Norwegian Christian Home and Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
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What this means for your family
While some families report excellent rehab outcomes and compassionate care, there is a recurring pattern of serious medical negligence and poor responsiveness during night shifts. If you choose this facility, ensure you have a clear plan for medical advocacy and frequent, unannounced visits to monitor your loved one's care, especially regarding medication and hygiene.
Google Reviews
Google Reviews
53 reviews on Google“Norwegian Christian Home and Health Center receives highly polarized feedback, with some families praising the compassionate rehab staff and clean environment, while others report severe medical negligence and poor communication. Multiple reviewers have raised alarming concerns regarding inadequate responses to medical emergencies, poor hygiene, and dismissive attitudes from night-shift staff. Families considering this facility should be aware of the significant inconsistency in care quality reported between different shifts and departments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive rehab staff
- Clean and well-maintained facility
- Helpful social work and admissions team
- Engaging activities and pleasant outdoor courtyard
Concerns
- Failure to provide timely medical intervention or call emergency services (mentioned by 5 reviewers)
- Poor hygiene and failure to assist with basic personal care (mentioned by 4 reviewers)
- Dismissive or rude attitude from night-shift staff (mentioned by 3 reviewers)
- Inconsistent or incorrect medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the courtyard and the activities provided; could you tell us more about what a typical day looks like for residents here?
- 2With the facility being so well-maintained, what is your process for ensuring that daily personal care and hygiene needs are consistently met for every resident?
- 3Can you walk us through your protocol for handling medical emergencies or urgent health changes, especially during the overnight hours?
- 4How does your nursing team manage medication administration to ensure everything is accurate and delivered on a strict schedule?
- 5We are looking for a high level of communication with the care team; how do you keep families updated on any changes in a resident's condition?
- 6We've read great things about the rehab staff's compassion; how do you ensure that same level of attentive care is maintained across all shifts, including nights?
Personalized based on this facility's data
Key Review Excerpts
“My loved one was in this facility for rehabilitation. She is now on a ventilator fighting for her life due to their gross negligence.”
“My father really benefitted from their sub-acute rehab program and was able to return home in the best shape we have seen him in recent memory.”
“The aids Maria especially the staff the director of Nursing the nurses like Kelly and Lloyd and many others are like family. My mom is treated beautifully with respect and love never mistreated.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Norwegian Christian Home shows a pattern of corrected deficiencies across safety systems, resident assessment planning, and infection control over three surveys. Most concerning are recurring infection control issues (2022 and 2024) and multiple building safety violations including fire sprinklers, exit signs, and emergency power systems. All deficiencies have correction dates from the facility, suggesting ongoing efforts to address problems, though the repeated infection control citations indicate some challenges may persist.
Aug 16, 2024Routine4
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Sep 26, 2022Routine6
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 3, 2020Routine3
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Norwegian Christian Home and Health Center
nonprofit
Ownership & Management
Owners
Jensen, George
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit nchhc.org
Medicare data downloads
Original nursing home datasets
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