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Nursing HomeMedicaid Top Rated

Oak Grove Health & Rehab Center, LLC

Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.

776 Oak Grove Rd, Greenbrier West · Chesapeake, VA 23320120 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 121 Google reviews

5
4
3
2
1
Oak Grove Health & Rehab Center, LLC Nursing Home in Chesapeake, VA — Street View
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What this means for your family

While the facility is physically beautiful and offers excellent physical therapy, the recurring reports of severe understaffing and slow response times to call lights are significant red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring your loved one has a reliable way to communicate their needs, as staff responsiveness during off-hours is a consistent point of failure.

Google Reviews

Google Reviews

121 reviews on Google
Oak Grove Health & Rehab Center receives highly polarized feedback, with many families praising the clean, modern facility and specific staff members like the admissions team and therapy department. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent nursing care, particularly during evening and night shifts. Families considering this facility should be aware of these recurring reports of neglect and communication barriers.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean9.0Activities9.0Meds2.0MemoryN/AComms3.0Value2.0

Strengths

  • Clean, modern, and well-maintained facility
  • Effective and professional physical and occupational therapy
  • Helpful and welcoming admissions and front desk staff
  • Positive, engaging community events and atmosphere

Concerns

  • Chronic understaffing leading to long wait times for call lights (mentioned by 14 reviewers)
  • Poor communication and lack of responsiveness from nursing/medical staff (mentioned by 9 reviewers)
  • Inconsistent or poor quality of care during evening and night shifts (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(5)'22(10)'24(24)'26(14)

Distribution · 151 analyzed

5
98
4
10
3
4
2
7
1
32

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations?
  • 2With the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly, especially during the evening and night shifts?
  • 3Since therapy services are a highlight here, how do you coordinate communication between the therapy team and the nursing staff to ensure a consistent plan of care?
  • 4What steps are currently in place to improve the consistency and accuracy of medication management for residents?
  • 5Given the recent health inspection findings, what specific changes or training programs have you implemented to improve overall care quality?
  • 6What kind of daily activities or community events can my family member look forward to, and how do you encourage residents to participate?

Personalized based on this facility's data


Key Review Excerpts

The bell system to page nurses was down for days and on so many occasions under staffed it should/could be illegal.

Family member of resident · 2024☆☆☆☆

I can't say enough good things about the staff and admin, they are welcoming, knowledgeable, motivating and offered us expert guidance through the maze that is our medical system and insurance guidelines.

Spouse of resident · 2022★★★★★

My wife had a hip replacement with complications. She can't walk. Almost 2 hours waiting to use the bathroom. And I got here and still no one had come to assist her.

Spouse of resident · 2024☆☆☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.67hrs
90%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.4%
VA
22.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
VA
91.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
14.4%
VA
15.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
15.5%
VA
14.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
95.5%
VA
94.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.8%
Mixed vs Avgs
Here
12.8%
US
12.1%
VA
16.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility71.5%
Worse than Avg
Here
71.5%
US
81.8%
VA
73.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.2%
Better than Avg
Here
81.2%
US
79.8%
VA
73.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (14.5)
1 complaint-triggered
$7,443 in fines

This facility has a concerning pattern of 57 deficiencies across four surveys with one complaint-triggered investigation where families reported issues with notification about resident injuries. The most recurring problems involve care planning, medication management, and infection control, appearing across multiple surveys from 2017-2022. While the facility has corrected most deficiencies when cited, the repeated violations in core care areas suggest ongoing quality challenges families should carefully evaluate.

Feb 19, 2026Routine
6
0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Aug 9, 2023Complaint
1
0580Actual harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jan 28, 2022Routine
9
0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0742Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jul 19, 2019Routine
18
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0622Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0625Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Aug 9, 2023

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Oak Grove Health & Rehab Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 67 of 125

Ownership & Management

Owners

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Ohi Asset (va) Oak Grove LLC5% or Greater Security InterestVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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