the therapy team and the nursing staff to ensure a consistent plan of care?
- 4What steps are currently in place to improve the consistency and accuracy of medication management for residents?
- 5Given the recent health inspection findings, what specific changes or training programs have you implemented to improve overall care quality?
- 6What kind of daily activities or community events can my family member look forward to, and how do you encourage residents to participate?
Personalized based on this facility's data
Key Review Excerpts
“The bell system to page nurses was down for days and on so many occasions under staffed it should/could be illegal.”
“I can't say enough good things about the staff and admin, they are welcoming, knowledgeable, motivating and offered us expert guidance through the maze that is our medical system and insurance guidelines.”
“My wife had a hip replacement with complications. She can't walk. Almost 2 hours waiting to use the bathroom. And I got here and still no one had come to assist her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 57 deficiencies across four surveys with one complaint-triggered investigation where families reported issues with notification about resident injuries. The most recurring problems involve care planning, medication management, and infection control, appearing across multiple surveys from 2017-2022. While the facility has corrected most deficiencies when cited, the repeated violations in core care areas suggest ongoing quality challenges families should carefully evaluate.
Feb 19, 2026Routine6
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Aug 9, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jan 28, 2022Routine9
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 19, 2019Routine18
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 9, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Oak Grove Health & Rehab Center, LLC
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 67 of 125
Ownership & Management
Owners
Weisberg, William
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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