Dunklau Gardens
Strong Medicare quality ratings; families often praise compassionate hospice care. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
Dunklau Gardens appears to provide strong support for hospice and rehabilitation patients, but families must remain highly vigilant regarding medical advocacy. Given reports of missed diagnoses and dismissive nursing attitudes, we strongly recommend that family members be present to monitor medical care and ensure that physical symptoms are not dismissed as behavioral issues.
Google Reviews
Google Reviews
12 reviews on Google“Dunklau Gardens receives highly polarized feedback, with recent experiences ranging from excellent hospice and stroke rehabilitation care to serious concerns regarding medical oversight. While some families praise the communication and dedication of the therapy and hospice teams, others report significant failures in identifying post-surgical complications and dismissive nursing attitudes. Prospective families should be aware of inconsistent medical advocacy and potential communication gaps.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice care
- Effective physical and stroke rehabilitation
- Proactive daily communication from staff
- Clean and well-maintained environment
Concerns
- Failure to identify or address medical complications (mentioned by 2 reviewers)
- Inconsiderate or dismissive nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and stroke rehabilitation, how do you integrate these therapy services into a resident's daily routine?
- 2I noticed that memory care is an area you are currently working to improve; what specific enhancements or specialized training programs are in place for residents needing that level of support?
- 3How does your nursing team ensure that subtle changes in a resident's health are identified and addressed quickly to prevent potential medical complications?
- 4We appreciate that you actively engage with online feedback; how do you use that communication to address concerns about nursing staff interactions and ensure residents feel heard and respected?
- 5With your high staffing rating, how do you ensure that the daily communication between staff and families remains consistent and proactive?
- 6Could you walk us through the process for handling urgent medical needs, especially during evening or weekend hours when family members might not be present?
Personalized based on this facility's data
Key Review Excerpts
“My Dad was admitted into hospice at Dunklau, the care was wonderful for my dad and even family. They explained everything. Staff turned him often, meds were given on time, he was kept clean and dry.”
“The staff is great, helpful and knowledgeable. They are very thorough and keep me informed almost daily of how my mother is doing. The therapist’s are great and mom is improving greatly!”
“She had a dropped foot after surgery and no-one caught the problem until a family member said she needed a brace. A wasted month and then they still didn't get the brace for another week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Dunklau Gardens has 33 deficiencies across three surveys, primarily involving building safety systems, electrical equipment, and fire safety measures. The facility has also had issues with food service and infection control in recent inspections. Most concerning is the pattern of recurring electrical and safety violations across multiple years, though all deficiencies show correction dates, suggesting the facility addresses identified problems.
May 1, 2025Routine6
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 23, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 8, 2023Routine19
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Dunklau Gardens
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit bestcare.org
Medicare data downloads
Original nursing home datasets
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