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Strong Medicare quality ratings; public reviewers often praise compassionate and attentive rehab staff. Still worth an in-person visit.
based on 57 Google reviews
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Norwegian Christian Home and Health Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive rehab staff and clean and well-maintained facility. Review the component ratings and current source records before deciding.
Norwegian Christian Home and Health Center receives highly polarized feedback, with some families praising the compassionate rehab staff and clean environment, while others report severe medical negligence and poor communication. Multiple reviewers have raised alarming concerns regarding inadequate responses to medical emergencies, poor hygiene, and dismissive attitudes from night-shift staff. Families considering this facility should be aware of the significant inconsistency in care quality reported between different shifts and departments.
Quality Themes
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Concerns
Rating Trends
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Distribution · 61 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My loved one was in this facility for rehabilitation. She is now on a ventilator fighting for her life due to their gross negligence.”
“My father really benefitted from their sub-acute rehab program and was able to return home in the best shape we have seen him in recent memory.”
“The aids Maria especially the staff the director of Nursing the nurses like Kelly and Lloyd and many others are like family. My mom is treated beautifully with respect and love never mistreated.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Norwegian Christian Home shows a pattern of corrected deficiencies across safety systems, resident assessment planning, and infection control over three surveys. Most concerning are recurring infection control issues (2022 and 2024) and multiple building safety violations including fire sprinklers, exit signs, and emergency power systems. All deficiencies have correction dates from the facility, suggesting ongoing efforts to address problems, though the repeated infection control citations indicate some challenges may persist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Norwegian Christian Home and Health Center
nonprofit
Owners
Jensen, George
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
57 reviews from families & visitors
Official Website
Visit nchhc.org
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Original nursing home datasets
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