Norway Center for Health & Rehabilitation, LLC
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 35 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and effective rehabilitation programs, making it a strong candidate for recovery. However, given the serious nature of the single negative allegation regarding patient safety, we recommend that families conduct a thorough tour and ask pointed questions about their safety protocols and staff-to-patient ratios during off-hours.
Google Reviews
Google Reviews
35 reviews on Google“Norway Center for Health & Rehabilitation receives overwhelmingly positive feedback from families and patients, who frequently praise the compassionate, attentive, and skilled nursing staff. While the vast majority of reviews highlight exceptional care and a welcoming environment, there is one serious allegation regarding patient safety that stands out against the otherwise high praise.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy
- Clean and well-maintained facility
- Strong communication with family members
Concerns
- Serious allegations of patient abuse and lack of accountability
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you integrate physical therapy sessions into a resident's daily routine?
- 2With 42 residents, how does the staff ensure consistent, personalized attention and oversight for every individual throughout the day?
- 3I noticed the facility has a high rating for cleanliness; what specific protocols are in place to maintain this standard in resident living areas?
- 4Safety and resident well-being are our top priorities; could you walk us through your internal processes for oversight and ensuring a culture of accountability among all staff members?
- 5How does your team handle communication with families during medical emergencies or changes in a resident's health status?
- 6I see that you engage with feedback online; how do you use family input to make ongoing improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The staff were truly caring and empathetic to my condition and concerns. They are not only amazing nurses... but are exemplary human beings.”
“My grandma just turned 100 years old, and she’s been in good care with this facility for the last 5 years. They keep her busy with fun activities, good food, and kind conversation everyday.”
“The staff was always helpful and courteous, they work as a team to address the needs of the patient and include the immediate family in decisions for treatment plans.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has had recurring issues across three surveys, with families filing at least one complaint that triggered an inspection for staff training problems. The most persistent concerns involve fire safety systems and building infrastructure, respiratory care for residents, and food safety in the kitchen. While all deficiencies show correction dates, the pattern of repeated violations in fire safety and electrical systems suggests ongoing maintenance challenges that families should discuss during visits.
Apr 24, 2025Routine9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 24, 2025Complaint1
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Feb 15, 2023Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 10, 2021Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Ownership & Operations
Who Operates This Facility
Norway Center for Health & Rehabilitation, LLC
for profit
Chain Affiliation
National Health Care Associates
43 facilities nationwide
Chain avg rating: 3.0/5 · Rank 6 of 43 (Best)
Ownership & Management
Owners
Vk Health Facilities LLC
Owner · Organization
Marvin Ostreicher Family Trust 2012
Owner (parent company) · Organization
Meridian Capital Foundation
Owner (parent company) · Organization
Mso Associates LLC
Owner (parent company) · Organization
Susan Ostreicher Family Trust 2012
Owner (parent company) · Organization
Ventas Nhv Fund
Owner (parent company) · Organization
Bokow, Barry
Owner (parent company)
David, Albert
Owner (parent company)
Geffner, Ira
Owner (parent company)
Gluck, Robert
Owner (parent company)
Lobell, Jonah
Owner (parent company)
Lowinger, Ben
Owner (parent company)
Lowinger, Joseph
Owner (parent company)
Ostreicher, David
Owner (parent company)
Ostreicher, Marc
Owner (parent company)
Ostreicher, Marvin
Owner (parent company)
Ostreicher, Susan
Owner (parent company)
Schoor, Kalman
Owner (parent company)
Shaya-Mograby, Moshe
Owner (parent company)
Steg, Yitzchok
Owner (parent company)
Weinstock, Abraham
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit norwaycenterrehab.com
Medicare data downloads
Original nursing home datasets
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