Nye Pointe Health & Rehab Ctr
Strong Medicare quality ratings; families often praise warm, compassionate, and family-oriented staff. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
Nye Pointe is highly regarded for its warm, family-like culture and effective rehabilitation services, making it a strong candidate for many families. However, given that multiple reviewers have cited issues with call light response times and assistance with basic needs, we recommend asking management specifically about their current staffing ratios and how they monitor response times during peak hours.
Google Reviews
Google Reviews
104 reviews on Google“Nye Pointe Health & Rehab Ctr receives overwhelmingly positive feedback for its compassionate, family-like atmosphere and dedicated staff who are frequently praised for treating residents with dignity. While the vast majority of reviews are glowing, a small subset of families has raised serious concerns regarding call light response times and occasional lapses in assistance with daily needs like toileting.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and family-oriented staff
- Effective and personalized rehabilitation therapy
- Engaging and consistent activity programming
- Clean and well-maintained facility environment
- Strong communication with families
Concerns
- Slow response times to call lights (mentioned by 4 reviewers)
- Inconsistent assistance with toileting/hygiene (mentioned by 3 reviewers)
- Staffing levels and reliance on traveling aides (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you incorporate that family input into your daily care plans?
- 2With your focus on personalized rehabilitation, how do you ensure that therapy goals are balanced with the residents' comfort and daily energy levels?
- 3Given your intimate size of 43 residents, how do you manage staffing transitions to ensure that response times for assistance remain consistent throughout the day and night?
- 4We understand that hygiene and toileting assistance are vital for dignity; what is your process for monitoring these needs to ensure they are met promptly?
- 5I see your activity programming is highly regarded; could you walk us through a typical week of engagement for someone who might be less mobile?
- 6Regarding your recent health inspection results, what specific steps has the leadership team taken to address those findings and improve the overall care experience?
Personalized based on this facility's data
Key Review Excerpts
“The staff goes above and beyond every single day to make residents feel comfortable, respected, and valued. They are not only professional and attentive, but genuinely kind and compassionate.”
“The staff was wonderful. She was well-cared for. When she was in the process of dying, the staff along with her hospice care-givers could not have been more supportive.”
“The therapy staff does an amazing job! They work well together to build a customized rehabilitation plan to get you back where you want to be!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nye Pointe Health & Rehab Center has 29 deficiencies across three surveys, with recurring issues in fire safety systems, medication management, and resident care quality. The facility shows a concerning pattern with fire safety problems persisting across all three surveys, including issues with smoke doors and fire-resistant walls. While all deficiencies have reported correction dates, the repeated fire safety violations suggest ongoing challenges with maintaining proper safety standards.
Aug 21, 2025Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 23, 2024Routine22
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Meet other general requirements that are deficient.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Aug 15, 2023Routine2
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Nye Pointe Health & Rehab Ctr
for profit
Ownership & Management
Owners
Peterson, Jennifer
Owner
Peterson, Russell
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit nyehealthservices.com
Medicare data downloads
Original nursing home datasets
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